Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

PRESS RELEASE: HigherGround & Altitude Partner to Deliver Best-in-Class Recording Solution for Contact Centers - HigherGround, Inc. - ContactCenterWorld.com Blog

PRESS RELEASE: HigherGround & Altitude Partner to Deliver Best-in-Class Recording Solution for Contact Centers

Enable Better Metrics, Customer Insights & Agent Performance

Canoga Park, CA — October 26, 2016 — Altitude, a global provider of omnichannel solutions that deliver great customer experiences, and HigherGround,Inc., a leading provider of performance monitoring and agent evaluation solutions for contact centers, today announced a new partnership. Through this alliance, Altitude has developed the Altitude Enterprise Recording solution, integrating the powerful features of HigherGround’s Calibre business improvement tool.

Altitude Enterprise Recording is a best-in-class multimedia recording tool that allows businesses to capture, store and analyze voice interactions together with the associated metadata and activity from agents’ workstation screens. This solution enables quality assurance, monitors and measures real-time KPI’s, provides visibility into interactions, and delivers customer experience insights, with a quick return on investment.

....NOTE - content continues below this message

INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

“Partnering with HigherGround has allowed us to deliver a state-of-the-art solution that helps companies ensure compliance and manage risk, while driving efficiency and excellence in customer engagement,” said Miguel Vital, CTO of Altitude. “The solution transforms captured and analyzed interactions into intelligence to enable better business decisions, improve agent performance, and optimize operations in the contact center.”

Altitude Enterprise Recording now features:

  • Omnichannel: full integration with the Altitude uCI customer interaction management solution
  • Available with Altitude uCI or as a standalone solution
  • Voice and screen recording
  • Mobile workforce recording
  • Security and compliance tools
  • Real-time monitoring
  • Comprehensive reporting and business analytics
  • Agent evaluation on live and/or recorded calls
  • Automatically analyze 100% of recorded interactions with speech analytics
  • Automate customer satisfaction surveys

“The integration of Calibre technology and features brings to the market a best-in-class recording tool integrated with the leading customer interaction management suite,” remarks Terry Ryan, President and CEO of HigherGround. “Altitude customers and prospects now have a solution suite that is highly effective in helping contact centers improve service quality and agent performance, aligned with business goals.”

The Altitude uCI (Unified Customer Interaction) suite is a complete, modular contact center software solution that provides all the functionality required to provide customers with the best experience. The modularity of the contact center software solution allows contact centers to grow according to business needs, avoiding significant upfront investments. Whether organizations use all the modules, just part of the solution, or employ 10 or 100 agents, Altitude uCI provides the ability to engage with customers and provide them with outstanding service.

Learn more about the Altitude Enterprise Recording solution here.

About Altitude
Altitude is a global provider of omnichannel solutions to deliver great customer experiences. Its solutions help companies and organizations unify all customer interactions and become more customer-centric. Altitude uCI is a robust, modular software platform that handles all customer interactions and unifies all touch points, in the contact center and throughout any organization. More than 300,000 users at 1,100 organizations in 80 countries use Altitude uCI solutions to manage in real time enterprise functions like Customer Service, Telemarketing, Debt Recovery, Help Desk, Citizen Attention, etc. Altitude has a track record of 22 years of customer and industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. It has 12 offices in four continents, a 160-strong worldwide partner network and is ISO 9001 certified for its worldwide support.

About HigherGround, Inc.
HigherGround, Inc. is a developer of recording, data integration and reporting tools that provide actionable insight on contact center operations. Since 1973, HigherGround has provided companies with the ability to monitor customer interactions, optimize contact center resources, and obtain a comprehensive view of call center performance. HigherGround’s proven solutions provide imperative data for sound decision making and bottom-line control for compliance monitoring, risk management and performance improvement.

###

© 2016 HigherGround, Inc. All rights reserved. HigherGround, Inc., HigherGround, the HigherGround logo, and Calibre are registered marks of HigherGround, Inc. Third-party trademarks mentioned are the property of their respective owners

Source: http://higherground.com/press-release-higherground-altitude/

Publish Date: October 26, 2016 5:00 AM


2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 



View more from HigherGround, Inc.

Recent Blog Posts:
Intelligent Technology in Logistics and Transportation – Airlines and RailwaysDecember 21, 2017 6:32 PM
Now Available: Speech Analytics from iQventuresFebruary 22, 2017 5:00 AM
Now Available: 4 Integration Options for Avaya ACMNovember 11, 2016 5:00 AM
PRESS RELEASE: HigherGround & Altitude Partner to Deliver Best-in-Class Recording Solution for Contact CentersOctober 26, 2016 5:00 AM
Are You Taking Advantage of HigherGround Maintenance?September 13, 2016 5:00 AM
We Heard You. Version 8.9 Delivers.August 8, 2016 5:00 AM
Priority Dispatch Now Integrated with Capture911!August 8, 2016 5:00 AM
We’re Hiring!July 11, 2016 5:00 AM
More Features, More Mobility with V.8.8March 22, 2016 5:00 AM
HigherGround and P25 Make a Great Team!January 20, 2016 5:00 AM

About us - in 60 seconds!

Submit Event

Upcoming Events

The place where the world's best meet and share their best practices!

A place for professionals to learn the latest and greatest strategies and ideas and to connect with the elite in the industry. 

This is the highest rated industry event with ... Read More...
 2509 

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =