More Features, More Mobility with V.8.8 - HigherGround, Inc. - ContactCenterWorld.com Blog
We are happy to announce the release of Calibre® version 8.8 software effective immediately. This release includes new features, improvements to existing features, and the availability of features via the browser interface — which were previously only available from the client interface.
- Agent Application Usage Timeline
- Grading Answers Table
- Stand-Alone Grading
- User File Upload
- Defining Window Title Categories and Colors
- Grading Form Root Cause Classes
- Grading Form Sub-Categories
Browser Interface Improvements:
- Display KPI Information in Grid
- Drill Down From Dashboard into Retrieval
- Grid Grouping
- Real-Time Voice Monitor
- View Charts
- View Screen Capture on Mobile Device
To take advantage of these great new features, upgrade to Calibre v.8.8 today! To initiate the upgrade process, please contact your HigherGround reseller or HigherGround Client Support.
Publish Date: March 22, 2016 5:00 AM
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