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Now Available: Speech Analytics from iQventures - HigherGround, Inc. - ContactCenterWorld.com Blog

Now Available: Speech Analytics from iQventures

HigherGround and iQventures have joined forces to save organizations time and money, with the most reliable speech analytics tool at the most economical pricing.

SpeechIQ from iQventures is an advanced speech analytics and quality assurance platform that integrates seamlessly with HigherGround’s reliable recording. Users can efficiently retrieve call transcripts and scores, or easily search by key words, sentiment, and silence – all within the HigherGround interface.

iQventures provides sophisticated, highly accurate data analytics, and utilizes the most advanced analytics engine in the world – IBM Watson – for sentiment analysis. This is a truly scalable solution, giving organizations an easy-to-use, cost-effective solution to drive agent productivity, operational efficiency, and customer engagement.

Why Speech Analytics?

Speech analytics allows organizations to convert the information trapped in every customer interaction into intelligent data that can be searched, measured, and analyzed, providing a better understanding of communications than more time-consuming, manual monitoring processes. Speech analytics helps users to better understand agent behavior and actions by analyzing 100% of interactions, rather than just a small sampling.

Solution Benefits

  • Select or search all calls by specific data fields and key words – saving time and money by enabling rapid analysis and decision-making.
  • Automatically monitor and score all calls, alerting supervisors to urgent situations and allowing them to identify and address agent issues or urgent situations rapidly.
  • Get an accurate, 360-degree view of interactions with word-for-word transcripts associated with voice recordings, metadata, and call scoring.
  • Analytics data provided also includes sentiment, number of mentions or keywords, silence detection, and automated agent scoring.
  • Cloud-based service that requires no installation and is purchased in block-of-time amounts.

Interested in learning more about using iQventures Speech Analytics with your HigherGround recorder? Let us know - we’d love to tell you more!

Source: http://higherground.com/speechanalytics/

Publish Date: February 22, 2017 5:00 AM


2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.
PH: +1 (346) 444-3555

4.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.
PH: (980) 288-4800

5.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

6.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385

7.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

8.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
PH: 213-943-2023
 



View more from HigherGround, Inc.

Recent Blog Posts:
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Now Available: Speech Analytics from iQventuresFebruary 22, 2017 5:00 AM
Now Available: 4 Integration Options for Avaya ACMNovember 11, 2016 5:00 AM
PRESS RELEASE: HigherGround & Altitude Partner to Deliver Best-in-Class Recording Solution for Contact CentersOctober 26, 2016 5:00 AM
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