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Now Available: 4 Integration Options for Avaya ACM - HigherGround, Inc. - ContactCenterWorld.com Blog

Now Available: 4 Integration Options for Avaya ACM

Did you know? HigherGround provides a powerful, easy-to-use, and affordable recording solution for enterprise customers and contact centers using Avaya Aura Communications Manager (ACM). By providing four integration methods, HigherGround enables ACM users to both optimize performance of the recording solution and minimize endpoint licensing costs associated with recording.

Integration Options Include:

  • Multiple Registration
  • Single Step Conferencing
  • Service Observe
  • SPAN Port

Solution Benefits:

....NOTE - content continues below this message

INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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....CONTENT CONTINUED BELOW

  • Capture audio and metadata from any device (e.g. phone, mobile, radio, email, chat, video, text, GIS, or phone).
  • Rapidly search, retrieve, and associate calls using any collected data field with the intuitive, easy-to-learn, and easy-to-use interface.
  • Monitor live calls and desktop activity for one or more agents, simultaneously.
  • All data is protected by encryption when stored on the system or exported.
  • Capture all voice and metadata while adhering to all regulatory requirements.
  • Scale from one to thousands of users with virtual and physical server deployments.
  • Proactive support, monitoring, and notification ensures 24/7 system uptime.

To take advantage of our integration with Avaya Aura Communications Manager, or to make sure you’re using the most up-to-date version of Calibre, please contact your HigherGround authorized reseller or HigherGround Client Support. Visit our Alliances page to find out what other leading technology companies we partner with.

Source: http://higherground.com/now-available-4-integration-options-avaya-acm/

Publish Date: November 11, 2016 5:00 AM


2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 



View more from HigherGround, Inc.

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Now Available: 4 Integration Options for Avaya ACMNovember 11, 2016 5:00 AM
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