Did you know? HigherGround provides a powerful, easy-to-use, and affordable recording solution for enterprise customers and contact centers using Avaya Aura Communications Manager (ACM). By providing four integration methods, HigherGround enables ACM users to both optimize performance of the recording solution and minimize endpoint licensing costs associated with recording.
Integration Options Include:
To take advantage of our integration with Avaya Aura Communications Manager, or to make sure you’re using the most up-to-date version of Calibre, please contact your HigherGround authorized reseller or HigherGround Client Support. Visit our Alliances page to find out what other leading technology companies we partner with.
Publish Date: November 11, 2016 5:00 AM
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
|Intelligent Technology in Logistics and Transportation – Airlines and Railways||December 21, 2017 6:32 PM|
|Now Available: Speech Analytics from iQventures||February 22, 2017 5:00 AM|
|Now Available: 4 Integration Options for Avaya ACM||November 11, 2016 5:00 AM|
|PRESS RELEASE: HigherGround & Altitude Partner to Deliver Best-in-Class Recording Solution for Contact Centers||October 26, 2016 5:00 AM|
|Are You Taking Advantage of HigherGround Maintenance?||September 13, 2016 5:00 AM|
|We Heard You. Version 8.9 Delivers.||August 8, 2016 5:00 AM|
|Priority Dispatch Now Integrated with Capture911!||August 8, 2016 5:00 AM|
|We’re Hiring!||July 11, 2016 5:00 AM|
|More Features, More Mobility with V.8.8||March 22, 2016 5:00 AM|
|HigherGround and P25 Make a Great Team!||January 20, 2016 5:00 AM|