Now Available: 4 Integration Options for Avaya ACM - HigherGround, Inc. - ContactCenterWorld.com Blog
Did you know? HigherGround provides a powerful, easy-to-use, and affordable recording solution for enterprise customers and contact centers using Avaya Aura Communications Manager (ACM). By providing four integration methods, HigherGround enables ACM users to both optimize performance of the recording solution and minimize endpoint licensing costs associated with recording.
Integration Options Include:
- Multiple Registration
- Single Step Conferencing
- Service Observe
- SPAN Port
- Capture audio and metadata from any device (e.g. phone, mobile, radio, email, chat, video, text, GIS, or phone).
- Rapidly search, retrieve, and associate calls using any collected data field with the intuitive, easy-to-learn, and easy-to-use interface.
- Monitor live calls and desktop activity for one or more agents, simultaneously.
- All data is protected by encryption when stored on the system or exported.
- Capture all voice and metadata while adhering to all regulatory requirements.
- Scale from one to thousands of users with virtual and physical server deployments.
- Proactive support, monitoring, and notification ensures 24/7 system uptime.
To take advantage of our integration with Avaya Aura Communications Manager, or to make sure you’re using the most up-to-date version of Calibre, please contact your HigherGround authorized reseller or HigherGround Client Support. Visit our Alliances page to find out what other leading technology companies we partner with.
Publish Date: November 11, 2016 5:00 AM
|All Suppliers||Get Listed|
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
VirtualPBX was founded in San Francisco in 1997 and brought some of the first commercially available hosted PBX service to market for small business owners. Born from the advent of the hosted telecom ...
(VIEW OUR PAGE)
CTI Software is the creator of custom application called Davos, which complements the telephone client solutions with intelligent features such as automated call attendant, call recording and archivin...
View more from HigherGround, Inc.
Recent Blog Posts:
|Intelligent Technology in Logistics and Transportation – Airlines and Railways||December 21, 2017 6:32 PM|
|Now Available: Speech Analytics from iQventures||February 22, 2017 5:00 AM|
|Now Available: 4 Integration Options for Avaya ACM||November 11, 2016 5:00 AM|
|PRESS RELEASE: HigherGround & Altitude Partner to Deliver Best-in-Class Recording Solution for Contact Centers||October 26, 2016 5:00 AM|
|Are You Taking Advantage of HigherGround Maintenance?||September 13, 2016 5:00 AM|
|We Heard You. Version 8.9 Delivers.||August 8, 2016 5:00 AM|
|Priority Dispatch Now Integrated with Capture911!||August 8, 2016 5:00 AM|
|We’re Hiring!||July 11, 2016 5:00 AM|
|More Features, More Mobility with V.8.8||March 22, 2016 5:00 AM|
|HigherGround and P25 Make a Great Team!||January 20, 2016 5:00 AM|