Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Chai Domingo
Director, Contact Center
Rippeon Fong
Programs Specialist
Kseniia Kasimova
Chief Marketing Officer

Intelligent Technology in Logistics and Transportation – Airlines and Railways - HigherGround, Inc. - Blog

Intelligent Technology in Logistics and Transportation – Airlines and Railways

Keeping aircraft and rail transport systems up and running requires a vast organization of equipment maintenance, safety regulations, schedule optimization, and management of staff and passengers. To be successful, a variety of information must be collected on many levels. The emergence of the IoT and telematics (discussed in our last blog) has recently enabled development of real-time monitoring and analyzation of integrated information in almost every faction of logistics and transportation. This technology allows consolidation of Big Data and is currently growing in use. The initial investment of system overhaul may be a hurdle, but the long-term benefits will ultimately outweigh the costs.

Airplanes have long utilized sensor packages that monitor and analyze usage data such as performance, fuel consumption, and vibration to create optimized maintenance schedules. The integration of telematics and the IoT with these systems can send data in real-time to a center where it can be filtered, stored, and analyzed. Relevant data can then be sent to the appropriate organizations for follow-up response. For example, if a part indicates imminent failure, the system would relay a signal to notify the equipment manufacturer, and the manufacturer would ship a new part from the factory before actual failure. In this way, maintenance can switch from a reactive to a proactive model, saving downtime and costs, and increasing safety.

For examples of real life applications in airlines, see the blog supplement.

Similar upgrades are occurring in railway management. Older infrastructure is being replaced with systems that interconnect trains with each other and with central communication hubs and data control centers. These systems improve track utilization and safety, and allow optimization of scheduling and maintenance. Examples of smart-connected rail include:

  • Status of mechanical or electrical faults across numerous assets and operators, which not only can prevent failures, but can determine trends for preventative measures.
  • Monitoring speed and speed control. Speed data can include metadata such as track configuration, weather, passenger loading, and operator history.
  • Intelligent closed-circuit TV cameras that provide a record of events in case of an incident, and provide real-time alarms for potential problems, allowing for more timely intervention responses and potentially reducing service outages.

Generating Actions from Big Data
Data collection, storage, and analysis can provide information that can be used to diagnose and fix, as well as to predict, prevent, and strategize. Real-time, descriptive data from monitoring can be incoporated with AI to automate analysis and provide a highly efficient delivery of prescriptive information. Combined with machine learning, systems can perform appropriate actions in the absence of a person. Data can be quickly analyzed and employed to correct a problem, or prevent one from occurring.

Trending Analysis
Utilizing Big Data for aircraft and railways can be taken further to examine long-term trends in how to route traffic, best practices in maintenance, serving passengers, scheduling, etc. This requires storage of event data and its metadata. Trends over weeks, months, and years can be evaluated, and intelligent strategic policies can be implemented. Such storage and analysis requires the right software to create logical and relevant data storage, retrieval, and analysis based on chosen parameters.


About the Author - Tom Goodwin is the Vice President of Marketing at HigherGround. His background in telecommunications and data networking has been augmented with work in data analytics and automated reporting prior to joining HigherGround. Click here for more information on Tom and the rest of the HigherGround team!
HigherGround, Inc. provides best-in-class, reliable data capture and interaction storage solutions that enable clients to easily retrieve critical information. Our interaction recording and incident reconstruction solutions transform data into actionable intelligence, allowing optimization of operations, enhanced performance, and cost reduction.

Publish Date: December 21, 2017 6:32 PM

2021 Buyers Guide Visual Communications


Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.

View more from HigherGround, Inc.

Recent Blog Posts:
Intelligent Technology in Logistics and Transportation – Airlines and RailwaysDecember 21, 2017 6:32 PM
Now Available: Speech Analytics from iQventuresFebruary 22, 2017 5:00 AM
Now Available: 4 Integration Options for Avaya ACMNovember 11, 2016 5:00 AM
PRESS RELEASE: HigherGround & Altitude Partner to Deliver Best-in-Class Recording Solution for Contact CentersOctober 26, 2016 5:00 AM
Are You Taking Advantage of HigherGround Maintenance?September 13, 2016 5:00 AM
We Heard You. Version 8.9 Delivers.August 8, 2016 5:00 AM
Priority Dispatch Now Integrated with Capture911!August 8, 2016 5:00 AM
We’re Hiring!July 11, 2016 5:00 AM
More Features, More Mobility with V.8.8March 22, 2016 5:00 AM
HigherGround and P25 Make a Great Team!January 20, 2016 5:00 AM

New 2021 Membership

About us - in 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =