
Posted by Rawool Sahu
Today’s businesses are increasingly focused on how to please and appease millennials—more specifically, those 16-to-36-year-olds among us. As the largest generation in U.S. history, my generation holds significant purchasing power, of an estimated $200 billion annually. That figure is projected to double by 2020, according to Bloomberg Research. Undeniably, millennials are redefining customer experience, with our digitally savvy and self-reliant buying behavior. To meet the evolving customer service expectations of our demographic, brands need to do a lot of groundwork and preparation. Here are four simple truths about our expectations:
So, what can we glean from these insights about my peers? Simply put, businesses should be prepared to meet their needs with self-service channels that help them get the right answer, fast. They need multiple channels with cross-channel integration, including self-service. Millenials expect service to be
Publish Date: April 27, 2016 5:00 AM |
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