Is your network ready for Skype for Business? (And how to find out)

In my last blog post, I wrote about the importance of a network pre-assessment to ensure success for UC deployments. Well, exciting news to just come out of Microsoft's WPC, where IR was announced as one of the IT Pro Tool partners to support Skype for Business Online Network Readiness in the new Microsoft Skype Operations Framework (SOF).

The SOF addresses the Plan, Deliver and Operate phases of Skype for Business. A Network Readiness Assessment is a crucial part of the Plan phase, to ensure the network is prepared for Skype for Business. Microsoft has defined two levels of assessment to deliver this; Essentials and Advanced. After working closely with the Microsoft Skype for Business IT Pro Tools partner team, we have ensured Prognosis meets all the requirements for both the Essentials Level, which is focused on readiness and identifying issues, and Advanced Level which offers root-cause analysis and remediation.

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The recently announced IR Prognosis Pre-Assessment capabilities will provide valuable insights to test the internal network, as well as connectivity to Skype for Business Online in the Office 365 cloud. Automatically detecting likely issues in performance of voice, video, and desktop sharing facilitating their resolution before migrating to a cloud or hybrid environment. This is delivered via our unique, probe-less design, which means a fast deployment, reducing the time needed to conduct the assessment.

If you want to learn more about network pre-assessment, or see Prognosis in action, drop by and see me and the team at booth #437 while we are here at WPC in Toronto. Alternatively click below to read more and register for the preview program.

Register for Preview Program

Skip Chilcott

As global head of product marketing, Skip Chilcott leads worldwide product marketing at IR. He is a 20-plus year veteran of the communications and collaboration industry, dating to the early 1990s with his time at Placeware Web Conferencing. Before joining IR, Skip spent 12 years at Microsoft, involved early on in real-time collaboration, unified communications, and cloud productivity products and services. Most recently there, he focused on the Lync/Skype for Business and Office 365 go-to-market strategy and execution.

 

Source: http://www.ir.com/blog-uc/is-your-network-ready-for-skype-for-business-and-how-to-find-out

2020 Buyers Guide

Get Listed

Cloud Contact Center Solutions

 

1.)

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Call Center Studio Call Center Studio Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time. PH: +1 512-872-7565 https://callcenterstudio.com/

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4.)

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5.)

contactSPACE contactSPACE Cloud contact software that makes customer contact pain free, so your team aren’t worrying about complex technology and can focus on what they do best. Take control, and design the perfect agent interface with a drag-n-drop visual editor. Combined with AI, leverage data-driven contact strategies to ensure the right agent is contacting your customers at the right time & on the right channel. PH: +61288803111 https://www.contactspace.com/

6.)

Edify Labs Edify Huddle Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one that unites unified communications (UC), contact center (CC) and communications platform (API) functionality in a single software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing and a 100% SLA uptime guarantee. https://www.edify.cx/

7.)

Fonolo Call back / virtual hold solution Fonolo's solution can eliminate hold time from your contact center without changing any business process. Fonolo's cloud-based call-back solution sits above your infrastructure, giving callers the option to receive a call back instead of waiting on hold. This results in lower abandon rates, handle times, and costs -- and a superior experience for your customers. PH: 416-366-2500 https://fonolo.com/solutions/

8.)

Integra CCS uContact uContact is an All-in-One contact center solution. Our unique one-on-one customer service makes us perfect for small to medium call centers. Rather than relying on multiple applications we will offer you: - Dialers (Inbound & Outbound) - SMS, Email & Webchat in a Unified Inbox - A Call Center Designed CRM - Completely Customizable Reporting - Gamification - Recording - Voice Broadcasting - Quality Control - Live Coaching (Spy, Whisper, Collaborate) - Many More Features & an Open API. http://integraccs.com

9.)

Lieber & Associates Technology Acquisition Consulting L&A provides vendor-independent counsel to select, contract for, design, test, and implement cloud and premise-based systems. The firm has experience with all major vendors and many smaller ones. Lieber & Associates' technology consultants are contact center systems specialists with several decades of experience each. PH: +1-773-325-0608 https://www.lieberandassociates.com/Tech-Cons/contact-call-center-technology-select-choose-acquire-rfp-purchase.html

10.)

Megacall Megadialer Increase the efficiency of your agents and generate a higher volume of effective calls saving time and money. How it Works With Megadialer you can choose the most appropriate dialling method for your campaign: previous or predictive. Easy to Use Interface: Modify campaigns to suit your business Customizable Campaigns: Numerous modules that will make your management easierl Real-Time Analytics: Control all processes in the MegaDialer interface in real-time All our rates include: Instant Call Reports On-Demand Recording Call Supervisor Call Layout after Completion Your Own Caller ID Call Monitor Automatic Re-Calls Automatic sending of Mails Incoming Call Management Real-time Activity Panels Call Lists for Agents Different Levels of Administration PH: +34 952 667 511 https://megacall.es/

11.)

NICE inContact NICE inContact CXone NICE inContact CXone is the leading cloud customer experience platform. Only CXone unifies Omnichannel Routing, Analytics, Workforce Optimization, and Automation and Artificial Intelligence – providing a seamless customer and agent experience – as part of one enterprise-grade, cloud native platform. CXone delivers the world’s most comprehensive digital-first omnichannel offering in the Contact Center as a Service (CCaaS) market. With its Open Cloud Foundation, CXone powers rapid innovation via open APIs, leading scalability and reliability (guaranteed 99.99 percent uptime), and carrier-grade connectivity (guaranteed voice quality). PH: 1(866)965-7227 https://www.nice.com/websites/CXone-or-CXnone/

12.)

Noble Systems Noble Contact Center Noble offers a modern communications platform for optimizing all customer interaction. Put Noble’s unified platform to work for you — building performance and productivity, improving the quality and effectiveness of customer contacts, and reducing costs. With the critical software technologies that contact centres need most, our solutions provide seamless integration to existing corporate environments, reduce your learning curve and protect your technology investments. PH: +61 (0) 3.9008.1700 https://www.noblesystems.com/solutions/noble-contact-center/

13.)

PRILINK Cloud Traffic Metering as a Service Visualize cloud traffic on real-time dashboard based on traffic mirroring from AWS, AZURE (preview stage), and others supporting VXLAN. Generate metadata to monitor voice and data applications, capture packet to Wireshark, and detect traffic anomalies. PH: 905-882-4488 https://www.prilink.com/cloud-traffic-metering

14.)

Voxologic Limited Professional services for Amazon Connect, Twilio, Genesys PureCloud Voxologic is not just a company, it is a group of talented individuals who allow ideas to collide, reform, catalyse and grow through the power of collaboration and help your business with customer service. The experience that we have gained through several years of developing and advising contact centre businesses inspired us to invent methodologies that ensure the highest levels of voice network service. https://voxologic.com/

15.)

Zappix Visual IVR Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite. The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases. https://www.zappix.com/

 

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