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Is your network ready for Skype for Business? (And how to find out) - IR - ContactCenterWorld.com Blog

Is your network ready for Skype for Business? (And how to find out)

In my last blog post, I wrote about the importance of a network pre-assessment to ensure success for UC deployments. Well, exciting news to just come out of Microsoft's WPC, where IR was announced as one of the IT Pro Tool partners to support Skype for Business Online Network Readiness in the new Microsoft Skype Operations Framework (SOF).

The SOF addresses the Plan, Deliver and Operate phases of Skype for Business. A Network Readiness Assessment is a crucial part of the Plan phase, to ensure the network is prepared for Skype for Business. Microsoft has defined two levels of assessment to deliver this; Essentials and Advanced. After working closely with the Microsoft Skype for Business IT Pro Tools partner team, we have ensured Prognosis meets all the requirements for both the Essentials Level, which is focused on readiness and identifying issues, and Advanced Level which offers root-cause analysis and remediation.

....NOTE - content continues below this message

INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

The recently announced IR Prognosis Pre-Assessment capabilities will provide valuable insights to test the internal network, as well as connectivity to Skype for Business Online in the Office 365 cloud. Automatically detecting likely issues in performance of voice, video, and desktop sharing facilitating their resolution before migrating to a cloud or hybrid environment. This is delivered via our unique, probe-less design, which means a fast deployment, reducing the time needed to conduct the assessment.

If you want to learn more about network pre-assessment, or see Prognosis in action, drop by and see me and the team at booth #437 while we are here at WPC in Toronto. Alternatively click below to read more and register for the preview program.

Register for Preview Program

 

Skip Chilcott

As global head of product marketing, Skip Chilcott leads worldwide product marketing at IR. He is a 20-plus year veteran of the communications and collaboration industry, dating to the early 1990s with his time at Placeware Web Conferencing. Before joining IR, Skip spent 12 years at Microsoft, involved early on in real-time collaboration, unified communications, and cloud productivity products and services. Most recently there, he focused on the Lync/Skype for Business and Office 365 go-to-market strategy and execution.

 

Source: http://www.ir.com/blog-uc/is-your-network-ready-for-skype-for-business-and-how-to-find-out

Publish Date: July 13, 2016


2022 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 



View more from IR

Recent Blog Posts:
Is your network ready for Skype for Business? (And how to find out)July 13, 2016
IR Live - Microsoft WPCJuly 13, 2016
Why a network pre-assessment is critical for UCJuly 11, 2016
Cloud Comms Question No Longer 'If' But 'How'June 8, 2016
3 Steps to Bulletproof your Contact CenterMay 30, 2016
How to manage Skype for Business in a multi-vendor environment [podcast]May 26, 2016

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