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Optimize your phones by fixing these VoIP issues - Integrated Telemanagement Services - ContactCenterWorld.com Blog

Optimize your phones by fixing these VoIP issues

When a technology that promises to halve your current expenses sounds too good to be true, it usually is. So when it comes to Voice over Internet Protocol (VoIP) and its claims of radically reducing phone costs, what’s the catch? Here are some issues you need to watch out for.

Any of these VoIP issues can tarnish your company’s reputation and result in a profit loss, so it’s important to implement the following solutions.

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Jitter

Jitter or crackly sounding calls result from electromagnetic interference, damaged equipment, or insufficient enough bandwidth. Here are some ways to fix this:

  • Make sure the phone cables are not damaged
  • Move your VoIP equipment far apart from each other to avoid electromagnetic interference
  • Do a bandwidth speed test

Echoes and audio delays

Echoes and audio delays are common issues usually caused by network latency, headset lag, or the device itself. Here are tips to solve this problem:

  • Make sure the device is properly plugged in and has the latest software updates.
  • Unplug the phone and plug it back in. This will empty the buffers and allow the phone to re-sync with your internet connection.
  • Try using a corded headset. Bluetooth headsets tend to lag, resulting in audio delays
  • Make sure you have enough internet bandwidth.

Dropped calls

Some users experience calls being dropped after 11 minutes. This usually happens when phones are not using the latest firmware, or because of a user datagram protocol (UDP) timeout. Here's how to fix these issues:

  • Make sure your phones are using updated firmware.
  • Adjust your router settings to avoid UDP timeouts, or use Transmission Control Protocol (TCP).

Can't make calls

If you're unable to make outbound calls, or if you see a big X on the VoIP phone's screen, it could mean that you're using two routers dropping critical packets of data. This issue is caused by your network layout. Disable your router's Session Initiation Protocol Application-Level Gateway (SIP ALG). You also have to make sure that you're not using two routers, as this can inhibit the flow of data packets. Another way to fix this issue is to connect your VoIP phones to a virtual local area network (VLAN).

No sound

Are your calls connecting but you can't hear the person on the other line? Chances are, your firewall is blocking the Real-Time Transport Protocol (RTP) packets from coming through. To address this issue, you need to open some ports in your firewall.

Calls are redirected to voicemail

If you notice your VoIP phones are not ringing, it's possible that the calls are being redirected to voicemail. To fix this, make sure that your phone is not set to Do Not Disturb (DND) mode. Also, check if your VoIP phones are still registered with your VoIP provider.

If you need advice on installing a new VoIP system or fixing your current one, don’t hesitate to call us. Our experts can provide you with the consultation, support, and service that will enable your business to enjoy the cost savings and power of VoIP. Call us today.

Source: https://www.itstelecom.com/2020/08/16/optimize-your-phones-by-fixing-these-voip-issues/

Publish Date: August 16, 2020 5:00 AM


2020 Buyers Guide Inbound Call Handling Services

 
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Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.

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Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

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Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

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We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
(read more)
PH: 07973640527

5.) 
Jointly International Inc.

Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Helpdesk
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
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* Debt Recover, Collections
PH: +61 7 5660 6284

6.) 
MattsenKumar LLC

Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.

7.) 
Vads

VADS Inbound Contact Center
VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.

- Customer Service
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PH: 0217991445

8.) 
Tru29 Outsource Solutions Inc.

Front Office Solutions
Any part of your business operations that requires constant end-customer facing task is an essential part of your business.

This task requires a good customer experience results for every customer interaction. Our extensive experience in handling Front Office related tasks can help you focus on your core business while being cost-efficient at the same time.
 



View more from Integrated Telemanagement Services

Recent Blog Posts:
Calculating the total cost of a VoIP systemSeptember 7, 2020 5:00 AM
Optimize your phones by fixing these VoIP issuesAugust 16, 2020 5:00 AM
3 Disaster recovery myths, debunkedAugust 12, 2020 5:00 AM
How will 5G improve VoIP?July 31, 2020 5:00 AM
Benefits of SaaS: What you should knowJuly 27, 2020 5:00 AM
Open-source or proprietary VoIP: Which one is for you?July 10, 2020 5:00 AM
Why your business should record callsJune 22, 2020 5:00 AM
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VoLTE: What is it, and how different is it from VoIP?June 1, 2020 5:00 AM
Why you need the cloud in the middle of COVID-19May 27, 2020 5:00 AM

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