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Optimize your phones by fixing these VoIP issues - Integrated Telemanagement Services - ContactCenterWorld.com Blog

Optimize your phones by fixing these VoIP issues

When a technology that promises to halve your current expenses sounds too good to be true, it usually is. So when it comes to Voice over Internet Protocol (VoIP) and its claims of radically reducing phone costs, what’s the catch? Here are some issues you need to watch out for.

Any of these VoIP issues can tarnish your company’s reputation and result in a profit loss, so it’s important to implement the following solutions.


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Jitter

Jitter or crackly sounding calls result from electromagnetic interference, damaged equipment, or insufficient enough bandwidth. Here are some ways to fix this:

  • Make sure the phone cables are not damaged
  • Move your VoIP equipment far apart from each other to avoid electromagnetic interference
  • Do a bandwidth speed test

Echoes and audio delays

Echoes and audio delays are common issues usually caused by network latency, headset lag, or the device itself. Here are tips to solve this problem:

  • Make sure the device is properly plugged in and has the latest software updates.
  • Unplug the phone and plug it back in. This will empty the buffers and allow the phone to re-sync with your internet connection.
  • Try using a corded headset. Bluetooth headsets tend to lag, resulting in audio delays
  • Make sure you have enough internet bandwidth.

Dropped calls

Some users experience calls being dropped after 11 minutes. This usually happens when phones are not using the latest firmware, or because of a user datagram protocol (UDP) timeout. Here's how to fix these issues:

  • Make sure your phones are using updated firmware.
  • Adjust your router settings to avoid UDP timeouts, or use Transmission Control Protocol (TCP).

Can't make calls

If you're unable to make outbound calls, or if you see a big X on the VoIP phone's screen, it could mean that you're using two routers dropping critical packets of data. This issue is caused by your network layout. Disable your router's Session Initiation Protocol Application-Level Gateway (SIP ALG). You also have to make sure that you're not using two routers, as this can inhibit the flow of data packets. Another way to fix this issue is to connect your VoIP phones to a virtual local area network (VLAN).

No sound

Are your calls connecting but you can't hear the person on the other line? Chances are, your firewall is blocking the Real-Time Transport Protocol (RTP) packets from coming through. To address this issue, you need to open some ports in your firewall.

Calls are redirected to voicemail

If you notice your VoIP phones are not ringing, it's possible that the calls are being redirected to voicemail. To fix this, make sure that your phone is not set to Do Not Disturb (DND) mode. Also, check if your VoIP phones are still registered with your VoIP provider.

If you need advice on installing a new VoIP system or fixing your current one, don’t hesitate to call us. Our experts can provide you with the consultation, support, and service that will enable your business to enjoy the cost savings and power of VoIP. Call us today.

Source: https://www.itstelecom.com/2020/08/16/optimize-your-phones-by-fixing-these-voip-issues/

Publish Date: August 16, 2020 5:00 AM


2021 Buyers Guide Speech Technology

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.

4.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

5.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.

6.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.

7.) 
Nemesysco

InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.

Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.

8.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership

9.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 



View more from Integrated Telemanagement Services

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