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Tips for moving your business’s UC system to the cloud - Integrated Telemanagement Services - ContactCenterWorld.com Blog

Tips for moving your business’s UC system to the cloud

Migrating your unified communications (UC) systems to the cloud can offer many benefits for your business. Perhaps the most obvious one is the increased scalability that comes with cloud-based solutions. This means you can quickly and easily add more users or bandwidth as your needs grow. You can also take advantage of augmented security features that are not available with on-premises UC systems. However, if you want to enjoy these benefits, you must plan the migration carefully and avoid the potential risks involved in the process.

A gradual transition is the key

You don’t have to migrate your UC system to the cloud in one big move. Staggering migration can be more secure and beneficial. For instance, you can first move UC technologies for departments that will benefit from it. Meanwhile, those with no pressing need for a cloud-based UC system, such as a company’s call center, can keep using on-premises systems. Doing this allows users to ease their way into the new system without experiencing network disruptions that may hamper their productivity.

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Ensure sufficient bandwidth

Speed and performance issues will inevitably arise, so make sure to cover all the bases before migration. To do this, you have to secure a reliable internet service provider (ISP), check the stability of your internal network, and have a backup plan. Ensuring sufficient bandwidth is a critical point to consider during migration if you often experience unstable or slow network connections that could pose serious problems. Determine the level of bandwidth your entire business needs, and get it from an ISP that can deliver.

Do not skip your tests

You may experience a smooth UC transition to the cloud, but you may also encounter unexpected issues that need ironing out long after the migration is declared a success. It’s best practice to test the systems throughout the migration process to soften potentially costly and time-consuming impacts. Whether you’re trying out voice, data, or video, you should conduct tests, set benchmarks for performance, and predict future usage patterns.

Immediately act on identified problem points

After going live with your cloud UC system, consider the overall user experience and availability of support for devices, applications, and other components. Are persistent connectivity issues going to cause trouble during conference calls? This and other issues may prove detrimental in the long run, so keep them in mind when deciding whether to keep, enhance, or discontinue a cloud-based UC system. Your new system should reduce headaches, not exacerbate them.

Constantly monitor performance and quality

Don’t be surprised if you encounter a few issues even after extensive testing. Migrating to the cloud requires planning and a sustainable strategy, especially if your organization is dependent on instant messaging, voice conferencing, or video calling. There’s also a good chance that you will be working with several vendors, so always demand the best service.

You too can have a smooth and secure UC cloud migration experience. With our cloud technology and VoIP know-how, we’ll make sure it’s an easy process. Contact us today to learn more.

Source: https://www.itstelecom.com/2022/04/11/tips-for-moving-your-businesss-uc-system-to-the-cloud/

Publish Date: April 11, 2022


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