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How virtual reality helps small- and mid-sized business - Integrated Telemanagement Services - ContactCenterWorld.com Blog

How virtual reality helps small- and mid-sized business

Virtual reality (VR) has many benefits. Its immersive sensory experience is being applied in healthcare, gaming and entertainment, fashion, the military, and the media, just to name a few. Small- and mid-sized businesses are no exception, as this technology is changing how they normally do business in wonderful ways.

Create your own VR prototypes

With the help of VR, you’ll no longer have to rely on manufacturing when you want to see what your product physically looks like and how it might work. These virtual products allow you to make any changes before production. Model creation in VR, for example, can save company resources, as these virtual prototypes allow manufacturers to examine a product and make changes without the time and money of building a physical model.


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VR for engineers

As with manufacturing, VR is also time- and cost-efficient for engineers, architects, and other professionals who work with building large structures. It replaces traditional approaches, such as rendering small 2D models, and offers a more immersive experience that helps in designing structures.

Virtual tours

Let’s say that you’re a real estate agent showing houses to potential buyers. Your buyers may be in a different state or simply don’t want to spend time going from house to house. VR allows customers to see what the property looks like in a three-dimensional setting without them having to actually be there.

Showing all the angles of a product

In order to entice buyers into making a purchase, you must first give them an idea as to what your product actually looks like, and they need to see as many angles as possible. With VR, customers see your product from all angles without touching it. Furthermore, it allows customers to see a product in action. Shoppers can thoroughly examine a product before purchasing it.

Take customers on an adventure

If you are in a tourism or adventure-based business, you can use VR to give customers a taste of what to expect from the attractions. Imagine that you have an amusement park, and you want to attract customer attention. You can offer a short VR simulation of one of your rides so people can see whether or not they’d like it. Or if you own a resort or campground, you’ll also be able to create VR versions of whatever activities you offer.

If done properly, VR has the potential to take your small- and mid-sized business to the next level. If you have any questions about how you can mesh VR with your company, don’t hesitate to send us an email or give us a call. We’ll be more than happy to assist you.

Source: https://www.itstelecom.com/2020/01/27/how-virtual-reality-helps-small-and-mid-sized-business/

Publish Date: January 27, 2020 5:00 AM


2021 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.

5.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system

6.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

7.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

8.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 



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