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Improve your customer reach with a well-designed website - Integrated Telemanagement Services - ContactCenterWorld.com Blog

Improve your customer reach with a well-designed website

Most modern businesses build and maintain their own website to reach more customers. It’s good to have an online presence, but know that your competitors are also doing their best to optimize their websites for better brand awareness and profitability. Don't fall behind -- follow these web design trends to increase web traffic and boost your bottom line.

Mobile-friendly layouts

Many websites today are designed to have a mobile version. With around 47.07% of all internet traffic coming from mobile devices, it’s safe to assume that you are losing a big percentage of your viewership by not having a mobile-friendly website.

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Implementing a thumb-friendly mobile web design is also critical, as most people who browse websites on mobile do so with one hand while on the go or doing another task or activity. Putting important navigation features within reach of a mobile user’s thumb on the screen will greatly improve your website’s user experience.

Website load time

One of the most important web design features these days are high-speed website load times. Site visitors seem to be more impatient than ever, and they would most likely close websites that take three or more seconds to load. According to a study conducted by Pinterest, efforts to speed up web page load times reduced perceived wait times by 40%, resulting in a 15% increase in search engine traffic and sign-ups.

One technique for cutting down load times for content-rich sites is to lazy load the page instead of fully loading it before it can be viewed. Lazy loading is when a browser is configured to only load the portion of the page that is currently viewable on the screen. The parts of the page that are currently off-screen won’t be loaded so that they don’t consume too much processing power. This works great for websites that are configured to have infinite scroll, like Pinterest.

Micro-interactions

Micro-interactions are small animations that provide subtle feedback after they complete an action. These are usually found on navigation and tool buttons to further emphasize the purpose of each button. For example, if your cut button is a pair of scissors, you can make it do a couple of snip motions during mouseover. Or if your delete button is a rubbish bin, you can make its lid pop open during mouseover.

These actions will make your website more lively and easy to navigate for site visitors. It’s also a great way to keep them on your site for longer periods of time.

Micro-animations

Although similar to micro-interactions, micro-animations are more for aesthetic purposes. You can use them to make your site more visually appealing, as well as to subtly direct visitors toward certain parts of your site that you would like to gain more attention. For example, if you run a coffee business, your website’s micro-animations can be a pot of coffee brewing for page loads, or a big puff of steam from an espresso machine for page transitions.

Dark mode

Many users appreciate dark mode because it helps them conserve device power and lessens the strain on their eyes when they browse the internet before bedtime. Websites that offer this option may entice visitors to stick around to read articles and learn more about the product offerings, simply because the site is comfortable to use.

If you need help staying on top of website design trends or adapting to an ever-changing digital landscape in general, give us a call.

Source: https://www.itstelecom.com/2021/08/09/improve-your-customer-reach-with-a-well-designed-website/

Publish Date: August 9, 2021


2022 Buyers Guide Automation

 
1.) Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Auraya

EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

3.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

4.) 
Cognigy

Cognigy is a global leader in Conversational AI Automation. Its platform, Cognigy.AI, enables enterprises to automate customer and employee communications using intelligent voice and chatbots

5.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)

6.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

7.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

8.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
 



View more from Integrated Telemanagement Services

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The ideal internet bandwidth allocation for WFH staffOctober 11, 2021
Computing the ownership cost of a VoIP systemSeptember 22, 2021
The dangers of TDoS to your VoIP systemsAugust 13, 2021
Improve your customer reach with a well-designed websiteAugust 9, 2021
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