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Improve your customer reach with a well-designed website - Integrated Telemanagement Services - ContactCenterWorld.com Blog

Improve your customer reach with a well-designed website

Most modern businesses build and maintain their own website to reach more customers. It’s good to have an online presence, but know that your competitors are also doing their best to optimize their websites for better brand awareness and profitability. Don't fall behind -- follow these web design trends to increase web traffic and boost your bottom line.

Mobile-friendly layouts

Many websites today are designed to have a mobile version. With around 47.07% of all internet traffic coming from mobile devices, it’s safe to assume that you are losing a big percentage of your viewership by not having a mobile-friendly website.


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Implementing a thumb-friendly mobile web design is also critical, as most people who browse websites on mobile do so with one hand while on the go or doing another task or activity. Putting important navigation features within reach of a mobile user’s thumb on the screen will greatly improve your website’s user experience.

Website load time

One of the most important web design features these days are high-speed website load times. Site visitors seem to be more impatient than ever, and they would most likely close websites that take three or more seconds to load. According to a study conducted by Pinterest, efforts to speed up web page load times reduced perceived wait times by 40%, resulting in a 15% increase in search engine traffic and sign-ups.

One technique for cutting down load times for content-rich sites is to lazy load the page instead of fully loading it before it can be viewed. Lazy loading is when a browser is configured to only load the portion of the page that is currently viewable on the screen. The parts of the page that are currently off-screen won’t be loaded so that they don’t consume too much processing power. This works great for websites that are configured to have infinite scroll, like Pinterest.

Micro-interactions

Micro-interactions are small animations that provide subtle feedback after they complete an action. These are usually found on navigation and tool buttons to further emphasize the purpose of each button. For example, if your cut button is a pair of scissors, you can make it do a couple of snip motions during mouseover. Or if your delete button is a rubbish bin, you can make its lid pop open during mouseover.

These actions will make your website more lively and easy to navigate for site visitors. It’s also a great way to keep them on your site for longer periods of time.

Micro-animations

Although similar to micro-interactions, micro-animations are more for aesthetic purposes. You can use them to make your site more visually appealing, as well as to subtly direct visitors toward certain parts of your site that you would like to gain more attention. For example, if you run a coffee business, your website’s micro-animations can be a pot of coffee brewing for page loads, or a big puff of steam from an espresso machine for page transitions.

Dark mode

Many users appreciate dark mode because it helps them conserve device power and lessens the strain on their eyes when they browse the internet before bedtime. Websites that offer this option may entice visitors to stick around to read articles and learn more about the product offerings, simply because the site is comfortable to use.

If you need help staying on top of website design trends or adapting to an ever-changing digital landscape in general, give us a call.

Source: https://www.itstelecom.com/2021/08/09/improve-your-customer-reach-with-a-well-designed-website/

Publish Date: August 9, 2021 5:00 AM


2021 Buyers Guide Inbound Call Handling Services

 
1.) 
2Ring

2Ring Gadgets for Cisco Finesse
2Ring Gadgets for Cisco Finesse, offered in three bundles (standard, enhanced, premium), empowers supervisors and enables agents to become more efficient.

Supervisors are able to handle everyday tasks on their own from within Cisco Finesse: reskill agents, view detailed information about agents and customer interactions in real-time, receive alerts about important call center events (RONA, Calls in Queue, ..), send messages to agents, or even change wallboards on the fly. Be flexible to provide help when needed.

Agents gain all the features that they need to serve customers faster - repetitive tasks are automated, alerts about important call center events pop-up on top of all the appli...
(read more)

2.) 
3Fiftynine

Branches
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.

3.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

4.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

5.) 
Connect Assist

Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
(read more)

6.) 
Jointly International Inc.

Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Helpdesk
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Verification
* Surveys
* Debt Recover, Collections

7.) 
MattsenKumar LLC

Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.

8.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

9.) 
Vads

VADS Inbound Contact Center
VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.

- Customer Service
- Walk In Center
- Service Desk

10.) 
Technosys IT Management

Customer Support
Technosys IT Management Bpo, the business process Outsourcing, gives end-to-end transformative administrations for its customers over the globe. The organization's coordinated IT and BPO arrangements approach empowers it to open business esteem crosswise over ventures and administration lines, and address business challenges for its customers. Using inventive business perfection structures, progressing profitability changes, process reengineering, mechanization, and front line innovation stages, Technosys IT Management empowers its customers to accomplish their cost diminishment goals, enhance process efficiencies, upgrade viability, and convey unrivaled client encounter

11.) 
Tru29 Outsource Solutions Inc.

Front Office Solutions
Any part of your business operations that requires constant end-customer facing task is an essential part of your business.

This task requires a good customer experience results for every customer interaction. Our extensive experience in handling Front Office related tasks can help you focus on your core business while being cost-efficient at the same time.
 



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