
With the COVID-19 pandemic forcing employees to work from home, you and your staff can take advantage of Microsoft Teams to stay productive. Microsoft recently enhanced this already powerful tool’s capabilities, making it easier for more people to take advantage of its advanced features.
Microsoft Teams combines workplace chat, video conferencing, and file storage and collaboration. It also has extensions that integrate with third-party apps, even those not made by Microsoft. As a unified communication and collaboration platform, Teams is like combining Slack, Google Drive, and Zoom into a single app.
If you have an Office 365 license, then you can readily access Microsoft Teams. But that’s not the only way to access and take advantage of the platform.
Individual users can use their work or school email address to sign up through this link. You will automatically receive a license valid until January 2021. This license lets you take advantage of chat, screen sharing and recording, video meetings with up to 250 participants, and Live Events for up to 10,000 participants.
If you have a Gmail or Outlook email address, you can sign up for the freemium version by clicking on this link. This version supports chat as well as group and one-on-one audio or video calling. It also gives you 10 GB of team file storage and 2 GB of personal file storage.
The previous freemium version used to have various limits on users, but Microsoft opted to lift these restrictions on March 10. Another notable change is the inclusion of meetings requests, which Microsoft has committed to include in the freemium version in the future.
Microsoft also offers assistance to IT professionals looking to roll out Teams for their company. Microsoft offers a free Office 365 E1 for six months. All you have to do is to contact your Microsoft partner or sales representative.
If you work in the education sector , Microsoft recommends getting Office 365 A1, a free version specially created for educational institutions. This version is available for students, teachers, and administrative staff.
The sudden increase in remote workers is sure to put a lot of pressure on many platforms, but Microsoft Teams is more than prepared to handle the load. In particular, it is designed to anticipate problems on three core aspects:
To address problems in these aspects, Microsoft implements what is called an Active/Active Design. This means that the system uses multiple instances in response to user request or input. These instances run in different datacenters, which means that an event that affects one cannot affect the others. This enables the system to isolate problems and resolve them without affecting performance.
Microsoft Teams offers a great opportunity for companies to remain productive in spite of the COVID-19 pandemic. If you want to get started or understand how you can take full advantage of its functionalities, just give us a call.
Source: https://www.itstelecom.com/2020/03/23/work-remotely-effectively-with-microsoft-teams/
Publish Date: March 23, 2020 |
1.) | 3D Vision Consulting . Contact Center setup, management and transformation across all key components including Vision & Strategy, People, Technology, Quality, Processes, Communication and Facilities. • Customer Experience strategy, design and implementation across multiple delivery channels. • Design and implementation of full-cycle Ticket/Complaint Management Process/System. • Develop Customer Satisfaction, Staff Satisfaction and Staff Motivation strategy and programs. • Develop end-to-end Business Processes, efficient SOPs and well-structured SLAs. • Build modern customer communication channels including Live Chat, AI Chat Bots, WhatsApp and Social Media Integration. • Design Sales/Telesales structure, p... (read more) |
2.) | Call Center Masters Giving consulting services to call centers |
4.) | CC-CMM Certification Institute CC-CMM Certification |
6.) | CTCOMM Genesys PureConnect Call Centers, Contact Centers and Cloud Solutions Consultancies |
12.) | Outsourcing Solutions Outsourcing Solutions Europe is an advisory firm that helps companies to find the right contact center/BPO partner to serve European customers |
17.) | SCC Services Group Contact Center Operations Performance Management In today’s competitive business environment, contact center and marketing professionals are constantly challenged to manage a growing business, achieve superior performance levels and at times are asked to support services and products that are becoming more complex. Faced with this reality, the consulting disciplines that SCC Services Group focuses on are operations management and service delivery excellence in the customer service, contact center and brand marketing arenas. Our consulting practice puts emphasis on: - Contact Center Operational Assessments - Human Capital Management - Organizational Structure - Brand Marketing - Strategic Planning - Sales and Customer Care Tra... (read more) |
18.) | The Taylor Reach Group Established in 2003, The Taylor Reach Group is an award winning, call, contact centre and customer experience consulting and advisory firm. The company is based in Toronto and has offices in New York, Atlanta, Washington, Ottawa, London, Bangalore, Hong Kong and Beijing. We are vendor agnostic and do not partner with technology or outsource agencies. The only one who pays us are our clients. Each of our consultants possess a minimum of 20 years of ‘hands-on’ call/contact center operational management experience. We do not sell the pyramid, the seasoned experts you deal with through the sales process are the same people who will complete your project. Taylor Reach has worked with contact cen... (read more) |
VoIP optimization tips: Don’t let the holidays overwhelm your business | December 28, 2022 |
What are the costs associated with owning a VoIP system? | October 7, 2022 |
Tips for moving your business’s UC system to the cloud | April 11, 2022 |
Tips to optimize your VoIP systems for the holidays | December 13, 2021 |
5 Key security measures you need for VoIP | November 2, 2021 |
5 Steps for securing your VoIP systems | October 15, 2021 |
The ideal internet bandwidth allocation for WFH staff | October 11, 2021 |
Computing the ownership cost of a VoIP system | September 22, 2021 |
The dangers of TDoS to your VoIP systems | August 13, 2021 |
Improve your customer reach with a well-designed website | August 9, 2021 |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall