With the COVID-19 pandemic forcing employees to work from home, you and your staff can take advantage of Microsoft Teams to stay productive. Microsoft recently enhanced this already powerful tool’s capabilities, making it easier for more people to take advantage of its advanced features.
Microsoft Teams combines workplace chat, video conferencing, and file storage and collaboration. It also has extensions that integrate with third-party apps, even those not made by Microsoft. As a unified communication and collaboration platform, Teams is like combining Slack, Google Drive, and Zoom into a single app.
If you have an Office 365 license, then you can readily access Microsoft Teams. But that’s not the only way to access and take advantage of the platform.
Individual users can use their work or school email address to sign up through this link. You will automatically receive a license valid until January 2021. This license lets you take advantage of chat, screen sharing and recording, video meetings with up to 250 participants, and Live Events for up to 10,000 participants.
If you have a Gmail or Outlook email address, you can sign up for the freemium version by clicking on this link. This version supports chat as well as group and one-on-one audio or video calling. It also gives you 10 GB of team file storage and 2 GB of personal file storage.
The previous freemium version used to have various limits on users, but Microsoft opted to lift these restrictions on March 10. Another notable change is the inclusion of meetings requests, which Microsoft has committed to include in the freemium version in the future.
Microsoft also offers assistance to IT professionals looking to roll out Teams for their company. Microsoft offers a free Office 365 E1 for six months. All you have to do is to contact your Microsoft partner or sales representative.
If you work in the education sector , Microsoft recommends getting Office 365 A1, a free version specially created for educational institutions. This version is available for students, teachers, and administrative staff.
The sudden increase in remote workers is sure to put a lot of pressure on many platforms, but Microsoft Teams is more than prepared to handle the load. In particular, it is designed to anticipate problems on three core aspects:
To address problems in these aspects, Microsoft implements what is called an Active/Active Design. This means that the system uses multiple instances in response to user request or input. These instances run in different datacenters, which means that an event that affects one cannot affect the others. This enables the system to isolate problems and resolve them without affecting performance.
Microsoft Teams offers a great opportunity for companies to remain productive in spite of the COVID-19 pandemic. If you want to get started or understand how you can take full advantage of its functionalities, just give us a call.
Publish Date: March 23, 2020
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Giving consulting services to call centers
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Where other consulting firms end their roles by providing a multi-year road map, ccc goes further by transforming the end-to-end contact center organization. A well-organized contact center ensures continuous value-based delivery for any organization. Through our structured contact center consulting activities, ccc provides you with contact center strategies that are aligned with your vision and mission as a business. Our offerings include:
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Service Journey Thinking
Service Journey Thinking is a comprehensive approach for improving the experience customers have along the service journey. It considers the service journey not only from the customer’s perspective, but it also examines the components that support the experience, including people, technology, processes and policies. By applying Service Journey Thinking, COPC Inc. helps brands promote greater efficiency, improved performance and reduced cost within their operations. For customers, this means reduced effort, improved satisfaction and enhanced loyalty.
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We support both contact center services and "back office" BPO projects, limiting our practice to sites in the Philippines
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CX Consult provides specialist contact centre consulting with decades of experience across Australia and Asia/Pacific lead by industry expert Justin Tippett. Services include health checks, optimisation, outsourcing (local and offshore), technology upgrades, strategy and more.
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I work with contact centers to position their companies to take advantage of opportunities that exist for them. We also work with their existing sales team to improve their communication and hunting skills. 'Growth' is our greatest ability.
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Established in 2003, The Taylor Reach Group is an award winning, call, contact centre and customer experience consulting and advisory firm. The company is based in Toronto and has offices in New York, Atlanta, Washington, Ottawa, London, Bangalore, Hong Kong and Beijing. We are vendor agnostic and do not partner with technology or outsource agencies. The only one who pays us are our clients. Each of our consultants possess a minimum of 20 years of ‘hands-on’ call/contact center operational management experience. We do not sell the pyramid, the seasoned experts you deal with through the sales process are the same people who will complete your project.
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