Scammers have found a way to exploit vulnerabilities in VoIP (Voice over Internet Protocol) via a scam called vishing. This scam works much like any phishing attack: a scammer purports to be a legitimate entity and asks the potential victim to provide sensitive information. Learn how vishers operate.
More cybercriminals are launching vishing scams because it’s easy for them to hide their tracks and the risk of getting detected is minimal.
Using a fake number, scammers can contact your employees, pretend to be a representative of a bank or government agency, ask for sensitive information — such as salary information, account numbers, and company intellectual property — and get away with it. Scammers can also manipulate local numbers to emulate multinational banks, which they will then use for various VoIP scams.
It isn’t difficult to configure a VoIP system, which makes it easy to make fraudulent phone calls or messages. Scammers only need to know the basics of a VoIP setup.
VoIP hardware such as IP-PBXs, IP phones, and routers are also inexpensive and quite easy to access. Hackers can conveniently connect these equipment to PCs to record phone calls and steal information from conversations.
Additionally, fake numbers are difficult to track because they can be ditched at any time. And with advanced voice-changing software widely available nowadays, a vishing scam is much easier to pull off.
In some vishing scams, attackers don’t even have to terminate a number to cover their tracks. Instead, they can trick users into thinking that they’re talking to a legitimate Microsoft technical support staff, a PayPal representative, or a fraud investigator simply by tampering with the caller ID.
Traditional phones are still used for phishing scams, but they don’t compare to the efficiency that VoIP affords, which allows attackers to target victims all over the globe at a fraction of the cost. Cybercriminals resort to VoIP scamming because the price per call is much lower. Vishing scammers are sneaky and resourceful, and they will exhaust all possible means to attack your systems for profit — and that includes your VoIP channels.
To protect against VoIP-based scams, set stringent policies on information sharing and impose strict security processes for all business communications. Informed and aware employees are key to making sure that scammers are held at bay. Protect your company against all types of scams by getting in touch with our experts today.
Publish Date: February 21, 2020
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Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.
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Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.
Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.
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International Inbound (ITFS & DID's) & Int'l Two Way Voice (SIP Trunks)
Digital Wholesale Solutions (formerly Daisy Worldwide) specialise in Global Inbound ITFS and DID Services from 160 countries (covering 7,000+ cities).
We also have International SIP Trunk (66 Countries) – where numbers are presented in a local format.
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Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:
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By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.
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VADS Inbound Contact Center
VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.
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Technosys IT Management Bpo, the business process Outsourcing, gives end-to-end transformative administrations for its customers over the globe. The organization's coordinated IT and BPO arrangements approach empowers it to open business esteem crosswise over ventures and administration lines, and address business challenges for its customers. Using inventive business perfection structures, progressing profitability changes, process reengineering, mechanization, and front line innovation stages, Technosys IT Management empowers its customers to accomplish their cost diminishment goals, enhance process efficiencies, upgrade viability, and convey unrivaled client encounter
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Front Office Solutions
Any part of your business operations that requires constant end-customer facing task is an essential part of your business.
This task requires a good customer experience results for every customer interaction. Our extensive experience in handling Front Office related tasks can help you focus on your core business while being cost-efficient at the same time.
WorkGenda is a state of the art WFO cloud service, used by customers around the world. WorkGenda provides: a) an AI based forecasting engine, which automatically generates forecasts with a WAPE of 3 to 5%, b) a capacity management engine based on a traffic simulator, with perfect support for blending regardless the type of channels, which subsequently automatically converts the computed capacity into optimised shifts, where ‘optimised’ equals to a zero or the mathematically minimum possible overstaffing under the given contractual constrains, c) an automated scheduling engine, capable of scheduling 3000 multi-skilled agents for a whole week in 2 minutes and d) an Intraday bot which automatic...
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