With the growing advancements in cloud technology and faster internet speeds, more and more companies are turning to Voice over Internet Protocol (VoIP) for their business communications. But just like with any service, you might run into some issues, particularly with call quality. Here are some of the common problems and how to address them.
The main factor in disjointed, start-stop sounding messages in a VoIP environment is packet loss, which occurs if individual data “packets” are lost in transmission. When this occurs, the gateway at the receiving end of the call tries to predict what’s been lost; but when it can’t, the gap in data remains empty, resulting in choppy audio.
Insufficient bandwidth is often to blame for this issue, so make sure to check your bandwidth usage. Limit the use of bandwidth-heavy applications (e.g., video streaming apps) and tweak your router settings to prioritize VoIP traffic. Also run a test for malware or spyware, which may be hogging the bandwidth.
Many VoIP systems use an analog telephone adapter (ATA) to convert analog voice signals to digital signals. This sometimes produces static during calls, with the culprits usually being incompatible power supplies or feedback from the phones plugged into the ATA.
Easy fixes include unplugging/replugging the ATA and/or the devices connected to it, or switching to IP Phones, which require no analog/digital conversions.
It’s fun to hear your voice repeating throughout the high-walled canyon you’re hiking, but not so great when you’re talking on the phone.
There are a few things you can do to reduce it, such as adjusting volume and microphone/amplifier gain settings, upgrading your USB headsets, or implementing VoIP echo cancellation software.
Jitter happens when data packets arrive at the receiver in the wrong order, creating a garbled voice.
You can minimize this issue by using a jitter buffer — an area where data packets are temporarily collected, stored, and sent out in a regular, orderly fashion. This way, packets are delivered perfectly every time.
Want to ensure a smooth experience with VoIP? Let us handle all of your VoIP concerns. We can help you manage everything, from planning to installation to optimization. Contact us today for more information.
Publish Date: February 3, 2020
Contact Center Innovation Channel and Digital Transformation Enabler
Providing Research, Training and Consulting related to Customer Experience Delivery, support Project Management by Unit or Corporate.
Have the ability to conduct research for specific needs.
Having deep knowledge on the Digital Interaction/Contact Center / Omni Channel / CRM various Stakeholder and Emergency Response ecosystem in Indonesia.
Combines knowledge management with call support as continue improvement.
eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.
eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.
FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.
Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!
We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!
Try it free for 45 days!
Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.
Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.
ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
Knowledge: For Your Team
Synthetix’s intelligent knowledge base software, Knowledge: For Your Team empowers your agents whilst fuelling your digital customer service channels.
With one centralised source of knowledge that is simple to use and update, providing customers with the right information – whether that be through self-service or direct – is efficient and always consistent.
With their own integrated knowledge base that recommends articles based on what they’re typing and decision tree technology that produces scripting, agents are more productive and Average Handling Times can be reduced by 25%.
|VoIP optimization tips: Don’t let the holidays overwhelm your business||December 28, 2022|
|What are the costs associated with owning a VoIP system?||October 7, 2022|
|Tips for moving your business’s UC system to the cloud||April 11, 2022|
|Tips to optimize your VoIP systems for the holidays||December 13, 2021|
|5 Key security measures you need for VoIP||November 2, 2021|
|5 Steps for securing your VoIP systems||October 15, 2021|
|The ideal internet bandwidth allocation for WFH staff||October 11, 2021|
|Computing the ownership cost of a VoIP system||September 22, 2021|
|The dangers of TDoS to your VoIP systems||August 13, 2021|
|Improve your customer reach with a well-designed website||August 9, 2021|
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall