Remote work is on the rise like never before as companies are pressured to sustain operations amidst the COVID-19 pandemic. But even before massive business disruptions, remote working has been a growing trend. Many have been enjoying work-from-home setups with the help of the right tools. This article is a list of our favorites.
For both employers and employees, a remote working arrangement has attractive benefits. Organizations can tap into a potentially larger labor pool, hiring from just about anywhere and finding highly skilled talent at lower rates.
Fifty percent of remote workers reported increased job satisfaction and had 13.5 percent more calls completed. Being spared the stress of a daily commute and having a better work-life balance are factors to their happiness, and therefore, better productivity.
In the face of natural calamities, outages, and the ongoing pandemic, a distributed workforce becomes a necessary business continuity measure — a means to protect employees and keep productivity up, even as normal facilities remain unavailable.
But all of this was only possible because we have the technologies to support remote work. Barriers to remote working have been brought down by the advancement of remote working tools. With a plethora of software to choose from, we’ve selected the ones that help your remote teams thrive.
Accessing your work computer while on the go or out of the office was once unheard of. Remote desktop apps have made it possible, allowing users to work remotely on a computer through another device and from any location.
Our picks: TeamViewer and Splashtop
Team Viewer has capabilities such as screen sharing, file transfer, wake-on-LAN, and clipboard transfer. Free for personal use, the app is easy to set up and is available for multiple operating systems such as Windows, macOS, and Android. Meanwhile, Splashtop has similar capabilities but with the added benefit of “low-latency” transfers or the transfer of a high volume of data and messages with minimal delay.
Every successful organization needs to communicate. When communication breaks down, productivity and engagement suffer. Given the lack of face-to-face contact, regular, real-time communication is arguably more critical for remote teams and their managers. The following apps make it possible, seamless, and simple.
Our picks: Slack, Mattermost, RocketChat, Microsoft Teams, and Join.me
Deemed the alternative to email, Slack is the leader of the pack, with its robust API that allows integration with countless applications. Its basic functionality enables remote workers to direct message (DM) or create “collaboration hubs” around departments, projects, or any topic. Mattermost and Rocket Chat are open source tools that recreate many of Slack’s capabilities.
Microsoft Teams and Join.me are well-known video chat and conferencing apps. However, as a full collaboration and communication suite, Teams offers more for Windows users. It allows VoIP, direct and group messages, and integration with all the Office 365 apps. Not only is Join.me a free video-conferencing app, but it also allows participants to use a cool brainstorming feature called “whiteboarding” for real-time interaction on a shared document.
When you’re managing a team of dozens located in different parts of the globe, things can start to fall apart quickly. Time differences and distance can create significant complexity if you lack the right tools. These two apps can help you overcome the challenges and streamline project organization and collaboration.
Our picks: Basecamp and Trello
Basecamp is a web-based management tool for planning and collaboration on projects. There’s no installation needed, just your regular web browser to access its powerful core functions that include task management, messaging, collaboration, file sharing, scheduling, quick search, and reporting.
Trello’s overall shining feature is its simplicity. The web-based tool’s approach to project management is built around one concept: the bulletin board. Users can create boards that represent projects and each board can be populated with cards assigned to specific members and customized with deadlines, comments, and attachments.
With the current global crisis, remote working tools have become even more crucial to sustaining productivity, accomplishing projects, and solidifying distributed teams. It’s important your organization chooses ones that are well-suited to budget, infrastructure, and goals. Our experts can help make a proper assessment and configure the perfect remote working setup. Talk to us today.
Publish Date: April 6, 2020 5:00 AM
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.
|2.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.
This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.
|9.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)
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