As the COVID-19 pandemic spreads to more nations worldwide, millions of businesses turn to the internet as their employees are forced to work from home. Is the World Wide Web ready for the sudden increase in demand for cloud-based services?
Even before the pandemic, many companies were already turning to online productivity and collaboration tools for their business. While projections on how long this pandemic will force people to stay in their homes vary, it is certain that for the next month or so, cloud usage will continue to rise. This has many people worried that the internet is not ready for this sudden increase in activity.
The internet’s performance depends on many things, including network infrastructure, how things are wired up, and points of presence.
Since the pandemic is global, all areas are affected, even those with a strong infrastructure backbone. But how they are affected varies.
This work-from-home situation looks like it will last longer than just a couple of weeks. If you need help to set up your business for remote working, talk to our experts today.
Publish Date: March 27, 2020
CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.
CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.
Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.
The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.
We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
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