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What are the top 5 benefits of a cloud ERP? - Integrated Telemanagement Services - ContactCenterWorld.com Blog

What are the top 5 benefits of a cloud ERP?

As more and more solutions are made available in the cloud, more and more small- and medium-sized businesses (SMBs) are flocking to use them. One increasingly popular solution is cloud-based enterprise resource planning (ERP). If you want to integrate your systems using an ERP program, then you should seriously consider a cloud-based ERP solution.

Define: Cloud-based ERP

ERP is management software, usually offered as a bundle of applications, that aims to help businesses automate the collection, storage, management, and interpretation of data from disparate sources like accounting, inventory, marketing, service delivery, etc. With ERP, business owners and managers can get an integrated real-time view of business processes, resources, and commitments.

Cloud-based ERP solutions are simply a suite of ERP apps delivered to users over the internet, usually accessed via a browser. The software usually does not need to be installed on computers and is offered on a per-user, per-month, flat-rate fee.

Companies using a cloud-based integrated ERP solution have experienced the following five benefits:

1. Decreased operating costs

An in-house ERP solution requires purchasing software and hardware to support it. Once you’ve built the solution’s infrastructure, you need to hire staff to install and maintain it. All of these will drive up the overall IT budget, something most SMBs cannot immediately afford.

But with a cloud-based ERP system, you normally only have to pay a flat-rate monthly fee, so the total cost of implementation will likely be far lower. Many providers can also manage the solution for you (i.e., they’ll take care of maintenance, upgrades, etc.). This will even out your operating costs, and if implemented correctly, will result in an overall decrease in expenses.

2. Increased ERP performance over in-house solutions

In-house ERP solutions require correctly configured hosting and proper maintenance to function at their most efficient. Your IT staff will be responsible for both, but if these are done poorly, then performance suffers.

With cloud-based solutions, the provider takes care of hosting the solution. You know that system maintenance is being done by experts, so you’re assured that your ERP software will be at peak performance.

3. Enhanced access to information

Companies that don’t have any ERP system will likely struggle to find the information they need, when they need it. ERP programs can help consolidate the relevant information in a more effective manner than, say, spreadsheets.

And since cloud-based ERP solutions are accessible via the internet, you now have access to the information you need from anywhere with an internet connection.

4. Continued support

Providers of cloud-based ERP solutions offer 24/7 support and can fix problems faster than if you leave them to your employees. They also make sure to keep their solutions updated. Hackers have been known to attack businesses that use outdated versions of popular ERP programs.

5. Increased security

ERP systems process critical business information, so you will want to keep your data secure from outside sources and unauthorized users within your organization.

In this regard, cloud-based ERP solutions have enhanced security measures that protect your data in storage and when it moves from your systems to the host servers.

And for internal data security, users will need an assigned account to access your ERP system. This gives you control over who is given an account or not. Furthermore, you can also limit who can access your system via central admin panels. All of these features make cloud-based ERP solutions more secure than in-house ones.

If you want to learn more about cloud-based ERP solutions, contact us. We’ll be glad to assist you.

Source: https://www.itstelecom.com/2021/06/09/what-are-the-top-5-benefits-of-a-cloud-erp/

Publish Date: June 9, 2021


2024 Buyers Guide IVR

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
PEC Telecom

Virtual Phone Numbers (DID) and Business VoIP Phone Service
Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed.

DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from...
(read more)

5.) 
Pointel

Voice Self Service
Voice self-service can reduce cost and improve customer satisfaction. As with every system implementation, it is not the software, but the implementation that will define the success of the project. This also holds true for self-service implementations. Pointel follows a unique and proven process to implement voice self service. This process has been fine-tuned through years of experience implementing contact center and self-service applications. Pointel can design and develop solutions that will meet and exceed our client’s voice application needs. With several years of experience in Genesys GVP(Genesys Voice Platform) implementation and integration, Pointel can provide an integrated voice...
(read more)
 



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