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Tips to optimize your VoIP systems for the holidays - Integrated Telemanagement Services - ContactCenterWorld.com Blog

Tips to optimize your VoIP systems for the holidays

Many customer-facing businesses often experience a surge in customer calls during the holidays. It’s therefore important that your Voice over Internet Protocol (VoIP) phone systems are capable of handling the increased network demands and activity during one of the busiest times of the year. To ensure customer satisfaction during the holidays, here’s how you can optimize your VoIP system.

Check your VoIP equipment

Sometimes, problems with VoIP don't have anything to do with your service provider or even the servers that host the solution. Issues may stem from the physical VoIP lines and phones themselves. One common issue with VoIP is that if your equipment is stacked too closely, users may experience a degradation in call quality.

You can ask your employees to check call quality, especially if two or more VoIP devices are close to one another. If there are issues, moving the devices further apart should clear this up.

Beyond this, take the time to inspect all cables and connections to ensure they are in good condition and are able to deal with increased wear and tear during the holidays. If your equipment is old and outdated, you may need to replace them with newer models.

Establish VoIP system monitoring

With people rushing to get their last-minute shopping done, your staff will likely experience a sharp spike in inquiries and assistance. A monitoring solution can predict when issues may arise. Whether you are open or closed for the holidays, make sure to implement the following:

For busy periods

  • Set up call queuing with hold music or estimated wait time.
  • Leave recorded messages with complete information and an alternative way to contact support, such as a hotline, an email address, or your website.
  • Change your configuration to help you manage shorter business hours.
  • Reroute or put messages on hold when the company has reduced hours.

For closed periods

  • Set automated messages or announcements to inform customers that your business will be closed during the holiday season and what day you will reopen.
  • Update receptionist greetings before Christmas to remind callers of your holiday hours.
  • Reroute incoming calls for employees who will be working remotely.

Enable dedicated support

The great thing about VoIP is the support that comes with it. You can keep call costs low, as employees working from home can still communicate with the office. A good VoIP system can be configured to work for you and your customers no matter what hours you are open during the holidays.

Whether it’s diverting calls to mobile devices or remote machines, a good VoIP service provider understands that your business needs to be operational even during the holidays, and can accommodate those needs.

Work with an experienced IT provider

Christmas is busy enough without having to worry about something like a phone outage. If you need help with your phone systems or want to discuss how VoIP could help your business, call us today and we’ll recommend the best VoIP solution to ensure that your customers are happy and satisfied.

Source: https://www.itstelecom.com/2021/12/13/tips-to-optimize-your-voip-systems-for-the-holidays/

Publish Date: December 13, 2021


2024 Buyers Guide Telecoms

 
1.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

2.) 
PRILINK

Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

3.) 
Scopserv Integrated Services

ScopTEL IP PBX
The ScopTel IP PBX solution is a distributed software application
that can be installed on both virtual and physical servers, thus
offering a multitude of architectural designs from premise-based
servers to a centralized data center (DC) hosted WAN
environment. The application is distributed as an ISO which
includes the customized Linux operating system

4.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
 



View more from Integrated Telemanagement Services

Recent Blog Posts:
VoIP optimization tips: Don’t let the holidays overwhelm your businessDecember 28, 2022
What are the costs associated with owning a VoIP system?October 7, 2022
Tips for moving your business’s UC system to the cloudApril 11, 2022
Tips to optimize your VoIP systems for the holidaysDecember 13, 2021
5 Key security measures you need for VoIPNovember 2, 2021
5 Steps for securing your VoIP systemsOctober 15, 2021
The ideal internet bandwidth allocation for WFH staffOctober 11, 2021
Computing the ownership cost of a VoIP systemSeptember 22, 2021
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