With the COVID-19 lockdowns forcing most economic sectors to slow down, cloud technology can help your business survive and remain competitive. More specifically, you can cut costs and increase operational efficiency using the cloud.
The need to stay at home and practice social distancing have changed the way many businesses operate. With their employees unable to come to the office, organizations are forced to function with a remote team whose members are often miles away from each other.
This is where cloud technology helps. When you migrate your data to the cloud, your files are stored in a centralized server that can be accessed via the internet. So as long as a user has an internet-connected device (like a smartphone or laptop) and has the right login credentials, they can access these files from any location.
The cloud also allows multiple users to work on a single file at the same time. Any change to the file is seen in real-time, which makes it feel like team members are collaborating in the same room.
Moreover, with cloud-based communication tools like Slack, your team can communicate with each other through chat, voice calls, and video conferencing. By incorporating these technologies into your processes, your organization can function efficiently while following social distancing protocols.
Suddenly adopting a remote work setup after years of strictly on-site operations can take a lot of getting used to. One of the most difficult parts of transitioning is making sure you and your staff have the right hardware and software to perform work-related tasks.
Instead of buying hardware with company funds and issuing these machines to your staff, you can have them use their personal laptop computers and mobile devices instead. With this tactic, however, you’re not sure if your employees’ devices have the appropriate specifications to handle their workload.
If you use special software, you may also have to buy and install them on your staff’s personal devices. In short, whether you issue computers or adopt a bring your own device approach, you’re bound to spend a lot of money to facilitate remote work.
But with cloud computing, you won’t need to buy new hardware. You can host your applications on the cloud, enabling a user to run them through a web browser even if they are not installed in his or her device. And because hosted applications use the cloud provider’s resources, they don’t strain user’s devices and can be used even with older or lower-end computers.
Furthermore, hosting applications on the cloud eliminates the need to install programs in each of your staff’s devices. This is particularly helpful if the software you use has a limit on the number of devices it can be installed on. This way, you save money by not having to invest in newer devices for your staff and wasting time locally downloading the software.
The short answer is yes. Thanks to the COVID-19 lockdowns, the ability to work remotely has now become essential to a business’s survival. And the cloud easily facilitates a remote work environment.
See for yourself how the cloud lets you continue doing business even in the middle of a pandemic. Contact us today to get started!
Publish Date: May 27, 2020 5:00 AM
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Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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ContactPro empowers agents to efficiently serve customers in today's demanding world of Omni-Channel communication. The state-of-the-art technology solution helps contact centers to leverage their existing Avaya infrastructure while decreasing contact center costs and increasing customer satisfaction.
With a strong focus on Omni-Channel functionality ContactPro defines a new method for integrated traditional voice contacts, emails, fax and documents with modern web and smartphone communication for any WebRTC, chat, assistant browsing and file sharing, online presence, SMS/IM (text) and social media activities. Additionally, the web supervisor functions provide simple reporting and full me...
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|4.)||Comm100 Network Corporation|
The Comm100 omnichannel customer experience platform powers real-time interactions via web, mobile, and messaging. We make it easy for organizations to answer questions, solve problems, and keep customers happy.
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CFront for Digital Communication Channels
CFront by Comsys is a state-of-the-art application that enriches contact centers with digital communication and collaboration capabilities. CFront is natively compatible with Aspect Unified IP and Cisco Unified Contact Center (UCCE/UCCX) platforms and connects them with all the major communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspe...
Eckoh Experience Portal
Cloud-based portal that delivers Eckoh's complete Secure Payment and Customer Engagement solutions. Simply take the solutions you need today and add additional ones as you need them. All from one supplier.
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eGain omnichannel customer engagement solutions power digital transformation for leading brands.
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Omnichannel Contact Center Software
"HoduCC" is a comprehensive and consolidated contact center software. It guarantees to provide the best call center software that suits best for all types of call centers. Being one of the top Voice over Internet Protocol (VoIP) solutions providers across the globe, HoduSoft ensures that this contact center software offers intelligence, security, and advanced features.
HoduCC has been designed in a way to make sure that user loyalty is built and the customers’ expectations are accomplished. Doesn’t matter what your business size is, HoduCC is most affordable Contact Center Software for small businesses as well.
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|10.)||Lieber & Associates|
Omichannel Migration Consulting Services
Lieber & Associates provides technology, management, and operations consulting services to transform departments into omnichannel contact centers. After assessing current operations, the firm delivers a roadmap for testing and implementing technology, metrics, training, and any staffing required to meet omnichannel goals. The firm also advises on programs to migrate customers to the new channels.
Noble Contact Center
Truly unified omnichannel operations. Your customers have growing expectations about how and when they want to interact with you. The noble contact centre suite helps you seamlessly communicate with your customers, no matter which channel(s) they prefer. Noble helps you optimise agent activity and improve the efficiency of customer interactions with our unified omnichannel solutions. Seamlessly manage communications over a variety of voice and non-voice channels including voice, email, sms text, web chat and social media. Simultaneously manage inbound and outbound communications without having to log in and out of programs. And combine all channels on a single platform to improve contact centre efficiency and profitability.
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70,000 health-related searches are made on Google every minute. The digital front door as a channel is more important than ever for helping consumers access care. OrbitaENGAGE, leverages powerful conversational tools such as chatbots, voice search, and voice SEO, which guide consumers as they search for and navigate care. Capabilities focus on call deflection and include: Find a doctor or location , Appointment scheduling , Healthcare FAQs, Virtual triage
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