Successful cloud migration for unified communications - Integrated Telemanagement Services - ContactCenterWorld.com Blog
There are several benefits to migrating your unified communications (UC) to the cloud. These include better business agility, disaster recovery, greater mobility, increased efficiency and reliability, and better customization, just to name a few. To ensure that cloud migration is successful, your organization needs to do the following.
Opt for a gradual transition
Migrating unified communications to the cloud doesn’t have to be accomplished in one big move. It can be done gradually. You can move UC for departments that can benefit from it, while those with no pressing need for a cloud-based UC, such as a company’s call center, can keep using on-premises systems. This way, users can ease their way into the new system without experiencing network disruptions, which could lead to reduced productivity.
Secure sufficient bandwidth
Issues on speed and performance will inevitably arise, so make sure to cover all the bases before migration. That means securing a reliable internet service provider, checking the stability of your internal network, and having a Plan B. This is a critical point to ponder if you have operations in locations where unstable or slow networks could pose serious problems. Determine the level of bandwidth your entire business needs, and get it from an ISP that can deliver.
Test, test, test
Transitioning UC to the cloud may appear seamless, but there may be a few unexpected kinks that need ironing out long after the migration is declared a success. To soften potentially costly and time-consuming impacts, test the systems throughout the duration of the migration. Whether you’re trying out voice, data, or video, conduct tests, set benchmarks for performance, and predict future usage patterns.
Go live and act on identified problem points
After going live with your cloud UC, consider the overall user experience and availability of support for devices, applications, and other components. Are persistent connectivity issues going to cause troublesome conference calls? This and other issues may prove detrimental in the long run so keep them in mind when deciding to keep, enhance, or discontinue a cloud-based UC. Cloud migration should solve problems, not cause them.
Constantly monitor performance and quality
Don’t be surprised if you encounter a few issues even after extensive testing. Migrating to the cloud simply requires planning and a sustainable strategy, whether your organization is dependent on instant messaging, voice conferencing, or video calling. There’s also a good chance that you will be working with several vendors, so always demand for the best service.
Having your UC moved to the cloud may seem like a daunting move. But with our cloud technology and VoIP know-how, we’ll make sure it’s an easy process. Contact us today for advice.
Publish Date: August 8, 2019 5:00 AM
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