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What’s happening to Skype for Business? - Integrated Telemanagement Services - ContactCenterWorld.com Blog

What’s happening to Skype for Business?

At the Ignite conference in September, Microsoft announced that the Teams app will eventually replace Skype for Business as the primary communication tool for Office 365. This is a huge development, and there are undoubtedly many questions that need answers. To find out more about what’s going to happen to Skype for Business and Microsoft Teams, read on.

Upgrades for Teams
To phase out Skype for Business, Teams will gradually acquire communications features such as the ability to call traditional landlines and phone numbers, call routing, speech-to-text, voicemail, and HD video conferencing.


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On the back-end, Microsoft will beef up their servers and smooth out some glitches to ensure crisp and clear communications between team members.

Why is this happening?
Over the years, Microsoft has improved the Skype infrastructure to enable faster, clearer, and more reliable voice and video communications. But as executives noted, Microsoft applications are disjointed, requiring users to switch between windows to use their favorite collaboration tools. To schedule events during a video conference, for instance, you need to open the Group Calendar and Skype for Business app separately.

With Teams, users can enjoy Skype for Business features that are seamlessly integrated with other Office 365 applications like SharePoint, Outlook, Groups, and Dynamics 365, all in one window.

What about on-premises Skype for Business?
While Skype for Business in Office 365 will eventually be replaced, on-premises versions of the VoIP software will still be available for the foreseeable future. In fact, Microsoft stated that they will release another version of the Skype for Business on-premises server in the second half of 2018.

Can you still use your VoIP devices?
To make the transition process much easier for users, Microsoft Teams is compatible with the same VoIP devices used by Skype, including webcams, microphones, and desktop handsets. What’s more, Microsoft announced that communications devices made by third-party manufacturers like Lenovo and Logitech work with their new platform.

How do you migrate?
The Office 365 administrator portal allows you to easily manage the migration process. If you want your employees to get acquainted with Microsoft Teams first, there is a “side by side with notify” option. This feature allows you to run both Skype for Business and Teams to train employees how to use Teams features, and alert them when telephony features are available in Teams.

Before the cutover date, users also have the option to import all contacts from their Skype directory to their Teams list, so they can quickly move to the new platform with a click of a button.

The takeaway here is you really shouldn’t be too concerned about the shift to Microsoft Teams. All the Skype features you know and love will still exist, but improved with tighter integrations with other Office 365 products. The migration process is also painless, so if you use Office 365, do your employees a favor and have them get used to Teams today.

For more information on Microsoft Teams or other VoIP-related trends and services, call us today.

Source: https://www.itstelecom.com/2017/10/24/whats-happening-to-skype-for-business/

Publish Date: October 24, 2017 5:00 AM


2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 



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