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What are the costs associated with owning a VoIP system? - Integrated Telemanagement Services - ContactCenterWorld.com Blog

What are the costs associated with owning a VoIP system?

Voice over Internet Protocol (VoIP) systems are a more cost-effective alternative to traditional phone systems. For a fixed monthly bill, you get enterprise-grade business communication tools but without the expensive call rates of old landline telephones. But despite its affordability, there are still several costs associated with implementing a VoIP phone system.

1. Initial costs

Initial costs are the expenses related to acquiring the VoIP system. Most businesses usually pay a monthly subscription fee to access VoIP software and services, but the costs will vary depending on the VoIP provider. Some large corporations may even choose to set up their own VoIP infrastructure to establish private and more secure communication channels, but this comes at a more expensive price tag. Beyond the price of the VoIP system, initial costs also include hardware like headsets, webcams, IP phones, and voice-optimized network connections.

2. Setup costs

Implementation costs refer to the money spent on setting up the new VoIP system. If you hired a consultant or managed IT services provider (MSP) to customize and deploy your VoIP system, you should account for their service rates when calculating implementation costs. You should also consider the costs of hiring network engineers who are responsible for installing new network routers, cables, and security software to accommodate your VoIP systems. What’s more, if your employees are not familiar with VoIP, you’ll need to invest additional cash in training and instructional materials for future reference.

3. Operational expenses

Operational costs are the monthly recurring expenses that are required to keep your VoIP system running. These include the costs of monthly data plans as well as any VoIP-specific local and long-distance call fees.

There’s also the cost of managing the VoIP hardware, software, and network, which is usually included in the monthly subscription fee. But if you own the VoIP infrastructure, you’ll have to shoulder all of these costs yourself.

4. System upgrade budget

VoIP technology is adaptable and constantly evolving, which is why you need to budget for potential upgrades down the line. For instance, you could integrate VoIP with business intelligence and customer relationship management (CRM) software to distill valuable insights from client interactions. Alternatively, there may be plans to increase internet bandwidth and purchase additional hardware if you anticipate steady growth in your company’s future.

Finally, you should also set aside some of your budget for consultations from your MSP. These experts will evaluate the effectiveness of your current communications technology and find ways to streamline it even further while taking into account your company’s needs and budget.

If you need help setting up and managing VoIP, call our experts today. We’ll help you find the best VoIP solution and make sure you get nothing but crystal-clear calls.

Source: https://www.itstelecom.com/2022/10/07/what-are-the-costs-associated-with-owning-a-voip-system/

Publish Date: October 7, 2022


2024 Buyers Guide Headsets

 
1.) 
All Ears Ltd

Freemate headsets, and sanitary solutions for headsets
Freemate headsets available, corded and wireless for telephony and USB. 3 year warranty compatible with all model phones. We supply accessories from downleads, USB leads, ear cushions, leatherettes and we service call centre headsets, these are sanitised and repaired or serviced as required.

We supply the corporate environment, Government departments, security, medical and professional offices and meet the needs of many of New Zealand's SOHO market.

We can even develop and create one-off solutions for those with mobility or disability limitations opening up a world of freedom in communications. And we like to have fun on the journey.

2.) 
Comfort Telecommunications

Smith Corona Headsets
3 year warranty compatible with all model phones. Accessories also available. Cords, earpads, etc all factory direct pricing

3.) 
Headsets Connect

Since 1998, Headsets Connect has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.

4.) 
Headsets123


Since 1998 Headsets123 has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.

Our offices are located just outside of Seattle, WA. We hope you enjoy our wide range of headsets and accessories.

5.) 
Jabra

Jabra
Jabra is a leader in engineering communications and sound solutions – innovating to empower both consumers and businesses. We are committed to letting people hear more, do more, and be more than they ever thought possible. Through sound and video, we help transform lives. Jabra engineering excellence leads the way, building on 150 years of pioneering work. This allows us to create integrated headsets and communications tools that help professionals work more productively; wireless headphones and earbuds that let consumers better enjoy calls, music, and media; and pioneering video conferencing solutions, enabling seamless collaboration between distributed teams. Jabra employs approx. 1,400 people worldwide

6.) 
JPL Telecom

Based in Dorset, England, JPL designs and manufactures innovative professional telecom headsets. We have a wide range of professional telecom and call centre use headsets in wired, wireless DECT and Bluetooth styles.

Making sure that your customer’s voice can be heard is vital. JPL Telecom ensures that your customer’s experience is first-class. All headsets have our Surround Shield™ noise cancellation to make certain your customer only hears what you want them to hear. Comfortable and attractively designed headsets are built to withstand the constant use in any call centre environment.

Our aim is to continuously improve customer choice, offering a fair price and value to our resellers and end users.

7.) 
Leitner Headsets

Contact Center Headsets
Over one million North American businesses have purchased headsets from us in the past two decades – we understand headsets.

Leitner Headsets are the most durable contact center headsets backed by a 5 Year Warranty, giving you a best-in-class productivity tool that fits your needs (and your head). As the trusted experts, we make headsets simple to choose, and easy to use.

8.) 
Unicom Services Ltd.

Contact center headsets and conference solutions
Unicom Services Ltd. is a distributor of professional headsets and communication solutions for all possible applications.

Products and Services:
* Headsets for contact center, office, small office and home, mobile phones, computer headsets and adapters.

* Conference systems - audio video terminals, personal and group multipoint conferences.

* Telecom Products - office wired and wireless phones, dect systems, softphones.

* Video conference software for contact centers and offices.

* Unified Communication Solution.

9.) 
Xiamen Mairdi Electronic Technology Co., Ltd

Call Center Headsets
Mairdi is a professional call center headsets maker in China. We've designed, produced and exported professional communication headsets for 16 years. Our headsets were exported to over 120 countires in the world.
Our headsets are widely compatible with nearly all IP Phones, desk phones, PC and mobiles. They are all noise cancelling and with built-in hearing protection technology. Our headset accessories are Plantronics or Jabra compatible. All the headsets and accessories are CE,FCC, RoHS certificated.
 



View more from Integrated Telemanagement Services

Recent Blog Posts:
VoIP optimization tips: Don’t let the holidays overwhelm your businessDecember 28, 2022
What are the costs associated with owning a VoIP system?October 7, 2022
Tips for moving your business’s UC system to the cloudApril 11, 2022
Tips to optimize your VoIP systems for the holidaysDecember 13, 2021
5 Key security measures you need for VoIPNovember 2, 2021
5 Steps for securing your VoIP systemsOctober 15, 2021
The ideal internet bandwidth allocation for WFH staffOctober 11, 2021
Computing the ownership cost of a VoIP systemSeptember 22, 2021
The dangers of TDoS to your VoIP systemsAugust 13, 2021
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