Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

WORKFORCE MANAGEMENT

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

How To Enter the 2020 Members' Choice Awards - For Vendors

TRAINING IN CONTACT CENTERS

Secure Windows and Office for your work from home staff - Integrated Telemanagement Services - ContactCenterWorld.com Blog

Secure Windows and Office for your work from home staff

Microsoft’s software offerings are filled with features that allow and even augment enterprise work from home (WFH) setups without sacrificing security. Here are some updates about the company’s applications, as well as other common third-party applications in the Windows and Office ecosystems, which will ensure data security when you’re working remotely.

Before the pandemic broke out, companies across the United States had already been on the lookout for remote work possibilities, because of the flexibility and cost-effectiveness of the cloud. Back then, the technology was used to take advantage of market and location opportunities, but with entire cities going on lockdown to stem the transmission velocity of the coronavirus, enterprises across the continent have turned to digital solutions for their respective workforces to remain productive at home.

Microsoft’s Windows and Office 365 engineers have geared both sets of software to be user-friendly across different platforms — and by extension, many Windows-ready third-party applications enjoy the same benefit. For many organizations, especially small- to medium-sized businesses (SMBs), this means no need to switch to a more remote-friendly system. But because of the suddenness of the transition, there are questions whether Windows, Office, and other supported software have ample security features in place.

Windows 10 1709

Microsoft announced in mid-March that Windows 10 version 1709 (Fall Creators Update) will remain supported for six more months, in anticipation of the socioeconomic effects of the COVID-19 pandemic. The tech giant also stated that vital updates will continue for version 1709 through its regular channels, namely Windows Update, Windows Server Update Services (WSUS), and the Microsoft Update Catalog.

Through the service coverage extension, Windows 10 version 1709 can still be managed through all supported versions of Microsoft Configuration Manager. This will allow users to retain existing management workflows until October 30, 2020.

Remote-ready setups

Virtual private networks (VPNs) and Remote Desktop Protocol (RDP) connections are necessities for work from home setups, but this has left many IT managers worried about security risks. Experts have suggested deploying a trial version of Windows Server 2016 or 2019 as a workaround. This server software has remote desktop services that are bundled with remote desktop gateway (RDG) and RDWeb technologies, ensuring encrypted remote access.

Microsoft has also published optimization instructions for Office 365 users to properly implement VPN split tunneling for their remote work setups. Routing Office 365 applications — such as Teams, SharePoint Online, and Exchange Online — through a split VPN tunnel ensures that the most critical, high-volume Office 365 traffic is quickly patched through to the company server, and not left at risk of loss that stems from the common customer-performance and network capacity issues many enterprise-level clients report.

Other practical tips for WFH

Remote performance depends largely on home internet performance, so that matter boils down to the reliability and speed of your employees' internet providers' services. Your staff can take steps to limit their bandwidth loads, such as by not using video streaming services while working, cutting down the recording quality of home security cameras from HD to standard definition, and allowing office IT to remotely optimize the personal devices your employees intend to use for remote work.

Lastly, consulting with your IT partner will surely put you in a better position to cope with the demands of remote work. Managed IT services providers (MSPs) like us are regular remote access practitioners. We handle remote services on a daily basis and provide you with valuable insights on how to keep your business running smoothly through these trying times. Contact us today to learn more.

Source: https://www.itstelecom.com/2020/04/20/secure-windows-and-office-for-your-work-from-home-staff/

Publish Date: April 20, 2020 5:00 AM


2020 Buyers Guide Visual Communications

 
1.) 
Chatvisor

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 



View more from Integrated Telemanagement Services

Recent Blog Posts:
Why your business should record callsJune 22, 2020 5:00 AM
How MSPs are supporting clients during the COVID-19 pandemicJune 15, 2020 5:00 AM
VoLTE: What is it, and how different is it from VoIP?June 1, 2020 5:00 AM
Why you need the cloud in the middle of COVID-19May 27, 2020 5:00 AM
How to know if your VoIP system is being hackedApril 22, 2020 5:00 AM
Secure Windows and Office for your work from home staffApril 20, 2020 5:00 AM
How much internet bandwidth do you need for remote work?April 17, 2020 5:00 AM
Remote working: Will it be the new norm?April 15, 2020 5:00 AM
How to work from home securelyApril 10, 2020 5:00 AM
Our favorite remote working toolsApril 6, 2020 5:00 AM
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 8243 
Share

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =