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Why you need the cloud in the middle of COVID-19 - Integrated Telemanagement Services - ContactCenterWorld.com Blog

Why you need the cloud in the middle of COVID-19

With the COVID-19 lockdowns forcing most economic sectors to slow down, cloud technology can help your business survive and remain competitive. More specifically, you can cut costs and increase operational efficiency using the cloud.

Ensuring continuity and efficiency with the cloud

The need to stay at home and practice social distancing have changed the way many businesses operate. With their employees unable to come to the office, organizations are forced to function with a remote team whose members are often miles away from each other.


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This is where cloud technology helps. When you migrate your data to the cloud, your files are stored in a centralized server that can be accessed via the internet. So as long as a user has an internet-connected device (like a smartphone or laptop) and has the right login credentials, they can access these files from any location.

The cloud also allows multiple users to work on a single file at the same time. Any change to the file is seen in real-time, which makes it feel like team members are collaborating in the same room.

Moreover, with cloud-based communication tools like Slack, your team can communicate with each other through chat, voice calls, and video conferencing. By incorporating these technologies into your processes, your organization can function efficiently while following social distancing protocols.

Saving money with the cloud

Suddenly adopting a remote work setup after years of strictly on-site operations can take a lot of getting used to. One of the most difficult parts of transitioning is making sure you and your staff have the right hardware and software to perform work-related tasks.

Instead of buying hardware with company funds and issuing these machines to your staff, you can have them use their personal laptop computers and mobile devices instead. With this tactic, however, you’re not sure if your employees’ devices have the appropriate specifications to handle their workload.

If you use special software, you may also have to buy and install them on your staff’s personal devices. In short, whether you issue computers or adopt a bring your own device approach, you’re bound to spend a lot of money to facilitate remote work.

But with cloud computing, you won’t need to buy new hardware. You can host your applications on the cloud, enabling a user to run them through a web browser even if they are not installed in his or her device. And because hosted applications use the cloud provider’s resources, they don’t strain user’s devices and can be used even with older or lower-end computers.

Furthermore, hosting applications on the cloud eliminates the need to install programs in each of your staff’s devices. This is particularly helpful if the software you use has a limit on the number of devices it can be installed on. This way, you save money by not having to invest in newer devices for your staff and wasting time locally downloading the software.

Should you migrate to the cloud now?

The short answer is yes. Thanks to the COVID-19 lockdowns, the ability to work remotely has now become essential to a business’s survival. And the cloud easily facilitates a remote work environment.

See for yourself how the cloud lets you continue doing business even in the middle of a pandemic. Contact us today to get started!

Source: https://www.itstelecom.com/2020/05/27/why-you-need-the-cloud-in-the-middle-of-covid-19/

Publish Date: May 27, 2020


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Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

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Lieber & Associates

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L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

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*Descriptive Monitoring Activity Dashboard
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