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Benefits of SaaS: What you should know - Integrated Telemanagement Services - ContactCenterWorld.com Blog

Benefits of SaaS: What you should know

Technology continues to create more solutions that enable businesses to cut costs and improve efficiency. One of those solutions is Software-as-a-Service (SaaS). Learn more about what SaaS is, and how it benefits your business.

What is SaaS and what makes it appealing?

SaaS is a software delivery model that allows you, the user, to access software from any device through the internet. This gives you more flexibility since you don’t have to go to the office to use the software. You can work from anywhere as long as you can go online.

As opposed to a traditional on-premises setup where software is stored locally, SaaS is hosted in the cloud. By transferring software hosting to a third party, you’re outsourcing all the responsibilities that come with maintenance, such as upgrades and troubleshooting. In a way, getting SaaS is like renting a car: somebody else owns and spends for upkeep of the vehicle, but you get to drive it.

Shifting software ownership away from your business also changes how much you spend on it. With on-premises software, you purchase a license and pay yearly support fees, which can amount to 22% of the price of license fees (ouch!). With SaaS, you pay a monthly or annual subscription fee that covers licenses, support, and other fees. This is better since it allows you to spread out costs on a monthly basis, instead of purchasing expensive licenses outright and ending up with a huge maintenance bill every year.

Will my data be safe?

Some companies hesitate to switch to SaaS because of data security concerns. Who will own my data? Will my data be safe? What if the vendor goes out of business?

Here’s something for your peace of mind and safety: when you’re outsourcing your software to a SaaS vendor, you have to sign a service level agreement (SLA). This should specify that you own the data and that the vendor is obliged to provide access to your data even if the vendor suffers from extreme circumstances like economic difficulty or disasters.

Data hosted by a SaaS vendor will be more secure than that stored on the average SMB's network. That’s because SaaS vendors regularly undergo strict security audits, forcing them to invest more in security, backup technology, and maintenance than a typical SMB.

Should I switch to SaaS or stick to on-premises?

SaaS is an ideal solution for small- and mid-sized businesses that want to reduce upfront costs. Large businesses or those with complex processes will benefit more from a traditional on-premises solution since it offers more functionality and allows for full customization.

Still unsure about whether SaaS is the right answer for your organization? Want to know more about SaaS before making the transition? Call us today! Our experts are ready to answer any questions you may have about SaaS.

Source: https://www.itstelecom.com/2020/07/27/benefits-of-saas-what-you-should-know/

Publish Date: July 27, 2020 5:00 AM


2020 Buyers Guide Computer Telephony Integration

 
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Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
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IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
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We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
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NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
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