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4 things to do before deploying Skype - Integrated Telemanagement Services - ContactCenterWorld.com Blog

4 things to do before deploying Skype

From instant messaging to video conferencing, Skype for Business offers many communication features many companies need to be productive. But before you start making calls on Skype, there are four things you should do to ensure crystal-clear quality.

#1. Conduct a preliminary network assessment

By conducting a comprehensive preliminary network assessment, you’ll be able to determine whether or not your current network has met Skype’s network performance requirements.


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Its network performance requirements are separated into three categories: latency (the time it takes for a data packet to go from point A to point B), packet loss (the percentage of data packets that fail to reach their destination), and jitter (the average change in delay between successful data packets delivery). You can meet these requirements by applying Quality of Service (QoS) to your network.

QoS allows you to reserve network resources to Skype calls. Doing so enables these types of calls to be transmitted faster over your network, minimizing interruptions and lost connections during your business calls. Deploy QoS on all your networks, including WANs, LANs, and WiFi networks.

If you experience instability even after implementing QoS, download Microsoft’s Bandwidth Calculator to know the exact WAN bandwidth requirements your Skype for Business needs for deployment and adjust your current WAN bandwidth accordingly.

#2. Test out Skype for Business with a small pilot group

Now that you’ve optimized your network, form a small group to test out your Skype for Business. From here, you’ll be able to spot kinks and make appropriate adjustments, determine its benefits, and create best practices. Once all the issues your pilot group flagged have been addressed, you're ready to deploy Skype for Business to your entire organization.

#3. Prepare the right equipments

Did you know that having high-quality equipment can impact your overall call quality? Although getting the appropriate equipment is costly, having certified, state-of-the-art devices can help you with echo cancellation, noise filtering, higher sound and image resolution, and latency.

Depending on what you'll be using Skype for, you might only require a headset and webcam or more advanced equipments. A managed services provider (MSP) can help you determine the right equipment you need to ensure high-quality calls.

#4. Research and choose the right technology partners

Last, you should conduct thorough research before deciding on your technology partner for Skype for Business. Although many MSPs offer Skype for Business, they don’t all require and offer the same things. Different MSPs may offer voice and video plans at varying prices. As a result, it is important for you to understand what each MSP offers and whether or not it’ll benefit you before committing to one.

Do you need Skype for Business to make business calls with your colleagues or business partners? Call our experts to learn how we can transform your communication with Skype for Business and get started today!

Source: https://www.itstelecom.com/2018/04/20/4-things-to-do-before-deploying-skype/

Publish Date: April 20, 2018 5:00 AM


2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 



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