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VoLTE: What is it, and how different is it from VoIP? - Integrated Telemanagement Services - ContactCenterWorld.com Blog

VoLTE: What is it, and how different is it from VoIP?

Voice over Internet Protocol (VoIP) is a must for today’s businesses. Compared to the old analog phone system, VoIP is a more effective communication tool. Aside from making voice calls, you can also do conference calls, send instant messaging, queue calls, have music on hold, and record calls with VoIP. But now there’s a new technology called Voice over Long-Term Evolution (VoLTE). How different are the two from each other, and is VoLTE poised to take over VoIP?

To know the difference between VoIP and VoLTE, let’s first examine the older of the two technologies.

What is VoIP?

Unlike analog telephones that use phone cables, VoIP uses the internet to transmit voice calls. VoIP calls can be made using laptops, desktop computers, smartphones, tablets, and even old handsets fitted with appropriate converters.

VoIP also supports a range of call features such as voice messaging, call forwarding, SMS text messaging, fax transmission, voicemail, and a host of other services. For businesses, VoIP is a convenient one-stop solution for all their communication needs that will not cost them an arm and a leg.

However, VoIP was introduced at a time when the world was still using 2G and 3G networks for mobile devices. The years since then saw major improvements in network connectivity. The arrival of 4G or Long-Term Evolution (LTE) meant faster and better connectivity.

What is VoLTE?

Unlike VoIP, VoLTE uses 4G LTE network to transmit voice calls. And there’s a difference to how VoLTE transmits voice calls. To illustrate, here’s a very simplified analogy:

VoIP is a steam train data carrier chugging along on a steel-and-wood railway that’s your 2G/3G internet connection. The train is loaded with various data: voice, email and text, photo, video, music, and many more.

VoLTE is a Japanese Maglev bullet train data carrier that uses magnetic forces to levitate (thus “maglev”) the train a few inches off the electromagnetic track that’s your 4G internet connection. With zero friction, the train moves at astonishing speeds. What’s more, VoLTE does not pack all data into one train. Instead, each kind of data has a dedicated train all to itself — voice calls on one train, email on another, video packets on another, and so forth. This means faster transmission and better quality voice calls and video chats.

However, don’t think that VoLTE is merely a pumped-up version of VoIP. Instead, think of VoLTE as building on the gains of VoIP technology.

What is the difference between VoIP and VoLTE?

VoLTE is a recent standard for wireless, high-speed communication; in fact, as of this writing, VoLTE is available for mobile devices only. The following enumerates how VoLTE is different from VoIP, and why it’s an improvement over the latter.

#1 VoLTE uses a different network than VoIP

VoIP uses a web-based network such as 3G or Wi-Fi to transmit voice data. On the other hand, VoLTE uses 4G LTE network to transmit voice data. 4G LTE has a broader bandwidth and faster speeds, which means...

#2 VoLTE offers better quality of voice calls

VoLTE first gained prominence because of its superior voice calls. Its high-definition (HD) audio quality is excellent, with lags, drops, jitters and disturbances mostly eliminated. However, there is a catch: caller and receiver must both be using VoLTE phones and transmitting in an area with 4G LTE to experience HD calls.

#3 VoLTE allows simultaneous voice calls and data usage

In the case of some smartphones, it’s not possible to make a call while browsing the web. You need to drop one in order to perform the other. With VoLTE, you can talk and run data apps concurrently.

#4 VoLTE prioritizes voice calls

Both VoIP and VoLTE send voice data packets over the internet along with other data usage transmissions. But while VoIP sends packets on a first come, first served basis, VoLTE prioritizes voice data.

#5 VoLTE eliminates per-minute billing of voice calls

Voice calls used to be charged per minute, but with VoLTE, voice calls are the same as any data transmission. Plus, because it’s difficult to figure out how much data you use for a voice call than it is to count the number of minutes in a call, then the days of voice-minutes billings are numbered.

#6 VoLTE allows for longer battery life, more efficient consumption

With VoLTE, phones need not switch between 2G, 3G, and 4G networks during calls. This extends the battery life, so users need not recharge often.

#7 VoLTE currently has limited support

For now, not all smartphone brands and models support VoLTE technology. And there are still places in the United States where LTE is unavailable. But experts believe that this will rapidly change soon.

Want to learn more about VoLTE and how it can boost your business’s productivity? Call our IT experts today.

Source: https://www.itstelecom.com/2020/06/01/volte-what-is-it-and-how-different-is-it-from-voip/

Publish Date: June 1, 2020


2022 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Aculab

VoiSentry
VoiSentry is a voice biometric engine for speaker verification / identification. It is delivered as a virtual instance to be controlled by an application via APIs and can be deployed in whatever is the most appropriate environment i.e. public cloud, private cloud or on-premise. It is generally deployed as a white-label or OEM product, whereby Aculab’s partner integrates it into their own solution/platform and offers it as an integral part of their service. Unless they go public with it, none of their clients would even know that it was Aculab’s VoiSentry engine under the hood. As with any biometric speaker verification system, VoiSentry is language and dialect independent.

3.) Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

4.) 
Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.

5.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

6.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.

7.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.

8.) 
Medallia

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership

9.) 
Nemesysco

InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.

Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.

10.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 



View more from Integrated Telemanagement Services

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