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VoIP theft of service: What you need to know - Integrated Telemanagement Services - ContactCenterWorld.com Blog

VoIP theft of service: What you need to know

Theft of service is the most common type of fraud that impacts Voice over Internet Protocol (VoIP) phone systems. Let’s take a closer look at how it affects VoIP networks and how your organization can prevent or minimize the risk of this type of fraud.

What is theft of service?

VoIP theft of service is the most common type of VoIP fraud. At its most basic level, it involves the theft of your organization’s VoIP account credentials, including usernames and passwords, either by eavesdropping or by introducing malware into your system. Once cybercriminals gain access to your account, they can freely make phone calls or change your call plans, running up your VoIP bill.

In addition, cybercriminals may use the stolen data to carry out other fraudulent activities. They can also use theft of service to flood your VoIP network with promotional calls similar to junk email via an attack called spam over internet telephony, or SPIT. Once they infiltrate your communications network, they might broadcast unsolicited messages or advertisements over your VoIP system. This keeps users from making or receiving calls, which can have a significant impact on your business’s operations.

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How can you avoid theft of service?

Preventing VoIP theft of service simply requires using a little common sense and implementing some technical preventive measures.

  1. Make your passwords as secure as possible. Passwords must be 8–12 characters long, consisting of a combination of upper- and lowercase letters, numbers, and symbols. For added security, use passphrases, which are sentence-like strings of words. They’re usually longer than passwords, easier to remember, and more difficult to crack.
  2. Install firmware patches for your VoIP phones and infrastructure regularly, and keep your antivirus software up to date.
  3. Use fraudulent call routing detection and encryption software.
  4. Set up an enterprise-grade virtual private network (VPN) for employees working from home. A VPN encrypts incoming and outgoing traffic without compromising call quality.
  5. Review your organization’s call logs for any unusual trends or behavior, such as higher-than-usual call volumes or calls made during off-hours.

VoIP is an essential business communication tool, so it makes sense to understand what theft of service is to avoid its impacts on your company’s operations. For more information and useful tips on how to keep your VoIP system secure, drop us a line today.

Source: https://www.itstelecom.com/2021/01/06/voip-theft-of-service-what-you-need-to-know/

Publish Date: January 6, 2021 5:00 AM


2021 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.

4.) 
DiRAD Technologies

AI Powered Contact Center Provider, AI Chat & Voicebot, Enterprise Telephony
Take advantage of the latest customer service innovations with Contact Center, Virtual Assistant, and Interactive Voice solutions for accessible, 24×7 services across multiple channels.

5.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.

6.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions

7.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)

8.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

9.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.

10.) 
The Phone Number Testing Company

Phone Number Testing and Validation
Bulk testing and validation of UK Landline and mobile numbers, with a growing list of other coutries where we can test.

If you own a large customer or business prospect sales database, our service helps you to quickly and accurately cleanse all the dead records, by identifying all the dead phone numbers.

We offer a free no obligation test trial
 



View more from Integrated Telemanagement Services

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