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What’s your Sales Style? - Intelliverse - ContactCenterWorld.com Blog

What’s your Sales Style?


Ask someone to define their style, and they’ll probably start listing off adjectives that relate to the clothes they wear, the music they like, the activities they enjoy and the type of car they drive.

For sales professionals, though, style can extend into the way they do business. Knowing what kind of sales style you follow can provide insight into your strengths, where you might need to improve, and how to grow and adapt by using other styles outside your wheelhouse.

Here are some of the most common selling styles — where do you fit in?

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Hardline Seller

You’re an aggressive salesperson whose only concern is the bottom line. Hard and fast is the name of the game, and you aim to close a sale with a single call. These sales reps are usually more prone to being lone wolves than part of a pack, and can become easily discouraged or give up completely if a prospect doesn’t move forward immediately.

Areas of growth include recognizing that sales is often a process, not just a phone call!

The “What do you need?” Seller

This quick-thinking sales professional focuses his or her efforts on adapting to meet a prospect’s needs. They ask lots of questions, with the goal of figuring out their customer’s core need, and then think fast on their feet to propose a solution.

Areas of growth include recognizing that sometimes, sales is about creating a need instead of just fulfilling an existing one.

The Product Evangelist

It doesn’t matter if the product is great or not — the product evangelist seller will be able to convince you it is. If you’re a product evangelist, you focus most of your efforts on touting the benefits of your product. Lots of demos are on your schedule, and you’ll use any product update as a reason to reach out to a lead.

Areas of growth? Realize that sometimes, it’s not about the product — it’s about the person.

The Competitor

They know every single comparable product on the market, and call tell you exactly why their product is better. The competition-focused seller is a professional who always aims to be one step ahead. They’ll never take no for an answer, and will work extra hours to ensure the sale gets made.

As with any hyper-focused individual, the competition-oriented sales professional sometimes needs to slow down and realize there’s more to life – and to selling – than always being the best.

The Matchmaker

This is the most common style. Matchmakers are focused on building relationships, and as such, are often the most adaptable sales professionals out there. They flex to fit the client their dealing with, and are usually the most outgoing, good-natured person on your team.

Where they can improve is by adding a dash of high-intensity effort where it’s needed, and better recognizing when it’s time to wait versus when it’s time to strike while the iron’s hot.

Whether you’re a cool-headed relationship-builder, a fast-moving aggressive seller or the biggest product ambassador ever, we can all learn from each other’s unique styles to grow into better, more adaptable professionals!

Source: http://www.intelliverse.com/blog/2016/09/20/whats-sales-style/

Publish Date: September 20, 2016 5:00 AM


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I work with contact centers to position their companies to take advantage of opportunities that exist for them. We also work with their existing sales team to improve their communication and hunting skills. 'Growth' is our greatest ability.

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PT VADS Indonesia provides consultancies with trainers, modules, a development programs for individuals and/or teams. Types of consultancies provided by PT VADS: Knowledge Process, Transformation Consultancy, Customer Services, Contact Center, Leadership, Interpersonal Development, Motivation, Training for Trainers and Digital Marketing.

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In today’s competitive business environment, contact center and marketing professionals are constantly challenged to manage a growing business, achieve superior performance levels and at times are asked to support services and products that are becoming more complex.

Faced with this reality, the consulting disciplines that SCC Services Group focuses on are operations management and service delivery excellence in the customer service, contact center and brand marketing arenas.

Our consulting practice puts emphasis on:

- Contact Center Operational Assessments
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Established in 2003, The Taylor Reach Group is an award winning, call, contact centre and customer experience consulting and advisory firm. The company is based in Toronto and has offices in New York, Atlanta, Washington, Ottawa, London, Bangalore, Hong Kong and Beijing. We are vendor agnostic and do not partner with technology or outsource agencies. The only one who pays us are our clients. Each of our consultants possess a minimum of 20 years of ‘hands-on’ call/contact center operational management experience. We do not sell the pyramid, the seasoned experts you deal with through the sales process are the same people who will complete your project.
Taylor Reach has worked with contact cen...
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17.) 
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Services Triad is a consulting firm with experience in the field of customer relations. He will celebrate his 25th professional anniversary in 2021. His facilitation skills and creativity allow him to work on many transformations related to the operational management challenges of customer contact centers.
With the support of his consulting team, he collaborates to many projects in Canada and abroad for public and private sector organizations. More than 275 consulting assignments and 150 benchmarking studies are part of his curriculum.
 



View more from Intelliverse

Recent Blog Posts:
What’s your Sales Style?September 20, 2016 5:00 AM
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