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What’s your Sales Style? - Intelliverse - ContactCenterWorld.com Blog

What’s your Sales Style?


Ask someone to define their style, and they’ll probably start listing off adjectives that relate to the clothes they wear, the music they like, the activities they enjoy and the type of car they drive.

For sales professionals, though, style can extend into the way they do business. Knowing what kind of sales style you follow can provide insight into your strengths, where you might need to improve, and how to grow and adapt by using other styles outside your wheelhouse.

Here are some of the most common selling styles — where do you fit in?

Hardline Seller

You’re an aggressive salesperson whose only concern is the bottom line. Hard and fast is the name of the game, and you aim to close a sale with a single call. These sales reps are usually more prone to being lone wolves than part of a pack, and can become easily discouraged or give up completely if a prospect doesn’t move forward immediately.

Areas of growth include recognizing that sales is often a process, not just a phone call!

The “What do you need?” Seller

This quick-thinking sales professional focuses his or her efforts on adapting to meet a prospect’s needs. They ask lots of questions, with the goal of figuring out their customer’s core need, and then think fast on their feet to propose a solution.

Areas of growth include recognizing that sometimes, sales is about creating a need instead of just fulfilling an existing one.

The Product Evangelist

It doesn’t matter if the product is great or not — the product evangelist seller will be able to convince you it is. If you’re a product evangelist, you focus most of your efforts on touting the benefits of your product. Lots of demos are on your schedule, and you’ll use any product update as a reason to reach out to a lead.

Areas of growth? Realize that sometimes, it’s not about the product — it’s about the person.

The Competitor

They know every single comparable product on the market, and call tell you exactly why their product is better. The competition-focused seller is a professional who always aims to be one step ahead. They’ll never take no for an answer, and will work extra hours to ensure the sale gets made.

As with any hyper-focused individual, the competition-oriented sales professional sometimes needs to slow down and realize there’s more to life – and to selling – than always being the best.

The Matchmaker

This is the most common style. Matchmakers are focused on building relationships, and as such, are often the most adaptable sales professionals out there. They flex to fit the client their dealing with, and are usually the most outgoing, good-natured person on your team.

Where they can improve is by adding a dash of high-intensity effort where it’s needed, and better recognizing when it’s time to wait versus when it’s time to strike while the iron’s hot.

Whether you’re a cool-headed relationship-builder, a fast-moving aggressive seller or the biggest product ambassador ever, we can all learn from each other’s unique styles to grow into better, more adaptable professionals!

Source: http://www.intelliverse.com/blog/2016/09/20/whats-sales-style/

Publish Date: September 20, 2016 5:00 AM


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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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ContactPro empowers agents to efficiently serve customers in today's demanding world of Omni-Channel communication. The state-of-the-art technology solution helps contact centers to leverage their existing Avaya infrastructure while decreasing contact center costs and increasing customer satisfaction.

With a strong focus on Omni-Channel functionality ContactPro defines a new method for integrated traditional voice contacts, emails, fax and documents with modern web and smartphone communication for any WebRTC, chat, assistant browsing and file sharing, online presence, SMS/IM (text) and social media activities. Additionally, the web supervisor functions provide simple reporting and full me...
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Comm100 Network Corporation

Comm100
The Comm100 omnichannel customer experience platform powers real-time interactions via web, mobile, and messaging. We make it easy for organizations to answer questions, solve problems, and keep customers happy.

From front-line marketing and sales to ongoing service and support, Comm100 enables great digital experiences that drive revenue without increasing costs.
PH: 1-877-­305-0464

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ComSys S.A.

CFront for Digital Communication Channels
CFront by Comsys is a state-of-the-art application that enriches contact centers with digital communication and collaboration capabilities. CFront is natively compatible with Aspect Unified IP and Cisco Unified Contact Center (UCCE/UCCX) platforms and connects them with all the major communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspe...
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PH: +302109241486

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CTCOMM

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Eckoh

Eckoh Experience Portal
Cloud-based portal that delivers Eckoh's complete Secure Payment and Customer Engagement solutions. Simply take the solutions you need today and add additional ones as you need them. All from one supplier.
PH: 01442 458300

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eGain Corporation

eGain
eGain omnichannel customer engagement solutions power digital transformation for leading brands.

Guided by AI, knowledge, and connected analytics, eGain’s customer engagement suite enables excellence in digital-first, omnichannel customer engagement across digital self-service, including virtual assistance, messaging, chat, social, and email, seamlessly integrated with voice.

Based on a unified platform, the solution is trusted by blue-chip brands for customer engagement at scale that is effective, efficient, and consistent, while being compliant with best practices and industry regulations.

9.) 
Hodusoft Pvt. Ltd.

Omnichannel Contact Center Software
"HoduCC" is a comprehensive and consolidated contact center software. It guarantees to provide the best call center software that suits best for all types of call centers. Being one of the top Voice over Internet Protocol (VoIP) solutions providers across the globe, HoduSoft ensures that this contact center software offers intelligence, security, and advanced features.

HoduCC has been designed in a way to make sure that user loyalty is built and the customers’ expectations are accomplished. Doesn’t matter what your business size is, HoduCC is most affordable Contact Center Software for small businesses as well.

HoduCC allows customer support teams to provide personal, productive phone...
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PH: +918866728362

10.) 
Lieber & Associates

Omichannel Migration Consulting Services
Lieber & Associates provides technology, management, and operations consulting services to transform departments into omnichannel contact centers. After assessing current operations, the firm delivers a roadmap for testing and implementing technology, metrics, training, and any staffing required to meet omnichannel goals. The firm also advises on programs to migrate customers to the new channels.
PH: +1-773-325-0608

11.) 
Noble Systems

Noble Contact Center
Truly unified omnichannel operations. Your customers have growing expectations about how and when they want to interact with you. The noble contact centre suite helps you seamlessly communicate with your customers, no matter which channel(s) they prefer. Noble helps you optimise agent activity and improve the efficiency of customer interactions with our unified omnichannel solutions. Seamlessly manage communications over a variety of voice and non-voice channels including voice, email, sms text, web chat and social media. Simultaneously manage inbound and outbound communications without having to log in and out of programs. And combine all channels on a single platform to improve contact centre efficiency and profitability.
PH: +61 (0) 3.9008.1700

12.) 
Orbita

OrbitaENGAGE
70,000 health-related searches are made on Google every minute. The digital front door as a channel is more important than ever for helping consumers access care. OrbitaENGAGE, leverages powerful conversational tools such as chatbots, voice search, and voice SEO, which guide consumers as they search for and navigate care. Capabilities focus on call deflection and include: Find a doctor or location , Appointment scheduling , Healthcare FAQs, Virtual triage 
Virtual visits (via telehealth integration,)  andV oice Search and Voice SEO ,
PH: 617-804-5550
 



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