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Intercon Messaging - Blog

The Value of Hiring an Emergency Response Answering Service and How It Can Help You

We all know that emergencies come in different forms depending on the type of business or industry. However, when these urgent situations occur, your phone must be answered quickly, with all information gathered accurately, so the correct on-call person or manager receives an immediate dispatch call or notification.

Having an emergency response answering service will ensure that the right person in your organization receives a notification whenever an urgent call like this comes in. Below, we are talking about this topic in detail.

How an Emergency Response and Dispatching Answering Service Works

An emergency response and dispatch service can be designed with customized call scripts and notification procedures for clients who require urgent dispatching services. This is to ensure that the call or notification that comes in aligns with your critical response protocol.

When your company handles emergencies (in whatever form they come), after-hours call answering is a must-have. Offering such availability can be mission-critical and potentially save lives.

With an after-hours emergency response dispatch service, you can also get call-screening and basic messaging to determine which calls can wait for you to return to the office. Having an emergency response answering service will prioritize the important (in this case, urgent) calls over non-emergency ones, which will improve your overall operational efficiency.

Urgent Call Handling Needs Responsive Customer Service

When callers are experiencing an emergency, they require immediate assistance and need a calm voice on the other end. Without an emergency response service to answer these types of calls, you are at risk for increased liability.

Partner with an experienced emergency response dispatching service to gain confidence that your urgent calls are answered quickly and dispatched accurately.

Many people here in Canada work in high-risk industries, such as oil and gas. An urgent call can come in at any time and require emergency communication to your team for immediate response. On a side note, it will be essential to hire an experienced emergency response dispatch answering service that can also determine if calls are actual emergencies or not since some calls won't require an urgent response.

There is a wide range of details that can go into an emergency response line. It can be customized to fit the needs of any organization, including emergency response teams, field service contractors, transportation companies, and even tech support teams.

Creating a custom dispatch service that aligns with your capabilities after regular business hours can give you a significant competitive advantage.

Get Your FREE Quote for Emergency Response Dispatch Answering Services Today!

At Intercon Messaging, we pride ourselves on accuracy and professionalism. We have been helping businesses with our award-winning, 24-hour live answering and emergency response dispatching services for decades and are ready to do the same for you.


Publish Date: August 10, 2020

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