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Telephone Answering Tip: Smile - Intercon Messaging - ContactCenterWorld.com Blog

Telephone Answering Tip: Smile

Smile And Pass It On

If you smile while talking on the phone, and no one is around to see it, does it make a sound?
It might sound cliche, but it does! Smiling while talking on the phone might not be seen, but it is definitely heard.  

When you smile it helps to project an enthusiastic, natural and attentive tone, allowing callers to feel more comfortable during your conversations.

Stay tuned for more telephone answering tips from Intercon Messaging!

Source: http://www.interconmessaging.com/blog/2016/02/08/customer-service-tip-be-empathetic

Publish Date: February 8, 2016 5:00 AM


2020 Buyers Guide Workforce Management

 
1.) 
Lieber & Associates

Technology Consulting Services
Lieber & Associates provides consulting services to select, contract for, test, implement, and optimize workforce management systems. It's technology consultants have worked with all major systems and many smaller ones. Counsel is informed by several decades of WFM experience.
PH: +1-773-325-0608

2.) 
MFE International

Agyletime Cloud Workforce Management
Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic .
Its ease to Use , easier onboarding, forecasting and better scheduling.
You can integrate to CRMs such as SFDC, Zendesk, ServiceNow and others and to telephony systems such as AVAYA, CISCO, Genesys and other cloud telephony systems ; to independent Chat systems to aggregate data for WFM omnichannel forecasting, scheduling, optimisation and reporting.
PH: 96386615

3.) 
Noble Systems

Noble ShiftTrack WFM
Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.
PH: +61 (0) 3.9008.1700

4.) 
Phonestat

Phonestat
Track staff performance, capture meaningful feedback and deliver quality customer experiences using Phonestat. Our cloud based solution allows you to create simple scorecards to provide instant feedback and training to your staff.

There are powerful integrations to source interactions from anywhere and an open API to allow you to build your own.

5.) 
QPC Ltd.

QPC WFM - Calabrio/Teleopti Specialism
QPC has a long and successful history of delivering tried and tested innovative workforce management systems, and the training and consultancy needed to ensure organisations can leverage the customer service and operational efficiency benefits workforce management principles and automated workforce management systems can deliver.
 



View more from Intercon Messaging

Recent Blog Posts:
How A Call Center Can Make You MoneyMarch 7, 2016 5:00 AM
Why I love attending the NAEO annual conferenceFebruary 23, 2016 5:00 AM
Phone Communication Tip: Closing Call EtiquetteFebruary 17, 2016 5:00 AM
Telephone Answering Tip: SmileFebruary 8, 2016 5:00 AM
Customer Service Tip: Be EmpatheticFebruary 3, 2016 5:00 AM
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