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Smart Solutions Resolve Call Center Operational Issues - Jacada - ContactCenterWorld.com Blog

Smart Solutions Resolve Call Center Operational Issues

All industries encounter operational obstacles; those with call centers come across an extra set of issues during day-to-day operations.

It can be difficult to maintain customer satisfaction without obstacles, so ensuring that your call center has the best, and most cutting-edge solutions is a necessity that not a single company can afford to go without.

Fortunately, there are several solutions that utilize forward thinking, cutting edge technology to ensure that companies can meet and exceed customer expectations. These “smart” solutions assure a positive customer experience and secure customer loyalty—not to mention cut down on operational costs and increase profits.

Some of the primary concerns regarding call center management are long hold times and an inability to provide one call resolution. While there may be several factors that cause these issues, the underlying factor that results in these issues is that call center agents have inferior navigation tools and a lack of intuitive applications at their disposal.

Get Smart

The best way to resolve customer service center operational issues is to apply the smartest solutions. Jacada, through its Intelligent Self-Service and Intelligent Agent Engagement, specializes in providing smart call center solutions to your operational problems.

Intelligent Self-Service

Intelligent Self-Service incorporates virtual customer assistants, smart digital routing, and contextual guidance to streamline the customer service journey so that it results in a successful outcome. Due to its digital framework, Intelligent Self-Service also saves your company money.

Intelligent Agent Engagement

Intelligent Agent Engagement improves live customer interaction. Intelligent Agent Engagement technology works with the call center agent, not instead of, providing the Customer Service Representative (CSR) with digital tools such as the Smart Agent Assistant and the Unified Agent Desktop. Humanity and technology unite for improved operational efficiency.

Intelligent Solutions for Today's Call Center

Whatever your call center's problems may be, there is no doubt that the only way to resolve them successfully is through an intelligent solution. Jacada can provide truly Intelligent Solutions because it uses only the most modern, up to date, and cutting edge AI, Natural Language Understanding (NLU), and robotic automation technologies available in all of its virtual and digital solutions.

Whatever your call center's intended focus may be—live interaction or automated assistance—Jacada's suite of intelligent solutions will have your call center running more efficiently and more economically. If you want to provide your customers with superior customer service—both live and automated—smart solutions are still the answer. Not only will Jacada's solutions result in happier customers, they will also produce more satisfied employees, creating pleasant synergy felt throughout the entire department.

Source: http://www.jacada.com/blog/smart-solutions-resolve-call-center-operational-issues

Publish Date: May 21, 2019


2024 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
Pointel

CCaaSSync – Contact Center Disaster Recovery Solution
CCaaSSync is a comprehensive solution to help businesses prepare for unforeseen disasters that may impact their Genesys cloud contact center infrastructure. Our disaster recovery solution ensures that your business remains operational and continues to provide seamless customer service even in the event of catastrophic failure of your primary infrastructure.

Our disaster recovery solution is a cloud-based service that allows you to synchronize your primary Genesys cloud contact center infrastructure with your disaster recovery Genesys cloud contact center infrastructure, allowing you to quickly and easily switch over to the backup infrastructure in the event of a disaster. This ensures tha...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
 



View more from Jacada

Recent Blog Posts:
5 Ways Intelligent Automation optimizes customer AND agent experienceOctober 18, 2019
What's a Multimodal Customer Experience?October 15, 2019
Why Isn't Natural Language Understanding...Natural?August 29, 2019
Interactive Video: The Rise of RPA Bots in Customer ServiceAugust 28, 2019
Your Front is different than your BackJune 6, 2019
Obstacles Contact Center Agents Come Across During InteractionsMay 23, 2019
Smart Solutions Resolve Call Center Operational IssuesMay 21, 2019
Companies Push for Digital to Enhance Customer JourneyMay 16, 2019
Companies Use AI to Enhance Customer Service ExperienceMay 14, 2019

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