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Recently, Head of Automation Scott Merritt sat down with the TechTalk team and discussed the ways in which organizations seek to benefit from customer service automation. Most of us think of automation as the software that enables us to request an Uber on our mobile devices or get directions to a new restaurant from Siri or Alexa. Companies, on the other hand, need to look behind the curtain to find out what it really takes to make that customer service magic happen. We invite you to watch the interactive video (and enjoy the references we make along the way).
Some of the questions we'll discuss in the video:
Publish Date: August 28, 2019
Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.
A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.
CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.
ChatGuard makes payments in Chat PCI DSS compliant and...
Award-winning PCI compliance phone and multi-channel payment application.
PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
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|Why Isn't Natural Language Understanding...Natural?||August 29, 2019|
|Interactive Video: The Rise of RPA Bots in Customer Service||August 28, 2019|
|Your Front is different than your Back||June 6, 2019|
|Obstacles Contact Center Agents Come Across During Interactions||May 23, 2019|
|Smart Solutions Resolve Call Center Operational Issues||May 21, 2019|
|Companies Push for Digital to Enhance Customer Journey||May 16, 2019|
|Companies Use AI to Enhance Customer Service Experience||May 14, 2019|
|Has Intelligent Assistance entered the trough of disillusionment||April 11, 2018|
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