Interactive Video: The Rise of RPA Bots in Customer Service

Recently, Head of Automation Scott Merritt sat down with the TechTalk team and discussed the ways in which organizations seek to benefit from customer service automation. Most of us think of automation as the software that enables us to request an Uber on our mobile devices or get directions to a new restaurant from Siri or Alexa. Companies, on the other hand, need to look behind the curtain to find out what it really takes to make that customer service magic happen. We invite you to watch the interactive video (and enjoy the references we make along the way).

Some of the questions we'll discuss in the video:

• What are some examples where Customer Service Robotic Process Automation (RPA) can be used?
• What factors are driving this push for automation in the contact center?
• How does technology debt keep you from creating seamless customer experiences?
• How does RPA impact digital self-service?

Source: http://www.jacada.com/blog/interactive-video-rpa-with-the-customer-in-mind

All Suppliers

Get Listed

	PREMIUMCTI Software (VIEW OUR PAGE) CTI Software is the creator of custom application called Davos, which complements the telephone client solutions with intelligent features such as automated call attendant, call recording and archivin... (view more)
	PREMIUMHigherGround, Inc. (VIEW OUR PAGE) HigherGround develops data collection, information storage, and interaction analytics solutions that easily transform data into actionable intelligence, enabling operational optimization, enhanced per... (view more)
	PREMIUMAvizent Ltd (VIEW OUR PAGE) Advanced AI technology and Natural Language Processing delivered to clients in the Cloud that harnesses both voice and digital conversations. The focus is on building an environment where intelligent ... (view more)

Get Listed

View more from Jacada

Recent Blog Posts:

What's a Multimodal Customer Experience?	October 15, 2019 5:00 AM
Why Isn't Natural Language Understanding...Natural?	August 29, 2019 5:00 AM
Interactive Video: The Rise of RPA Bots in Customer Service	August 28, 2019 5:00 AM
Your Front is different than your Back	June 6, 2019 5:00 AM
Obstacles Contact Center Agents Come Across During Interactions	May 23, 2019 5:00 AM
Smart Solutions Resolve Call Center Operational Issues	May 21, 2019 5:00 AM
Companies Push for Digital to Enhance Customer Journey	May 16, 2019 5:00 AM
Companies Use AI to Enhance Customer Service Experience	May 14, 2019 5:00 AM
Has Intelligent Assistance entered the trough of disillusionment	April 11, 2018 5:00 AM
Top 5 Automation trends in the Contact Center	March 21, 2018 5:00 AM