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Establishing a successful employee referral program - Kelly Outsourcing & Consulting Group - ContactCenterWorld.com Blog

Establishing a successful employee referral program

In his recent guest blog titled “Make every employee a talent scout to attract top talent,” Dr. Sullivan discussed the intense competition for talent in the high tech industry. As he so correctly points out, because the high tech industry is innovative by nature, it also often leads when it comes to cutting-edge talent management practices. One of these innovative practices involves creating employee referral programs that are nimble and attractive enough to keep employees motivated to drive referrals to their employers.

According to Dr. Sullivan, the leading high tech firms now get nearly half of all their new recruits from employee referrals. His recommendations for creating a successful employee program are as follows:

  • Make it easy for employees to make referrals by providing them with the tools to do so.
  • Ask only for referrals that will make the team stronger. 
  • Include alumni, retirees, contractors, and family members in the referral program in order to reach a bigger talent pool.
  • When recruiting an in-demand candidate, enlist the assistance of an employee who is most likely to know or be able to connect with him or her.
  • Offer significant referral bonuses.

While these tips will undoubtedly contribute to the effectiveness of a referral program, there are a number of factors we’d like to add to Dr. Sullivan’s article that can make your referral program more successful.

First, you should continuously monitor your referral program to assess how successful it is; what your ROI is; and what aspects need to be adjusted in order to amp up its efficacy. This monitoring should be done by one centralized team instead of expecting managers from various departments to keep track.

Second, it’s important to ensure your current employees are engaged. The reason for this is simple. Your employees are your company’s ambassadors, so you want them to be able to speak truthfully about all of the benefits of working for you. Especially with tech talent being in high demand, the risk of unengaged employees jumping ship is ever-present—and that’s hardly an incentive for top talent to accept a position with you.

Third, you need to know what top tech talent wants—and then tailor your offers accordingly. It’s important to realize that each candidate has his or her own preferences, so you need to create a flexible framework that has room for everything from career guidance and training opportunities to flex work and on-site wellness programs.

Of course, these three tasks each require a considerable amount of time and know-how that you might not have in-house. That’s where outsourcing the management of your employee referral program to an experienced workforce solutions company can mean the difference between success and failure.

A successful employee referral program requires ongoing monitoring to ensure you’re creating an engaging, attractive environment. Utilizing the expertise of a workforce company can offer an effective solution that unburdens your HR department while providing you with the specialized tools and resources you need.

Source 


The Best Practices In Attraction And Retention For High Tech Firms

Article: Make every employee a talent scout to attract top talent!

Source: http://www.kellyocg.com/Blogs/Establishing_a_successful_employee_referral_program/

Publish Date: August 5, 2016 5:00 AM


2020 Buyers Guide Consultancies

 
1.) 
Call Center Masters

Giving consulting services to call centers

2.) 
CC-CMM Certification Institute

CC-CMM Certification

3.) 
COPC

Service Journey Thinking
Service Journey Thinking is a comprehensive approach for improving the experience customers have along the service journey. It considers the service journey not only from the customer’s perspective, but it also examines the components that support the experience, including people, technology, processes and policies. By applying Service Journey Thinking, COPC Inc. helps brands promote greater efficiency, improved performance and reduced cost within their operations. For customers, this means reduced effort, improved satisfaction and enhanced loyalty.
PH: 1.407.304.9032

4.) 
CTCOMM

Genesys PureConnect
Call Centers, Contact Centers and Cloud Solutions Consultancies

5.) 
Customer Support Asia

Offshoring
Customer Support Asia assures the success of service offshoring initiatives in the Philippines. Our consultancy serves both:
- clients that have service partners in the Philippines, and need to implement a major service initiative (performance/CX improvement, service change, site expansion, etc); and
- clients that desire to outsource services to the Philippines for the first time, and need expert help to qualify an an "ideal fit" partner, and manage an end-to-end service transition

We support both contact center services and "back office" BPO projects, limiting our practice to sites in the Philippines
PH: +1 919 446 5114

6.) 
CX Central

Contact Centre Specialist Consulting
CX Consult provides specialist contact centre consulting with decades of experience across Australia and Asia/Pacific lead by industry expert Justin Tippett. Services include health checks, optimisation, outsourcing (local and offshore), technology upgrades, strategy and more.

Whether you have a 5 seat contact centre or a large multi-site operation we'll provide you with expert advice to ensure you can achieve your business objectives.
PH: +61 3 9008 7287

7.) 
ERIC YOUNG ASSOCIATES (Tele-Centre Assist Inc.)

Contact Center Consulting & Profit Improvement (Lean Six Sigma), Inside Sales, Efficiencies, Call Center Audit, Technology & vendor selection, Telephony, Recruiting, Training, Performance Management, Customer Journey Mapping, Software (CRM) Implementations
PH: (416) 498-9440

8.) 
Lieber & Associates

Contact Center Consulting
Lieber & Associates assists organizations with contact center issues.This includes management, processes, training, and technology. The firm's assessments evaluate and make recommendations for 15 call center areas ranging from call seasonalities to staffing to better use of the telephone systems. Contact center technology services range from new technology selection and implementation to problem-solving and optimization to technical trouble-shooting. Senior consultants have more than 20 years of experience each and are leaders in their discipline. Clients span most business sectors.
PH: +1-773-325-0608

9.) 
Mpathy Plus

Mpathy Plus transform service, improve performance and provide operational support. We work in all areas of customer service and contact centres from initial strategy, feasibility studies, business cases, project management through to operational reviews, resource planning etc. We are independent and have vast experience of implementing, managing and changing contact centres and the customer experience.
PH: 08450 569800

10.) 
Outsourcing Solutions Europe

Outsourcing Solutions Europe is an advisory firm that helps companies to find the right contact center/BPO partner to serve European customers

11.) 
Pelorus Associates

Marketing Communications
Pelorus Associates is a market research and marketing communications company that assists developers of contact center solutions by providing in-depth market research and by authoring white papers, e-books, and blog posts.
PH: 434-589-2131

12.) 
proceo.consulting

We can help You boost Your business results by:

- Building or developing high performing multi-channel customer care operations

- Improving metrics like Customer Satisfaction, Net Promoter Score (NPS), Customer Effort Score (CES), First Contact Resolution (FCR), Customer Retention rate, Inbound conversions

- Developing Your teams' skills to excel front and back-office operations and Customer relations

- Preparing and executing efficient Voice of the Customer and Customer Advocacy approach

- We will help You manage challenges and risks when changes affect people, operations and technology.

13.) 
Vads

PT VADS Indonesia provides consultancies with trainers, modules, a development programs for individuals and/or teams. Types of consultancies provided by PT VADS: Knowledge Process, Transformation Consultancy, Customer Services, Contact Center, Leadership, Interpersonal Development, Motivation, Training for Trainers and Digital Marketing.
PH: 0217991445

14.) 
SCC Services Group

Contact Center Operations Performance Management
In today’s competitive business environment, contact center and marketing professionals are constantly challenged to manage a growing business, achieve superior performance levels and at times are asked to support services and products that are becoming more complex.

Faced with this reality, the consulting disciplines that SCC Services Group focuses on are operations management and service delivery excellence in the customer service, contact center and brand marketing arenas.

Our consulting practice puts emphasis on:

- Contact Center Operational Assessments
- Human Capital Management
- Organizational Structure
- Brand Marketing
- Strategic Planning
- Sales and Customer Care Tra...
(read more)
PH: 954-444-3668

15.) 
The Taylor Reach Group

Established in 2003, The Taylor Reach Group is an award winning, call, contact centre and customer experience consulting and advisory firm. The company is based in Toronto and has offices in New York, Atlanta, Washington, Ottawa, London, Bangalore, Hong Kong and Beijing. We are vendor agnostic and do not partner with technology or outsource agencies. The only one who pays us are our clients. Each of our consultants possess a minimum of 20 years of ‘hands-on’ call/contact center operational management experience. We do not sell the pyramid, the seasoned experts you deal with through the sales process are the same people who will complete your project.
Taylor Reach has worked with contact cen...
(read more)
PH: 8663343739

16.) 
Triad Services

Services Triad is a consulting firm with experience in the field of customer relations. He will celebrate his 25th professional anniversary in 2021. His facilitation skills and creativity allow him to work on many transformations related to the operational management challenges of customer contact centers.
With the support of his consulting team, he collaborates to many projects in Canada and abroad for public and private sector organizations. More than 275 consulting assignments and 150 benchmarking studies are part of his curriculum.
PH: 514-738-2197
 



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