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The top four essential administrative recruiting actions - Kelly Outsourcing & Consulting Group - ContactCenterWorld.com Blog

The top four essential administrative recruiting actions

Building a successful talent recruitment strategy isn’t just about identifying, attracting, and recruiting prospects. It’s also about managing and administering the recruiting function itself. What follows are the top four essential administrative recruiting actions:

  1. Utilize data-driven decision-making. Thanks to the plethora of data that’s available to companies nowadays, decisions that are based on “gut feeling” are a thing of the past. Instead, decisions pertaining to recruitment should be based on data that’s won by frequent testing, as well as the recording of results and measuring of progress. In all of this, the quality of hire is the most important metric, because when you can calculate the performance of new hires, you can take action to improve. Using data from the quality of hire, you can identify the best talent sources, the most accurate assessment methods, and the most effective sales pitches, as well other essential factors in the recruitment process. In order to pinpoint both problems and best practices, metrics must continuously be applied to the entire recruitment process. In addition, data analytics should be used both in real-time and in a predictive manner to monitor conditions such as upcoming talent shortages and opportunities for “right time recruiting.”
  2. Use prioritization to focus. Not all jobs and talent have the same business impact for an organization. For example, innovators can be expected to be 10 times more productive than an average hire. That’s why hiring managers and recruiters must work with company management to determine which jobs and recruiting targets are most important to a company in terms of dollar value and competitive position. Then they must prioritize their efforts and allocate their resources, including their top recruiters, accordingly.
  3. Meet or exceed candidates’ expectations. From delays and unmet commitments to unprofessional or unknowledgeable recruiters, for many top candidates, the hiring process itself has become a source of frustration. And when the recruitment process isn’t conducted appropriately, it becomes a deal breaker. Consider the fact that top candidates are in high demand and usually have multiple offers of employment. If you want them, you need to give them the “white glove” treatment—in other words, you need to make them feel valued and wanted from the first moment of contact to the signing of the contract and beyond.
  4. Make recruitment an essential business operation. An outstanding recruitment strategy costs resources: people, money, and time. Of course, recruitment has to compete with other business functions for these resources. In order to get the budget you need, you need to make a strong business case to your CFO. The best way to do this is to convert the recruiting department’s output into its dollar impact on the company’s bottom line. This dollar impact should include the costs involved with prolonged position vacancies; the costs of weak or bad hires; and the yields of hiring top talent in terms of increased revenue and enhanced intellectual capital.

With these four administrative actions firmly in place, the chances of your recruitment strategy being successful are greatly enhanced.

Source 


White paper: The Best Practices In Attraction And Retention For High Tech Firms

Source: http://www.kellyocg.com/Blogs/The_top_four_essential_administrative_recruiting_actions/

Publish Date: August 29, 2016 5:00 AM


2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)
PH: (+61) 406 501 368

4.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

5.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

6.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 



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Recruiting the right contact center talent to build brand loyaltyApril 18, 2017 5:00 AM
Creating a custom talent cloud for requirement-specific hiringSeptember 13, 2016 5:00 AM
The top four essential administrative recruiting actionsAugust 29, 2016 5:00 AM
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