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Creating a custom talent cloud for requirement-specific hiring - Kelly Outsourcing & Consulting Group - ContactCenterWorld.com Blog

Creating a custom talent cloud for requirement-specific hiring

In recent years, the number of free agents in the workforce has hovered consistently around 30 percent. In the Asia-Pacific region, free agents currently comprise 34 percent of the total workforce; in the U.S., that number is 31 percent; and in Europe, it’s 27 percent.

Besides their sheer numbers, there are a couple of significant facts every high tech employer needs to know about the free agent workforce. First of all, according to the report “Shifting the talent equation: The world of online talent communities,” most free agents choose this work style voluntarily because it offers more freedom and flexibility, as well as autonomy over their careers. Second, when compared to the regular workforce, the free agency workforce has a higher proportion of skilled professional and technical workers with bachelor’s and master’s degrees. And notably, high tech is one of the verticals in which professionals—especially engineers—can thrive as contractors who work on project by project basis. 

An increasing number of high tech employers are aware they don’t need every team to consist of fulltime employees, since they can hire specialized talent when they need it. However, many still find it difficult to locate talent with the exact qualifications they need. Moreover, managing remote workers and the risks associated with hiring them can be challenging.

While online talent communities like Upwork and WorkMarket offer an easy, effective way to hire professionals on a temporary basis, they have a number of drawbacks. Most of their high tech professionals work in IT and software development, so employers looking for a different type of high tech talent will have to go elsewhere. Additionally, it requires a significant amount of time and attention to find a professional who can deliver precisely what a company needs, when it needs it.

That’s why Kelly® offers custom talent cloud solutions to companies that want to innovate and stay ahead of the curve. We build an on-demand workforce with the precise requirements a company needs. For example, if you need 50 field engineers to start in two weeks in central Utah, we locate and recruit engineers with the right qualifications and experience—and who are available at the right time in the specified location. Or if you’re an insurance company and you need a contact center to handle calls during hurricane season, we can deliver the IT talent you need to create a robust, high-capacity communication system, as well as the people you need to staff the phones.

We can combine custom cloud creation with a number of other BPO or RPO solutions, including KellyConnect: plus, we can ensure compliance in regard to legal requirements, OSHA, and other considerations.

The future of work isn’t about having all the talent you need in-house. Instead, it’s about using the most effective solution to ensure you have the ability to safely scale your workforce at the speed of business.

Source: http://www.kellyocg.com/Blogs/Creating_a_custom_talent_cloud_for_requirement-specific_hiring/

Publish Date: September 13, 2016 5:00 AM


2020 Buyers Guide Workforce Management

 
1.) 
Aspect Software

Aspect Workforce Management
Aspect Workforce Management is an award-winning, best-of-breed software solution for enterprise contact centers, designed to help managers accurately and easily forecast staffing requirements to ensure the right agents are available at the right times, across all customer-facing inbound, outbound, blended and back office resources. Taking into account factors such as skill levels, scheduling constraints, regulatory labor restrictions, demand and service level objectives, Aspect Workforce Management helps businesses achieve contact center SLAs at the lowest possible labor cost, while improving both agent engagement and the customer experience.

Agents can also manage their scheduling need...
(read more)
PH: 1-888-547-2481

2.) 
ethosIQ, LLC

BPO Optimizer
ethosIQ’s Business Process Outsourcer (BPO) Optimizer allows clients to manage their vendor contact center resources without requiring manual intervention through our manufacture-agnostic data collector processes. ethosIQ collects schedule and exception data, based on your desired parameters. Collection of data is transparent and doesn’t require intervention from either you or your vendor resource. You know your needs, and now you can manage those needs effectively, efficiently and effortlessly, using ethosIQ’s BPO Optimizer!
PH: 2816165711

3.) 
Lieber & Associates

Technology Consulting Services
Lieber & Associates provides consulting services to select, contract for, test, implement, and optimize workforce management systems. It's technology consultants have worked with all major systems and many smaller ones. Counsel is informed by several decades of WFM experience.
PH: +1-773-325-0608

4.) 
MFE International

Agyletime Cloud Workforce Management
Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic .
Its ease to Use , easier onboarding, forecasting and better scheduling.
You can integrate to CRMs such as SFDC, Zendesk, ServiceNow and others and to telephony systems such as AVAYA, CISCO, Genesys and other cloud telephony systems ; to independent Chat systems to aggregate data for WFM omnichannel forecasting, scheduling, optimisation and reporting.
PH: 96386615

5.) 
Noble Systems

Noble ShiftTrack WFM
Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.
PH: +61 (0) 3.9008.1700

6.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

7.) 
Phonestat

Phonestat
Track staff performance, capture meaningful feedback and deliver quality customer experiences using Phonestat. Our cloud based solution allows you to create simple scorecards to provide instant feedback and training to your staff.

There are powerful integrations to source interactions from anywhere and an open API to allow you to build your own.

8.) 
Vads

VADS Workforce Management
VADS Workforme Magaement is a smart tools that gives connectivity to the workers while working remotely. An intelligent workforce management system that aims to improve operation efficiency with the end goal to provide first.
PH: 0217991445

9.) 
QPC Ltd.

QPC WFM - Calabrio/Teleopti Specialism
QPC has a long and successful history of delivering tried and tested innovative workforce management systems, and the training and consultancy needed to ensure organisations can leverage the customer service and operational efficiency benefits workforce management principles and automated workforce management systems can deliver.
 



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Recruiting the right contact center talent to build brand loyaltyApril 18, 2017 5:00 AM
Creating a custom talent cloud for requirement-specific hiringSeptember 13, 2016 5:00 AM
The top four essential administrative recruiting actionsAugust 29, 2016 5:00 AM
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