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ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

How To Enter the 2020 Members' Choice Awards - For Vendors

TRAINING IN CONTACT CENTERS

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

EMPLOYEE ENGAGEMENT

LiveOps Announces 5,000 New Work-From-Home Opportunities! - LiveOps - ContactCenterWorld.com Blog

LiveOps Announces 5,000 New Work-From-Home Opportunities!

The LiveOps Agent Services business is experiencing tremendous growth, with existing customers increasing their use of LiveOps agents and 10 new major brands signing contracts for LiveOps Agent Services in the past few months. To support this new business we are kicking off our biggest drive ever to source 5,000 new independent, work-from-home agents this fall. You read that right—5,000 new agents!

We are actively sourcing thousands of individuals who want to work from home and have the skills and experience to succeed in sales, roadside assistance, insurance claims, life insurance sales, and healthcare services. This is a huge opportunity for current agents to grow their business and for talented individuals to join our work-from-home community and build a business where they can excel by providing world-class call center services to our clients.

We offer the best work-at-home independent contractor model! LiveOps’ agents are their own boss and set their own schedule, which means they can fit work around life instead of the other way around. They work from the comfort of their home office and let our convenient online certification, supportive community, and call center technology make building a business a reality.

LiveOps offer free online certification through our award-winning LiveOps University with social learning tools. Online courses prepare agents to use the LiveOps Call Center platform and begin taking calls. Every LiveOps agent works from home, but they are not alone.  Support is just a few clicks away and fellow agents are ready to answer questions, cheer others on, and share in their success story!

Check the LiveOps Agent website, www.join.liveops.com, for new independent contractor opportunities posted throughout the fall or join our Talent Community to get new opportunities delivered right to your in box!

This is going to be an exciting fall here at LiveOps. Apply today or share this with a friend and kick-off your work-from-home dream together. There has truly never been a better time to get started. This is your invitation to become a part of our community – LiveOps Nation.

Source: http://www.liveops.com/blog/2015/09/liveops-announces-5000-new-work-from-home-opportunities/

Publish Date: September 23, 2015 5:00 AM


2020 Buyers Guide Speech Technology

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

4.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
PH: 01442 458300

5.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
PH: +91 99026 10044

6.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

7.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 



View more from LiveOps

Recent Blog Posts:
What’s So Great About Leveraging an On-Demand Workforce?January 19, 2016 5:00 AM
Looking Ahead to the New LiveOps Cloud PlatformDecember 4, 2015 5:00 AM
LiveOps Announces 5,000 New Work-From-Home Opportunities!September 23, 2015 5:00 AM
Those First 90 DaysAugust 18, 2015 5:00 AM
The 21st Century Economy has Forever Changed Work—and Customer ServiceAugust 5, 2015 5:00 AM
Service Should be the Differentiator—Not the MascotJuly 13, 2015 5:00 AM
How Can You Tell if Your Customer Service Agent is Working from Home?June 17, 2015 5:00 AM
Your Kids Are Out of School For Summer. Now What?June 8, 2015 5:00 AM
Red Nose Day a Rollicking SuccessJune 2, 2015 5:00 AM
Guide Your Agents to the Finish Line—and BeyondMay 26, 2015 5:00 AM
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