Change is in the air. This week, LiveOps Cloud Platform was acquired by Marlin Equity Partners and we couldn’t be more excited about what this means for you, our customers. This acquisition is the result of several months of work as we searched for the right partner that would help us improve our ability to serve you and ultimately, help you serve your own customers.
We understand the value that you place on customer service. We place the same value on our relationships with you. Our acquisition by Marlin will allow us to provide you with even more solutions to meet your evolving customer service needs. And we know it’s an evolution. In our always-on world, customer needs and expectations change daily. We have seen our customers embrace these changes and rise to the occasion by pushing us to provide the most cutting edge technology.
What won’t change? Our ongoing commitment to you and the quality of the new solutions that we’ll bring you in the first part of 2016.
This week has been exciting, but we’re most excited about what’s to come. Here’s to the New Year and the new LiveOps Cloud Platform.
Image courtesy of KROMKRATHOG at FreeDigitalPhotos.net.
Publish Date: December 4, 2015 5:00 AM
"Service Excellence" Customer Service Training
Live onsite training for your teams. Experienced by more than 450,000 people in 48 US states and 18 countries. No-nonsense approach by our experts with field-test content customized to your situation and using your scenarios.
|3.)||Lieber & Associates|
Training Executives, Managers, Supervisors, and Reps
Lieber & Associates provides training for all levels of the contact center team. The firm customizes its off-the-shelf trainings to meet your specific company needs,
Executive and manager sessions address topics such as customer experience, metrics, technology, AI, and video calls. Supervisor sessions train your leaders to better coach and motivate reps. Phone staff modules include sessions on customer service, order-taking, cross-selling, handling difficult calls, phone "soft skills," and more.
|4.)||Manitoba Customer Contact Association|
Making Training and Development Part of Your Corporate Landscape
Organizations are always on the look out to save money and make more profit. Usually when it comes to crunch time some leaders will scrap training in order to tighten the belt. The downside of this is the cycle it creates.
Because some employers see training as a flexible benefit, employee development is often taken off the table. When employees don’t feel valued it becomes easy to see a revolving door. The constant need to hire goes up which ultimately means costs go up; we know that hiring costs more than retaining the right people.
Start the conversation: Explore our Training Page http://www.mcca.mb.ca/train...
|5.)||Orion Learning Services Inc.|
Learning & Development
Learning & Development for Agents, Supervisors, Managers and Administration/Support Staff
Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.
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|Guide Your Agents to the Finish Line—and Beyond||May 26, 2015 5:00 AM|