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Your Kids Are Out of School For Summer. Now What? - LiveOps - ContactCenterWorld.com Blog

Your Kids Are Out of School For Summer. Now What?

Ah, summertime. It’s filled with happy memories of care free days, swimming, eating popsicles and having fun. Those are childhood memories, of course. When you’re an adult, your summers don’t always follow that pattern. If you have children, your summers more likely involve making sure the kids have enough activities to keep them from being bored, trying to fit in work around their schedules, and occasionally enjoying a well-deserved break.

So how do you do it? How do you make work, well, work when the kids are out of school? When you work from home and have flexibility in your schedule, you may have the benefit of being able to take your kids to activities, camps and outings when you need to…but if they aren’t out of the house, they may be interrupting you or otherwise interfering with you getting work done.

LiveOps recently hosted a Tweet chat with LiveOps agents and work-from-home pros to discuss how work-at-home parents balance taking care of kids and working from home over summer and school breaks. I wanted to offer a short recap for those who missed it.

The top tip we gleaned from the tweet chat was to plan ahead, as much as you possibly can. Whether that means arranging childcare (and a backup), sending kids to day camps or overnight camp or making sure you have a variety of activities on hand at home to keep them occupied—planning will reduce your stress.

One tweet chat participant suggested setting up a babysitting co-op with other work-from-home parents, which is a great idea to keep your kids busy and having fun while not impacting your work schedule or family budget.

Another suggestion was to plan your work schedule around your kids’ schedule, as best you can. If they are sleeping in and there is no “morning rush” to get out the door, perhaps you can try to get in a few hours of work before they are up and moving. If they are out of the house, get as much done as you can then. And, even though it might be tough, try to get in a few hours of work in the evening or after bedtime. If you can flex your schedule to allow for time with your kids during the day and fit your work in around it—that’s a successful day!

And there was a good reminder that for work-from-home success, you must set boundaries between work and home. If you are intentional with your time (as we all try to be!) and are organized with schedules and help, it’s much easier to focus on work when you are working and shift gears to focus on family when it’s “home time.” You will be more relaxed and productive if you can focus on your immediate task until it’s complete.

From my own experience, I’ve found that planning ahead for summer camps and activities is a huge stress relief. Knowing my kids will be learning, having fun and be out of the house for a period of time every day makes it much easier to balance work with them being home more. I love spending time with my kids and I’m so happy to have a flexible work schedule that allows me to be successful in both my job and my family life.

You can also check out our Facebook page and many resources online for other tips, solutions, ideas and plans. Check work-from-home blogs, Pinterest, ask friends and co-workers…hopefully you’ll be able to find just the right mix to help you successfully work from home while your kids are out of school this summer. And if you think of or find an amazing tip, please share!

(Image courtesy of Stuart Miles at FreeDigitalPhotos.net.)

Source: http://www.liveops.com/blog/2015/06/your-kids-are-out-of-school-for-summer-now-what/

Publish Date: June 8, 2015 5:00 AM


2020 Buyers Guide Analytics

 
1.) 
3Fiftynine

CardBoard
CardBoard: Real-time data, shows the most important KPI’s in your Contact Center.
Built for data | Designed for business | Empowers teams

2.) 
Acqueon Technologies Inc.

Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.
PH: +1 888-946-6878

3.) 
CallFinder

CallFinder speech analytics
CallFinder® is a leading provider of cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription technology with sentiment analysis. Our easy-to-use solution is designed to help businesses and contact centers automate quality monitoring to improve agent performance and provide a superior customer experience.

With CallFinder, you get…

100% visibility into agent-customer interactions
100% monitoring of interactions, up from only 5-10%
Scalability of QA reviews with the same size QA team
CallFinder isn’t just your average speech analytics provider. When you work with us, you get unparalleled, continuous support through our MyAnalyst managed client servic...
(read more)
PH: 800-639-1700

4.) 
ComSys S.A.

CCube for Business Intelligence
CCube by Comsys is a business intelligence application, developed for enterprise contact centers. It delivers powerful, and dynamic reporting that enable managers to gain insight into their business. CCube is natively compatible with Aspect Unified IP and Cisco Unified Contact Center (UCCE/UCCX) platforms
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect...
(read more)
PH: +302109241486

5.) 
CUSTOMER SQUARE

CROSSCRM.CX - CRM Dataviz Module
CROSS-CRM manages daily interconnection with your CRM tools to centralize data and analyse CX on all channels, and is able to provide deep analytics insights.

All the Kpi’S are here for precise control of your Customer Relationship : Interactions - Quality - Satisfaction - Campains forecast MyClient

Filters, Data Extraction, Custom Views, dates sheets, email subscriptions, xls Extracts, images, pdf


PLUS ! Automated extracts
for integration to third party applications.

6.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

7.) 
DialogTech

DialogAnalytics™
Powered by AI, DialogTech’s DialogAnalytics analyzes conversations to provide marketing and sales teams a wealth of insights for smarter optimizations. With the power of conversation intelligence, you can learn which channels, ads, keywords, and webpages drive the best sales calls, if the caller converted, and more.

AI analyzes how calls are handled at locations and call centers to detect issues that negatively impact ROI. See what percentage of calls go unanswered and who is best (and worst) at converting callers to appointments and customers. Get email alerts when phone leads are mishandled at locations so those leads can be called back right away.

With DialogAnalytics, you can get a...
(read more)

8.) 
eGain Corporation

eGain Analytics
eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively.

1. Operational Analytics™ empowers the business to measure and manage the call center directly and without IT involvement.
2. Knowledge Analytics™ provides insight for eGain’s knowledge and AI applications.
3. Digital Analytics™ measures contact center performance within eGain’s digital channel applications.
4. Journey Analytics™ captures customer behavior on the website—identify the churn points and cre...
(read more)

9.) 
Lieber & Associates

Contact center Analytics and Metrics
Lieber & Associates provides services to develop, interpret, and improve contact center metrics and analytics. The firm's experience spans forecasting, customer service, order-taking, lead-qualification, sales, segmentation, media-source-tracking, and testing design. L&A's president pioneered segmentation for telephone scripts and the tri-level service level metric. He brings broad analytics experience to contact centers.
PH: +1-773-325-0608

10.) 
Noble Systems

Noble IQ
Turn business insights into actionable intelligence. Noble’s IQsolutions provide you with rich and robust customer data that can transform your business. Automate decision making and campaign management and refine the quality of interactions with precision and efficiency. We have developed proprietary and patented tools to help you make sense of data on your current operations and then help you make strategic decisions to improve performance and efficiency. Identify who your best customers and prospects are and the ideal methods to reach them. Understand what types of campaigns work best for your business and how to optimize underperforming campaigns. And nake real-time decisions rather than looking back to see what went wrong.
PH: +61 (0) 3.9008.1700

11.) 
PRILINK

SIP-Trunk Demarc Monitor
Analyzes SIP signalling and RTP audio stream of every call passing through the network demarcation point. Provide a real time 24/7/365 network baseline database that contains the IP bandwidth, call traffic of up to 128 voice groups, Call Detail Record (CDR), call blockage and MOS voice quality. All information are displayed in SIP-Trunk dashboards and are used in many applications, such as Telco collaboration, UC/CC analytics, Work Force Optimization (WFO) and caller identification.
PH: 905-940-8844

12.) 
Trillys Systems

ActuCall
Imagine for a moment that you are a call center manager responsible for generating revenue through signing new customers or up-selling to existing ones. Imagine that your KPI is telling you you have an abandonment rate of 5% and someone comes along and says "No, your abandonment rate or dropped call rate is 13%." .." How do I know? AcutuCall VoIP software application can show you the dropped call data including, originating number and whether it was a network or equipment failure." Now imagine you can see your calls in progress on a mobile app, take your dashboard where ever you go! "What is a lost call worth to you?"
PH: +1 613-521-1639
 



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