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Simple Strategies to offer an awesome Post-Purchase Customer Experience - Livesalesman - ContactCenterWorld.com Blog

Simple Strategies to offer an awesome Post-Purchase Customer Experience

It is obvious for customer service to treat the actual purchase as the most important activity. The onus of converting a regular inquiry into orderlies on the employees and that could happen only if utmost importance is given to every step, which helps to close the deal. Talking of retail brands, we often find sales staff helping customers in routine things like greeting customers with a welcome smile, helping them to find the right size and colour, making they check out process seamless and providing drinking water in trial rooms.

These are undoubtedly important features of an ideal customer service experience, but what follows after the customer has already made the purchase is equally vital. Actually, the post-purchase experience of the customer goes a long way in developing his or her loyalty towards a particular brand. Customers should never feel that companies are only interested in their money and therefore it is for customer support agents to make customers feel valued. Let us find out how this could be achieved.

 Laying out customer friendly Post-Purchase Policies and Processes


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Normally, the policies and processes for sales staff and live chat agents are well laid out. In the same way, the same procedure needs to be followed to make customer’s post-purchase experience enjoyable and fruitful. If you use Call centre outsourcing solutions provider, make sure that this procedure is well defined for your customer support outsourcing agents as well.

The very first thing you are supposed to do is to start a communication with your clients after they have either purchased from your store or placed an order. In the case of e-commerce companies, it will mean sending an e-mail confirming the transaction, details of shipment and expected delivery schedule and also asking for the feedback from the customers for their overall purchase experience related to the product and service.

Next, everyone associated with the actual business process like sales employees, call centre outsourcing solutions provider and their live chat agents should actually know as to how to deal with customers when order is either delayed or the customer isn’t happy with the product quality or just wanting an update or the status. Now, the customer will be satisfied and loyal to a particular brand only if customer support outsourcing solutions agents have answers to all these queries and also equipped to solve their problems

Asking for Customers Feedback 

One of the most important aspects of post-purchase is getting feedback from customers. The companies’ executives should waste no time in contacting customers to know how they feel about their product or service after having made the purchases. This exercise has twin benefits of helping brands to improve their customer service along with utilizing their reviews for attracting future customers.

Therefore, it should be incumbent for companies to feel the importance of their existing customers and focus on continuously improve upon the skills of customer support outsourcing agents and product offerings.

Reaching out to aggrieved Customers and offering solutions

Companies should never ignore customers who have chosen to express their resentment on social media or the review section of the companies’ website. In such cases, companies should immediately reach out to aggrieved customers and offer them solutions ranging from refunds, exchanges or discounts. In most of the cases, just simple pleasantries like “Thank you” for getting the feedback can do the trick.

Ideally, nothing is more satisfying for a customer to talk to a real person rather than responding to a machine to share their concerns that they may have experienced post-purchase.  This is one area where a professional call centre outsourcing solutions provider with experienced customer support outsourcing agents could prove a great help. It is their job to assure and calm customers by making them talk to an actual person without wasting their precious time.

Improving Brand Loyalty

The post-purchase gives an ideal opportunity for brands to make the existing customers their best brand ambassadors which in turn helps This can be achieved by offering special discounts and incentives to the existing customers. For instance, things like a special birthday or anniversary gifts, providing priority access to newly launched products, and giving loyalty and referral points could enhance customer’s happiness level.

A brand can easily place itself on a higher pedestal by successfully implementing these strategies and thus creating a happy community of repeat customers. However, in order to follow these strategies diligently and regularly, it is imperative that customer support agents have adequate bandwidth. If they do not, as is often seen, pre-sales support ends up taking precedence over post-purchase support. Call Centre outsourcing solutions providers can be hired as your extended customer support team so that you don’t have to trade one for another and can strike the right balance between pre and post sales support.

At LiveSalesman, a leading customer support solutions provider with over 18 years of experience, we understand the significance of keeping existing customers happy and help our clients devise new strategies to continuously improve the post-purchase experience for their customers. Talk to us to find out how we can help you.

Source: https://livesalesman.com/simple-strategies-to-offer-an-awesome-post-purchase-customer-experience/

Publish Date: June 17, 2019 5:00 AM


2021 Buyers Guide Outsourced Contact Center Services

Page: 1234
1.) 
2P Perfect Presentation

Customer Experience Services
Outsourced contact center services It is one of the most important service that provided by "2P" and specialize to provide services for the establishment and operation of contact centers, customer service and Customer Experience, the most important services provided by this unit are:

• Establish, manage and operate call centers and supply the required systems and applications.
• Customer Feedback Technology
• Social Account Management System (customer interaction, reports, marketing and e-publishing services)
• Customer Relationship Management System (CRM)
• Artificial Intelligence Systems and Automation Services (AI & Automation)
• Business Intelligence Technologies and Performance...
(read more)

2.) 
31 West Global Services

We offer after-hours, business hours & 24/7 customer support & help desk services. Over the last 17 years, we have helped 130+ small & mid-sized business companies across US & Europe.

3.) 
Abacus Cambridge Partners

Combining unmatched experience and specialised skills across more than 40 industries and business functions, Abacus works at the intersection of business and technology to help organisations meet their key priorities and create sustainable value for their stakeholders. Headquartered in the United Kingdom and offices in the United Arab Emirates, the Kingdom of Saudi Arabia, Pakistan and Egypt, Abacus has more than 800 global customers and over 2800 customer-focused employees working in 30+ countries.

We offer the following services:

Business Process Outsourcing
Customer Experience and Customer Relationship Management
Enterprise Resource Planning
AI & Robotic Process Automation
API...
(read more)

4.) 
Abante BPO

We are Abante BPO Contact Center services company with more than 16 years of experience in the sector. We specialize in customer service through specialized technology, and with a multilingual team. Our different operating centers offer high availability and unlimited performance, adapting the specific needs of our clients, and always operating under the highest quality specifications.

5.) 
Advantage Communications

Our industry is changing fast, consumers want the best service and a seamless contact center customer experience. In response, we've re-invented our contact centers with next-generation technologies and new, improvements to customer service.

Conversational AI. IVR. 100% Natural Language. Operational Intelligence. Social Media Customer Support Services. ChatBots - all supported by our skilled contact center agents to make the customer experience better.

We're now ready to PowerUp your contact center customer service to new levels of excellence with our winning combination of people, passion, and technology.
Are You Ready?

6.) 
American Help Desk

Help Desk Services
24/7/365, 100% US-based help desk, with phone, chat, sms and email capabilities as well as ticket and alert management/remediation services.

7.) 
Fusion BPO Services

Inbound customer service and sales support
With 25+ years of experience and stability, Ameridial offers clients an unparalleled record of providing reliable, cost-effective inbound and outbound live-voice solutions. We also offer click-to-call services, live chat, social media monitoring and IVR. Ameridial is headquartered in Canton, Ohio with nine call center locations in Ohio, Maine, and North Carolina. Specialists in: Healthcare, Communications, Direct Response TV and Radio, Non-profit. Results-based pricing.

8.) 
AssisTT

Contact Center Services
End to end Contact Center Services provided in Turkey, including call center infrastructure and experience solutions.

9.) 
Ballena Media

Business Process Outsourcing
Ballena Media provides near-shore Business Process Outsourcing for Contact Center services to companies seeking to improve quality and efficiency while saving 30% to 40 % for similar services in the U.S. The company’s value proposition is based on its long term relationship with clients showing it can meet or exceed any metrics performed whether in-house or outsourced.
SERVICES
-Contact Center Services
-Customer Service Support
-Sales Support
-Web Data Collection
-Telephone Data Collection
-Data Services
-Infrastructure Design
-Workforce Support
-And More
RESPONSIVE
24/7 coverage, always finding the best solution for your business

10.) 
Bgcomm Contact Solutions

Outsourcing
Our Professional Services cuts across multiple verticals and horizontals. Our services cater to both the Private and Public sectors, providing the technology and resources in the transformation and improvements of our clients’ people, processes, and profits.

11.) 
Boomerang Marketing SA

BPO, Financial and Customer Services
Boomerang SA provides BPO, Financial and Customer Services. We are an Outbound Contact Centre with a proficiency of selling Short and Long Term Insurance products, as well as cross-selling Value Added Products. We provide Inbound Customer Services to the International Market. We service both B2B and B2C sectors, ranging from but not limited to Lead Generation, Appointment Setting, and a full sales spectrum.

12.) 
CallForce

CallForce Outsourcing Specialists
Delivering innovative,customised contact centre solutions from South Africa to the global market

13.) 
CallNovo Contact Center

Multilingual Customer Service
Inbound and outbound customer service/after sales support is the two general types of call center services offered globally by Callnovo. Inbound services are performed by reps who field calls from customers. Outbound reps make calls to customers to follow up on or inquire about account issues.

Regardless if you are looking for a telephone, email, live chat or email customer service/after sales support, Callnovo outsourcing call center team is right here to help. With more than 10 years’ experience, Callnovo one-stop multi-language customer service/after sales support call center team takes care of clients’ every single detailed customer service/after sales support need. We are happy to pr...
(read more)

14.) 
CGS

CGS is a global provider of business applications, enterprise learning, and outsourcing services that support clients’ most fundamental business activities.

With optimized call center resources to serve global clients, CGS offers a unique hybrid approach through automation and live agents in its contact centers located in North America, South America, Europe, Asia and the Middle East. Its AI-enriched chatbot and RPA technologies complement the customer support services provided by thousands of multilingual call center agents. CGS supports many of the world's industry-leading global brands from retail, hospitality, healthcare, technology, and telecom. The company's innovative, scalable and...
(read more)

15.) 
CLCA Call Direct

Virtual Assistant Services
Ensuring you have an efficient back office team is vital to running a reliable and cost-effective business. Our virtual PA services allow you to have either a live call answering solution that will transfer a call or take messages in absences or a non-voiced option for back-end operations meaning your business is always available to customers.

Your dedicated virtual PA will be matched to your business and your requirements and will answer any calls or emails with your company name and a tailored script that you will approve before our team take live calls.

This means that non-essential business or personal tasks are taking off your plate which can only benefit your essential business p...
(read more)

16.) 
Conectys

Conectys delivers a wide range of contact center services and call center outsourcing solutions. We service clients in over 35 languages from our locations in Romania, Belgium, Philippines, United States, Poland, Turkey, Portugal, and Taiwan as well as through a robust Work from Home team.

We speak English, German, French, Spanish, Italian, Dutch, Portuguese, Polish, Czech, Romanian, Hungarian, Bulgarian, Russian, Greek, Turkish, Arabic, Swedish, Norwegian, Finnish, Danish, Mandarin Chinese, Japanese and more – all for seamless communication across cultures.

17.) 
Connecta Center

- Prospecting, commercial appointments
- Collection
- Surveys
- Customer Care
- Technical Support

18.) 
Consilium Software

Consilium UniCare™ Professional Services
As technological change occurs at a faster pace than ever before, organization with the industry-leading Cisco contact center platform need to get outcomes quicker, better and more predictably. By bringing in the subject matter experts from Consilium's advanced professional services, you get unparalleled knowledge which has been trusted for over 33 years, consistency and a global footprint. Give your Cisco platform a turbo boost by investing in Consilium UniCare™ professional services when it is time to design, implement, upgrade, or add / optimize third-party integrations.
• Cisco UCCE, PCCE & UCCX design, implementation and upgrades
• Cisco CVP VXML application development with PCI compl...
(read more)

19.) 
ContactWorks

We specialize in all aspects of customer contact services:
• Customer Service
• Technical Support
• Employee Help Desk
• Customer Acquisition / Retention
• Order Processing / Administration
• Quality Monitoring
• Consulting

20.) 
Costa Rica's Call Center

Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
 
Page: 1234



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