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Things your Arabic Call Center can’t afford to ignore! - Livesalesman - Blog

Things your Arabic Call Center can’t afford to ignore!

Arab as a whole is a traditional and religious place where religion positively touches every aspect of personal and business life. An Arab holds certain values and traditions close to heart, and this is true in all countries of the Arab world from the Gulf region to North Africa, together known as the MENA region. Anyone dealing with the customer of an Arab country has to keep the cultural aspects of the region in mind otherwise conversation can leave a negative impact on the Arab customer.

The unique aspect of Arab life is that all countries are closely linked with the common thread of the same language with little variations from one country to another.  The common Arab language is the language of the Qur’an, the holy book of Islam. And it is considered a holy language.  Any Arabic call center agent dealing with a customer from any country of the Arab region has to adhere to some norms and practices.

Since businesses with a global footprint often have to deal with customers from the MENA region, it is always advisable to take the service of the professional Arab call center agents to initiate a business deal. No business can neglect the Arab region and some of its 22 countries, as this region has some of the most affluent and highly competitive economies in the world.

It is instructive to understand that every Arab is a highly religious person and evokes the name of all mighty before the start of any work or even conversations. And an Arab feels obliged to listen to the Arabic call center agent who shows reverence to his religion. It is vital to keep a unique cultural aspect in mind while dealing with any customer from the region for a potential business deal.

Know the expressiveness of the Arabic language

An Arab man loves to talk as it is the legacy of the rich tradition of travelers greeting and exchanging information. They also love poetry and creative speech, which is evident in their bestowing flowery blessings. They believe that words have powers, and as a result, shun unpleasantly talks as, according to them, negative talk force negative results. The first meeting is often spent on greetings and salutations. Thus, any Arabic call center agent dealing with the Arab customer has to have a rich vocabulary of close to 10,000 words to cover the wide spectrum of emotions and feelings.

Use of colorful proverbs

Arabs are more prone to use colorful proverbs, with rhythm and subtle plays on a word in their everyday use of language than any other speaker of native language in any other part of the world. Hence, a native Arabic call center agent who shares the same knack is more likely to build a rapport with an Arab customer than a non-native Arabic call center agent.

Cultivate patience

Unlike the western world, time is not money in the Arab world. Any Arabic call center agent showing urgency or being impatience will bring instant loss of respect and consequent damage to the potential deal. The Arabic use of tenses reflects this approach to life, as there is no strict future tense, only present, and past. Some of the complicated ideas, we discuss all the time, with words such as ‘would’, ‘should’, ‘could’ and ‘might’ are deemed unnecessary.

Clear Preference for using the Arabic language

Arabs are not fluent in English, and even affluent one does not like to use the language. So, the use of the Arabic language is first to step to engage the customer. It also instills a sense of security and assurance to the customer. Hence, even businesses targeting high-end Arabic customers cannot be content with providing just English support. It is a good idea to use bilingual Arabic call center agents who are fluent in both Arabic and English and can switch the language based on the preference of the customer.

Use pious words mention HIM and HIS mercy and benevolence

An Arab citizen is the most religious person in the world. They believe that, though, not all, but still a lot of things are controlled by GOD, not human beings. An Arabic call center agent should never ignore the positive role of Islam in every aspect of the life of the Arab citizen. When you use GOD‘s name in greeting and conversation, an Arabic customer feels more obliged to listen to you and conclude a deal.

Generate sincerity in voice when swearing by PROPHET and holy book Koran

Showing respect to Islam is the first step to win the trust of the Arabic customer. They tend to do dealing with a person who sincerely shows reverence to Islam, something that you need to constantly harp upon in your Arabic call center. It creates the mutual trust that is the fundamental block in establishing a business relationship.

Proud people

Dignity, proud and honor are virtues which Arab people cherish. Make them feel that they have got a better deal after some bargaining, take it as part of the customer care. Allow an Arabic customer to walk with pride after closing the deal in his favor. This helps you in the long run, as you have just converted a customer into a loyal customer.

Dialectical variations of the spoken language.

The written language is the same in all parts of the Arab region, spoken Arabic shows variations in some regions from the Gulf States to the North African countries. Only a native Arabic call center agent has familiarity with dialects used in the vast MENA region. That is why the businesses that seek opportunities in the region take the professional help from the Arabic call center. At LiveSalesman, a multilingual call center we offer Arabic call center and Arabic customer support delivered by native Arabic speakers from Syria, Yemen, Jordan, Egypt, and Sudan. Being natives, they understand all basic etiquettes to converse with an Arab costumer. All native Arabic call center agents in our multilingual call center are bilingual and are fluent in both Arabic and English languages and hence, our client gets the advantage of both languages without bearing the additional cost.

Our native speakers of the Arabic call center match the average Arab speakers’ rich, thus effectively expressing all nuances of the language. We offer bilingual Arabic call center support for some of the world’s most renowned brands. Talk to us today to find out more.


Publish Date: October 31, 2019

2023 Buyers Guide Inbound Call Handling Services

Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.

3.) Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.


Telephone Answering Services
Answer4u offers both SME and corporate sized businesses Telephone Answering Services delivered by our team of professional receptionists. They are all trained to answer your calls, in your company name, whenever you need them most.

All of our client calls are answered in our Nottingham offices, in the heart of England. We have agents working on a 24/7 basis, meaning all calls are answered through the day and night by UK based operatives. No calls are ever outsourced or go to an answering machine.

Each of our clients has their own personal Account Manager, who heads a team of trained receptionists. Our receptionists answer the phone in your company name, explain to your callers that yo...
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Connect Assist

Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
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Digital Wholesale Solutions

International Inbound (ITFS & DID's) & Int'l Two Way Voice (SIP Trunks)
Digital Wholesale Solutions (formerly Daisy Worldwide) specialise in Global Inbound ITFS and DID Services from 160 countries (covering 7,000+ cities).

We also have International SIP Trunk (66 Countries) – where numbers are presented in a local format.

7.) Jointly International Inc.

Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Helpdesk
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Verification
* Surveys
* Debt Recover, Collections

MattsenKumar LLC

Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.

OpsTel Services

The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring


VADS Inbound Contact Center
VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.

- Customer Service
- Walk In Center
- Service Desk

Technosys IT Management

Customer Support
Technosys IT Management Bpo, the business process Outsourcing, gives end-to-end transformative administrations for its customers over the globe. The organization's coordinated IT and BPO arrangements approach empowers it to open business esteem crosswise over ventures and administration lines, and address business challenges for its customers. Using inventive business perfection structures, progressing profitability changes, process reengineering, mechanization, and front line innovation stages, Technosys IT Management empowers its customers to accomplish their cost diminishment goals, enhance process efficiencies, upgrade viability, and convey unrivaled client encounter

Tru29 Outsource Solutions Inc.

Front Office Solutions
Any part of your business operations that requires constant end-customer facing task is an essential part of your business.

This task requires a good customer experience results for every customer interaction. Our extensive experience in handling Front Office related tasks can help you focus on your core business while being cost-efficient at the same time.


WorkGenda is a state of the art WFO cloud service, used by customers around the world. WorkGenda provides: a) an AI based forecasting engine, which automatically generates forecasts with a WAPE of 3 to 5%, b) a capacity management engine based on a traffic simulator, with perfect support for blending regardless the type of channels, which subsequently automatically converts the computed capacity into optimised shifts, where ‘optimised’ equals to a zero or the mathematically minimum possible overstaffing under the given contractual constrains, c) an automated scheduling engine, capable of scheduling 3000 multi-skilled agents for a whole week in 2 minutes and d) an Intraday bot which automatic...
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