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Why a 24/7 Answering Service Can Help in an Emergency Situation - MAP Communications - ContactCenterWorld.com Blog

Why a 24/7 Answering Service Can Help in an Emergency Situation

When disaster strikes, is your business prepared? From natural disasters to maintenance emergencies, a 24/7 answering service can help your business better respond to emergency situations in the moment. MAP Communications can work with your business to provide trained call center professionals who are able to triage emergency concerns at any time of day or night.

From Earthquakes to Floods…Is Your Business Ready?

While some inclement weather situations can be predicted, like major blizzards or flood conditions, often it’s hard to tell exactly what Mother Nature has in store. When a natural disaster hits the area in which you conduct your business, will your customers turn to your company for support? Whether you run a plumbing service or a small hotel, when disasters strike, many businesses receive calls from frantic customers trying to find order in the chaos. With a 24/7 answering service in place, your company can rise above the fray to be on hand to provide a calm response, and, in some cases, even connect your clientele to needed emergency services.

HVAC Horrors and More

Many “disaster” scenarios are actually commonplace calamities that just need a little customer service TLC. If you manage a hotel, residential property, or another building or facility in which your tenants or customers may deal with late night maintenance issues, a 24/7 answering service is key for handling serious concerns. When the heat stops working on a cold, snowy night, you could be facing serious legal issues if you fail to respond promptly to tenant concerns. Use a professional call service to field your tenant calls quickly and efficiently, and make sure everyone stays safe and satisfied.

On the flip side, a sudden heat wave coupled with an air conditioning short out can mean irate tenants who are dealing with serious sweaty discomfort. Instead of suffering through a sleepless night, work with a 24/7 call center to handle calls about all aspects of your business’ HVAC system so you can dispatch help and keep everyone calm, cool, and collected-literally.

Safety Concerns

While no business should be expected to act as law enforcement, you may find your tenants or customers calling in the middle of the night after experiencing a crime. A professional 24/7 answering service will ensure that the caller gets connected to emergency help right away, and can give an extra layer of safety to your building, hotel, or business. Proper documentation and recording of the call is also available with an emergency answering service.

Emergencies happen, and it seems like they have a strong preference for happening outside of the typical business day! Working with an on-call answering service will relieve you and your staff of the burden of late night phone calls, while still ensuring your callers get a real person on the line. For more information on how a 24/7 call center can meet your needs, contact MAP Communications today! We offer customized, customer-focused solutions for a range of industries, and we’d be happy to talk through an after-hours emergency call center solution that meets your requirements.

Source: https://www.mapcommunications.com/blog/247-answering-service-can-help-emergency-situation/

Publish Date: April 27, 2017 5:00 AM


2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

3.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

4.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
 



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