Why a 24/7 Answering Service Can Help in an Emergency Situation - MAP Communications - ContactCenterWorld.com Blog
When disaster strikes, is your business prepared? From natural disasters to maintenance emergencies, a 24/7 answering service can help your business better respond to emergency situations in the moment. MAP Communications can work with your business to provide trained call center professionals who are able to triage emergency concerns at any time of day or night.
From Earthquakes to Floods…Is Your Business Ready?
While some inclement weather situations can be predicted, like major blizzards or flood conditions, often it’s hard to tell exactly what Mother Nature has in store. When a natural disaster hits the area in which you conduct your business, will your customers turn to your company for support? Whether you run a plumbing service or a small hotel, when disasters strike, many businesses receive calls from frantic customers trying to find order in the chaos. With a 24/7 answering service in place, your company can rise above the fray to be on hand to provide a calm response, and, in some cases, even connect your clientele to needed emergency services.
HVAC Horrors and More
Many “disaster” scenarios are actually commonplace calamities that just need a little customer service TLC. If you manage a hotel, residential property, or another building or facility in which your tenants or customers may deal with late night maintenance issues, a 24/7 answering service is key for handling serious concerns. When the heat stops working on a cold, snowy night, you could be facing serious legal issues if you fail to respond promptly to tenant concerns. Use a professional call service to field your tenant calls quickly and efficiently, and make sure everyone stays safe and satisfied.
On the flip side, a sudden heat wave coupled with an air conditioning short out can mean irate tenants who are dealing with serious sweaty discomfort. Instead of suffering through a sleepless night, work with a 24/7 call center to handle calls about all aspects of your business’ HVAC system so you can dispatch help and keep everyone calm, cool, and collected-literally.
While no business should be expected to act as law enforcement, you may find your tenants or customers calling in the middle of the night after experiencing a crime. A professional 24/7 answering service will ensure that the caller gets connected to emergency help right away, and can give an extra layer of safety to your building, hotel, or business. Proper documentation and recording of the call is also available with an emergency answering service.
Emergencies happen, and it seems like they have a strong preference for happening outside of the typical business day! Working with an on-call answering service will relieve you and your staff of the burden of late night phone calls, while still ensuring your callers get a real person on the line. For more information on how a 24/7 call center can meet your needs, contact MAP Communications today! We offer customized, customer-focused solutions for a range of industries, and we’d be happy to talk through an after-hours emergency call center solution that meets your requirements.
Publish Date: April 27, 2017 5:00 AM
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