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Benefits of Hiring an Answering Service Instead of a Receptionist - MAP Communications - ContactCenterWorld.com Blog

Benefits of Hiring an Answering Service Instead of a Receptionist

From greeting office visitors, to filing, preparing important documents or processing bills, there is little doubt that a receptionist can be a valued part of any organization. Yet despite the very real benefits a full-time receptionist offers, there are many situations where a different option makes more sense: Using a 24-hour answering service.

With that in mind, let’s take a minute to discuss why a remote receptionist might be a better choice for your business than a human one.

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An Answering Service Offers Unbeatable Reliability

You’re probably familiar with the famous phrase “to err is human; to forgive, divine.” And that’s the truth — people are fallible, and we tend to make more mistakes when we’re under pressure or when we take on too much responsibility.

In most modern offices, receptionists are multi-taskers. When asked to do too much, the potential for errors and missed calls increases. Additionally, if there is a manpower shortage somewhere else in the office, the receptionist is often asked to fill in temporarily, leaving incoming calls to be routed straight to voicemail.

An answering service, however, focuses on one core duty — and does it extremely well. By using a service, you reduce the chances of errors occurring and assure yourself the most reliable service possible.

An Answering Service Provides You With An Around The Clock Presence

Receptionists, like most office personnel, typically work nine-to-five. Incoming calls, however, know no fixed schedule. By opting for a remote receptionist, your business gets call coverage around the clock, seven days each week.

The benefits of this approach are myriad. First, you’ll never have to worry about missed connections or garbled messages. Second, it provides your business with a sheen of professionalism and credibility. It also assures your clientele (and prospective customers) that you take their patronage seriously enough to invest in a comprehensive answering solution.

An Answering Service Is Great For Your Bottom Line

Here’s an undeniable truth: Many people simply don’t like voicemail. Research from the Harvard Business Review has shown that our overall engagement with voicemail is dropping; people simply don’t like to retrieve their voicemail messages, and they often hang up when calling a business and encountering a voicemail prompt.

Obviously, this isn’t good for business. If you’re relying on voicemail to cover the hours your receptionist doesn’t work, the odds are good that you’re missing out on business thanks to your customers’ distaste for voicemail systems.

On the other hand, an answering service provides a warm, professional touch that machines will never equal. This not only prevents customers from hanging up before a conversation gets started, it also places them in a positive frame of mind that’s conducive to doing business.

An Answering Machine Doesn’t Require Training And Benefits

There’s a learning curve involved for even a highly-skilled receptionist starting a new position. Not so with an answering service; that is ready to go from day one. Answering services require no training, no benefits and no additional pay — making it a highly cost-effective solution for organizations of all types.

The Takeaway

While a receptionist brings value to any business, there are certain things that an answering service does much better. If you’re looking for a highly-efficient, accessible and cost-effective solution for your business calls, consider going with an answering service. Contact MAP Communications to start your free 7-day trial!

Source: https://www.mapcommunications.com/blog/benefits-hiring-answering-service-instead-receptionist/

Publish Date: December 22, 2016 5:00 AM


2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)
PH: (+61) 406 501 368

4.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

5.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

6.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 



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