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Maintaining Relationships After Closing a Sale - MAP Communications - ContactCenterWorld.com Blog

Maintaining Relationships After Closing a Sale

Closing an important sale is cause for reflecting on a job well done. Yet it’s important to realize that the first sale is often merely a prelude to something far more valuable — an ongoing, profitable, long-term business relationship.

So how do business owners get from here to there? What’s the best way to maintain relationships after closing a sale?

Let’s review some tips to help you cultivate mutually beneficial, longstanding relationships with clients.

Make a concerted effort to remain connected.

Many salespeople, real estate agents or business owners make at least a perfunctory effort to remain engaged with clients post-sale. After all, connecting with customers after a transaction concludes generally costs very little in time and money.

Yet surface-level follow-up engagement with clients doesn’t really move the needle. If you want to earn true loyalty and repeat business, you need to do more than simply add people to a list. Reach out periodically to clients in an unobtrusive manner to see how they’re doing. It’s also a good idea to target your approach to each demographic. While older clients probably won’t mind a phone call, younger clients prefer digital communication. The key is to walk a fine line between “friendly and interested” and “overbearing and salesy.”

Harness the power of social media platforms.

Social media has utterly revolutionized how businesses maintain client relationships. Connecting with someone on Facebook or Instagram or getting them to follow you on Twitter gives you an invaluable, no-cost tool for deepening customer engagement.

Most people don’t like out-of-nowhere sales calls — even if you have a history. Used correctly, social media helps overcome this hurdle by allowing you to maintain an ongoing, frictionless relationship with past clients. They can monitor what you have to offer in their own time, while you can deepen and personalize the relationship by pursuing the occasional online interaction with your clients.

Provide clients with valuable information.

While most people aren’t a fan of random sales calls, they typically won’t mind if you’re bearing information they can put to good use. Perhaps you’re running a special promotion for past customers; maybe you’re a real estate agent offering new information about home prices in the neighborhood.

The key is bringing something useful to the table. If you can do this successfully, clients will regard your outreach efforts as valuable, and continue to maintain interest in the relationship. Bombard them with run of the mill marketing materials, however, and they’ll quickly tire of your efforts at engagement.

Find an appropriate software solution.

If your business is simply too large to offer highly-individualized follow up, consider investing in an appropriate customer relationship management (CRM) software product.

These solutions are invaluable tools for helping businesses track and manage large sets of customer data. They can also be helpful when it comes time to launch your next marketing campaign.

The takeaway.

Closing a sale is certainly an event to celebrate, but building a long-term business relationship is far more valuable. By following the steps listed above, you can start building mutually-profitable relationships that will endure.

Source: https://www.mapcommunications.com/blog/maintaining-relationships-closing-sale/

Publish Date: April 27, 2016 5:00 AM


2020 Buyers Guide Dialer Solutions

 
1.) 
Acqueon Technologies Inc.

Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.
PH: +1 888-946-6878

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

4.) 
ComSys S.A.

CList for Outbound Campaigns Management
CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t...
(read more)
PH: +302109241486

5.) 
contactSPACE

contactSPACE
Dialer software that makes customer contact pain free, so your team aren’t worried about complex technology and can focus on what they do best. Dramatically increase agent productivity using a variety of dialers, combined with AI, leveraging data-driven contact strategies to ensure the right agent is contacting your customers at the right time.

Take control, and ensure your team are on-message by designing the perfect agent interface with a drag-n-drop visual WYSWYG editor.

Rotate CLIDs, and auto-wrap certain calls to ensure maximum agent productivity and performance.
PH: +6188803111

6.) 
CTCOMM

Genesys PureConnect
Genesys PureEngage
Tegsoft

7.) 
Cloud IT Services GmbH

Dialfire
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.
PH: +49 351 44529800

8.) 
Megacall

Megadialer
With Megadialer you will get a customized call center software. With the creation of personalized questions, surveys and sales script you will have the information you need from your customers quickly and efficiently. Improve the performance of your agents with a 100% online contact center, real-time analytics and predictive dialer to optimize the time between one call and another.

All rates include:
Instant Call Reports
On-Demand Recording
Call Supervisor
Call Layout after Completion
Your Own Caller ID
Call Monitor
Automatic Re-Calls
Automatic sending of Mails
Incoming Call Management
Real-time Activity Panels
Call Lists for Agents
Different Levels of Administration
PH: +34 952 667 511

9.) 
PhoneBurner

PhoneBurner
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding

Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.
PH: 877-588-2292

10.) 
PrimoDialler

Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!
PH: +441617102740
 



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