How A Call Overflow Answering Service Can Help Your Medical Practice - MAP Communications - ContactCenterWorld.com Blog
As a medical practitioner, you are well aware of the rapidly-growing number of compliance regulations you and your staff are expected to follow. As the medical profession evolves, and as technology becomes an increasingly important part of the medical industry, you and your staff will be hard-pressed to make your office as efficient as possible, while also providing your patients with the best care possible.
One of the biggest challenges that a medical practice has to deal with is a large influx of calls. These calls, which will often come in every hour of every day, can take up a great deal of your front office’s time. Nevertheless, these are critical calls, ranging from appointment setting and insurance calls, to critical and potentially life-threatening situations.
Sometimes, it might feel like you’re stuck between a rock and a hard place. On one hand, you want (and need) to provide excellent customer service to your patients. On the other hand, phone calls take your office staff away from other critical tasks.
Fortunately, a medical telephone answering service, also known as a medical call service, can help free up your office staff while also providing your patients with even better service.
Benefits of a medical call center service
A call overflow answering service will help your medical practice in a number of ways. First and foremost, it will reduce the number of unscreened calls that end up on the phone lines of your office staff. By identifying where calls need to be directed, your answering service will reduce the number of calls your office staff needs to forward.
A call overflow answering service can also answer simple questions, as well as provide appointment updates and other scheduling services to your patients. If and when appropriate, they can escalate the call to your office staff seamlessly, so your patients always feel like they are valued and respected.
If a patient calls after hours, they won’t be stuck simply leaving a voicemail and hoping that their call back number came through clearly. Instead, they will be able to speak with a live person, who will be able to provide answers, or at least ensure that their question is answered during regular business hours.
Choosing the right medical call service
The medical industry is different from many other industries. Not only are there a great deal of regulations to take into account, but you are literally dealing with matters of life and death.
When choosing a medical call service, it is absolutely essential that the service understands how to navigate the regulations, as well as how to handle urgent situations professionally and efficiently.
At MAP Communications, our team has a deep understanding of the medical industry, and we know how to handle sensitive medical information from patients legally and responsibly.
For more information about MAP Communication and our medical phone answering services, please call us today at 888-252-6555.
Publish Date: August 25, 2016 5:00 AM
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