Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties



Upcoming Events





Outsourcing - Tips & Best Practices


Here are some suggested Connections for you! - Log in to start networking.

5 Must-Haves in Your Business Continuity Plan - MAP Communications - Blog

5 Must-Haves in Your Business Continuity Plan

“Before anything else, preparation is the key to success.” – Alexander Graham Bell

When things feel out of control, relying on a backup plan can bring serious relief and peace of mind. Creating a business continuity plan, or BCP, can help. It helps to think of your plans as a form of insurance – they can guide you out of uncertainty and back onto the path to success. During especially uncertain times, a business continuity plan checklist can feel even more useful.

What is a Business Continuity Plan?

Business continuity planning allows stakeholders to create systems of prevention and recovery from possible threats to the organization. Plans can protect assets, shield personnel, and ensure the survivability of the business during times of uncertainty. Typically conceived well in advance of any hardship, a business continuity plan helps to define risk and build a bridge back to stability. Risks can include natural disasters, cyberattacks, pandemics or anything that might threaten the health and viability of your organization.

An important part of any successful company, a business continuity plan can prevent severe drops in profitability. Since organizations can’t rely solely on insurance policies to cover the costs and loss of customer base that so often accompanies hard times, advanced planning is highly necessary. Here are a few must-haves to include in your organization’s business continuity plan:

Consideration of Potential Threats

Your organization’s response to a crisis may depend on the nature of the disaster itself. Should a tornado whip through town and destroy your IT infrastructure, for instance, your response will look quite different than if a power outage temporarily shuts down your phone lines. It can be hard to conceive of the inconceivable, but if 2020 has taught us anything, it’s that business continuity plans for pandemics, natural disasters, and other crises are more valuable than ever. Plan for the worst and you’ll never be caught completely off guard.

It’s not enough to just acknowledge potential threats. A good business continuity plan will also include a detailed impact analysis of those threats. Predictions and forecasts can help you understand the long and short term effect a particular disaster might have on your organization. While it’s difficult to identify the unknowns in advance, merely exploring thought experiments can help provide insight into the possibilities.

Responsibility Designations

Should your worst case scenario arise, who will be responsible for carrying out your business continuity plan? Knowing who is doing what, when and why is a huge component of the plan. Establishing a clear chain of command can help, but without written documentation of assigned duties, power struggles and finger pointing may emerge between department heads. Since some types of disasters may result in the sidelining of key employees, it’s also important to create backup plans for your backup plans. Assign duties now and train your entire team on how to respond should the need arise.

Many organizations opt to create sub-teams to put their business continuity plans into effect. The command team level can include both a crisis management committee and a recovery management team. A group to manage the implementation of these plans is also highly necessary. For task-oriented teams, consider your goals. Some organizations use their resources to deploy public relations teams, but if that’s not a priority, a mechanical team, IT team, or transport team may be more relevant.

Emergency Contact Information and Data Backups

You know how to reach your team when you need them, but in case of an emergency, do you know which family members they’d prefer you to contact? Your human resources department may handle these details upon hiring new employees, but if there’s only one copy of these details, you could have a serious headache on your hands. One of the most important business continuity planning steps is to make backups of such information and share it across applicable departments.

While you’re gathering employee emergency information, it may help to store the details off-site with other important business data. In some cases, your physical hard drives might be unrecoverable after a disaster. Having a remote site for your data is crucial, which is why so many business continuity planning templates include this step in their recommendations.

Plans to Maintain Operations

This section should be amongst the most detailed portions of your plans. Create detailed plans for each department so each employee will know what is expected of them in an emergency. Should your daily operations remain viable during a pandemic or natural disaster, you’ll want to outline your policies and procedures for both employees and customers. Your plans may evolve or change as things stabilize, so factor phases and stages into your plans as well.

Since your business continuity plan for continued operations should be the most robust section of your plan, it is worth doing some trial runs to see what needs improvements. Come up with some disaster scenarios and test your plan against them. Note where the cracks are so you can circle back and patch them up. This will make sure you are ready when disaster truly strikes.

Your Partner During Uncertain Times

The road to recovery may not always be clear, but with a business continuity plan in place, your team will be one step closer to normalcy. The right resources make all the difference during especially uncertain times. MAP Communications offers business continuity call center services for all types of emergency circumstances to ensure your communications stay intact. While we may not be able to predict the future, we can help you set your organization up for stability in the event business as usual is not an option.


Publish Date: August 20, 2020 5:00 AM

2021 Buyers Guide Automation


Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.


EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)


Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

OpsTel Services

The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

View more from MAP Communications

Recent Blog Posts:
Effective Tips for Improving Your Company’s Phone GreetingSeptember 17, 2020 5:00 AM
5 Must-Haves in Your Business Continuity PlanAugust 20, 2020 5:00 AM
Why Real Estate Agents Shouldn’t Answer Their Own PhoneAugust 6, 2020 5:00 AM
5 Times Dunder Mifflin Could Have Used an Answering ServiceJuly 30, 2020 5:00 AM
Top Reasons To Have a Spanish-Speaking Receptionist for Your BusinessJuly 23, 2020 5:00 AM
How Adding an After-Hours Call Service Can Increase Business OpportunitiesJuly 16, 2020 5:00 AM
5 Must-Have Phone Tips for Medical ReceptionistsJuly 2, 2020 5:00 AM
5 Ways to Utilize Virtual Receptionists for a Remote WorkforceJune 25, 2020 5:00 AM
Why Right Now is the Perfect Time to Use a Virtual ReceptionistApril 9, 2020 5:00 AM
How Answering Services Help Real Estate Agents Close More DealsMarch 5, 2020 5:00 AM

New 2021 Membership

About us - in 60 seconds!

Submit Event

Upcoming Events

The place where the world's best meet and share their best practices!

A place for professionals to learn the latest and greatest strategies and ideas and to connect with the elite in the industry. 

This is the highest rated industry event with ... Read More...

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =