The importance of meeting customers where they are cannot be understated. In fact, the idea is one of the cornerstones of quality customer service. The customer service world has transitioned to a 24/7, always online model for this precise reason. While hardly revolutionary, the concept is critical to businesses of all sizes and industries. The fewer barriers between you and your customers, the better.
While providing customer service around the clock and across channels is indeed important, many businesses overlook a crucial component of meeting customers where they are. By failing to effectively communicate with Spanish-speaking clients, businesses miss out on an entire demographic of prospective customers. Hiring a bilingual receptionist isn’t just a good idea – it’s essential. Here are just a few reasons to have a Spanish-speaking receptionist represent your business:
More than 52 million Hispanic people live and work in the U.S. While some speak English, many rely on the Spanish language to communicate. Offering customer service in Spanish can extend your reach in surprising, rewarding ways. A bilingual receptionist allows you to communicate with both local and international callers. Simply having them available to your callers can mean increasing potential earnings and revenues.
You don’t necessarily even have to employ such a person in-house. A bilingual virtual receptionist can perform many of the same tasks a traditional receptionist would perform, but at a fraction of the cost and with a whole lot less effort put into hiring and training. Such services can be tailored for your precise goals, too, giving you maximum customization possibilities.
Customer service workers are experts in deescalating tense situations. When someone dials in frustrated, angry, or upset, receptionists must get to work identifying the issue and solving the problem. Unfortunately, language barriers are some of the more difficult issues to overcome. If your callers only speak Spanish and your receptionist only speaks English, both parties will walk away from the conversation unsatisfied. A bilingual receptionist changes that dynamic.
Of the many benefits of a Spanish-speaking virtual receptionist, this is perhaps one of the most valuable. Your customers must be able to clearly and effectively communicate with you about their issues, but that’s just the beginning. With language barriers broken down, you can also solicit important feedback necessary to the well-being of your organization.
A bilingual Spanish receptionist can do wonders in setting your business apart from the competition. If your organization features Spanish-speaking receptionists and other businesses do not, you’ll be able to easily scoop up customers. While more and more businesses are choosing to employ bilingual receptionists, you can be among the first group of leading the change. That kind of unique selling proposition is hard to argue.
You’ve worked hard to elevate your customer service offerings across every metric. Without a Spanish-speaking receptionist on hand, though, none of your efforts will matter to the Spanish-speaking segment of your customer base. By offering bilingual services, you ensure every caller has the chance to do business with your organization.
A lot of important details can get lost in translation. When your customers and administrative team can’t clearly communicate with one another, mistakes are bound to occur. Information gets confused or lost, leading to missed appointments and missed opportunities.
When a bilingual receptionist is on standby, you can ensure clear, consistent communication with callers. By working to discover a Spanish-speaking caller’s intent, the receptionist can get everyone on the same page. Appointment dates and times become instantly clearer when both parties speak the same language.
Unhappy callers will be quick to leave negative reviews about your business online. Given how damaging such reviews can be to your business, it’s important to do everything in your power to prevent them. With a Spanish virtual receptionist covering your phones, you send a clear message that you care about callers of all backgrounds and ethnicities. Take care of your Spanish-speaking clients and you’re sure to see an uptick in the number of positive reviews about your business.
Easing communications in your customers’ native language is a great way to build lifelong, raving fans. One positive interaction can do wonders to earn loyalty and motivate them to evangelize about your offerings. This kind of opportunity cannot be undersold – it’s the type of customer service interaction that takes businesses to the next level.
You might expect bilingual receptionist services to run a pretty penny. But the truth is that a call center with Spanish speaking agents typically offers affordable rates for businesses of all varieties and sizes. We even offer a free, week-long trial of our service for new customers. For seven days, you’ll be treated to all the benefits that come with having a bilingual receptionist answering your phone. If you’re not impressed after the trial ends, there is no obligation or requirement to keep using our service. With so much on the line, why not give MAP a try?
Publish Date: July 23, 2020 5:00 AM
|1.)||2P Perfect Presentation|
Customer Experience Services
Outsourced contact center services It is one of the most important service that provided by "2P" and specialize to provide services for the establishment and operation of contact centers, customer service and Customer Experience, the most important services provided by this unit are:
• Establish, manage and operate call centers and supply the required systems and applications.
• Customer Feedback Technology
• Social Account Management System (customer interaction, reports, marketing and e-publishing services)
• Customer Relationship Management System (CRM)
• Artificial Intelligence Systems and Automation Services (AI & Automation)
• Business Intelligence Technologies and Performance...
|2.)||31 West Global Services|
We offer after-hours, business hours & 24/7 customer support & help desk services. Over the last 17 years, we have helped 130+ small & mid-sized business companies across US & Europe.
|3.)||Abacus Cambridge Partners|
Combining unmatched experience and specialised skills across more than 40 industries and business functions, Abacus works at the intersection of business and technology to help organisations meet their key priorities and create sustainable value for their stakeholders. Headquartered in the United Kingdom and offices in the United Arab Emirates, the Kingdom of Saudi Arabia, Pakistan and Egypt, Abacus has more than 800 global customers and over 2800 customer-focused employees working in 30+ countries.
We offer the following services:
Business Process Outsourcing
Customer Experience and Customer Relationship Management
Enterprise Resource Planning
AI & Robotic Process Automation
PH: +44 (0) 207 397 8725
Our industry is changing fast, consumers want the best service and a seamless contact center customer experience. In response, we've re-invented our contact centers with next-generation technologies and new, improvements to customer service.
Conversational AI. IVR. 100% Natural Language. Operational Intelligence. Social Media Customer Support Services. ChatBots - all supported by our skilled contact center agents to make the customer experience better.
We're now ready to PowerUp your contact center customer service to new levels of excellence with our winning combination of people, passion, and technology.
Are You Ready?
|5.)||American Help Desk|
Help Desk Services
24/7/365, 100% US-based help desk, with phone, chat, sms and email capabilities as well as ticket and alert management/remediation services.
Inbound customer service and sales support
With 25+ years of experience and stability, Ameridial offers clients an unparalleled record of providing reliable, cost-effective inbound and outbound live-voice solutions. We also offer click-to-call services, live chat, social media monitoring and IVR. Ameridial is headquartered in Canton, Ohio with nine call center locations in Ohio, Maine, and North Carolina. Specialists in: Healthcare, Communications, Direct Response TV and Radio, Non-profit. Results-based pricing.
PH: (866) 775-4755
Business Process Outsourcing
Ballena Media provides near-shore Business Process Outsourcing for Contact Center services to companies seeking to improve quality and efficiency while saving 30% to 40 % for similar services in the U.S. The company’s value proposition is based on its long term relationship with clients showing it can meet or exceed any metrics performed whether in-house or outsourced.
-Contact Center Services
-Customer Service Support
-Web Data Collection
-Telephone Data Collection
24/7 coverage, always finding the best solution for your business
PH: (760) 338-7057
|8.)||Bgcomm Contact Solutions|
Our Professional Services cuts across multiple verticals and horizontals. Our services cater to both the Private and Public sectors, providing the technology and resources in the transformation and improvements of our clients’ people, processes, and profits.
PH: +1 213-660-2066
|9.)||CallNovo Contact Center|
Multilingual Customer Service
Inbound and outbound customer service/after sales support is the two general types of call center services offered globally by Callnovo. Inbound services are performed by reps who field calls from customers. Outbound reps make calls to customers to follow up on or inquire about account issues.
Regardless if you are looking for a telephone, email, live chat or email customer service/after sales support, Callnovo outsourcing call center team is right here to help. With more than 10 years’ experience, Callnovo one-stop multi-language customer service/after sales support call center team takes care of clients’ every single detailed customer service/after sales support need. We are happy to pr...
CGS is a global provider of business applications, enterprise learning, and outsourcing services that support clients’ most fundamental business activities.
With optimized call center resources to serve global clients, CGS offers a unique hybrid approach through automation and live agents in its contact centers located in North America, South America, Europe, Asia and the Middle East. Its AI-enriched chatbot and RPA technologies complement the customer support services provided by thousands of multilingual call center agents. CGS supports many of the world's industry-leading global brands from retail, hospitality, healthcare, technology, and telecom. The company's innovative, scalable and...
PH: 1 (212) 408-3800
|11.)||CLCA Call Direct|
Virtual Assistant Services
Ensuring you have an efficient back office team is vital to running a reliable and cost-effective business. Our virtual PA services allow you to have either a live call answering solution that will transfer a call or take messages in absences or a non-voiced option for back-end operations meaning your business is always available to customers.
Your dedicated virtual PA will be matched to your business and your requirements and will answer any calls or emails with your company name and a tailored script that you will approve before our team take live calls.
This means that non-essential business or personal tasks are taking off your plate which can only benefit your essential business p...
PH: 0333 600 5005
Conectys delivers a wide range of contact center services and call center outsourcing solutions. We service clients in over 35 languages from our locations in Romania, Belgium, Philippines, United States, Poland, Turkey, Portugal, and Taiwan as well as through a robust Work from Home team.
We speak English, German, French, Spanish, Italian, Dutch, Portuguese, Polish, Czech, Romanian, Hungarian, Bulgarian, Russian, Greek, Turkish, Arabic, Swedish, Norwegian, Finnish, Danish, Mandarin Chinese, Japanese and more – all for seamless communication across cultures.
- Prospecting, commercial appointments
- Customer Care
- Technical Support
We specialize in all aspects of customer contact services:
• Customer Service
• Technical Support
• Employee Help Desk
• Customer Acquisition / Retention
• Order Processing / Administration
• Quality Monitoring
Sales, Service and Support
Sales: Customer Acquisition, Lead Generation, Cross Sell, Retention, Intervention and Win-Back
Service: Care Lines, Customer Service, Product Recall and Data Breach Notification
Support: Analytics, Data Entry, Quality Assurance, Fulfilment, Receivables Management, Social Media Management and Mystery Shopping
PH: +61 3 9211 2300
Contact Centre Services
Our agents can supplement your existing contact centre by providing help with taking Secure Payment, donation requests, overflow and out-of-hours calls, IVR support, Web Chat and Social Media responses. We ensure your customer card data is completely secure, thanks to our PCI DSS compliant environment.
Unified Agent Desktop solution brings together disparate solutions into one user-friendly interface. It improves efficiency and enhances both the agent and customer experience.
PH: 01442 458300
EMS provides a complete offering of customer support services:
Interactive Voice Response (IVR)
FAQ/Knowledge Base Maintenance
Web Call Back/Co-Browsing Services
Methods of communication and support can vary widely for each unique program. Different goals need to be addressed with different customer support strategies. Many of our clients take advantage of multiple support strategies to provide superior service for their end-users.
|18.)||Gatestone & Co.|
Customer Contact Center and Business Process Outsourcing (BPO) Solutions.
Since 1978, Gatestone & Co. has been providing Customer Contact Center and Business Process Outsourcing (BPO) solutions to a variety of markets globally.
We offer fully-integrated multilingual Contact Center facilities operating 24/7 x 365, located in North America, Latin America and Asia. We have made tremendous investment in our technologies and process innovations to ensure all the right business outcomes while elevating customer satisfaction and brand loyalty.
Over nearly 4 decades, InfoCision’s passion for performance and proven results have driven an evolution to become much more than a contact center. Leverage our contact center resources, or we can help your internal center become more efficient and effective.
We are interaction experts committed to delivering superior customer experience and KPIs, while simultaneously reducing overhead, increasing return on investment, saving time, and minimizing risk. Our people and technology help your brand thrive with 24-7-365 support (phone, chat, email, text, social media monitoring etc.), Level 1 PCI compliance, and a complete, customizable suite of enhancements for internal customer care organizat...
|20.)||ITM Marketing, Inc.|
Customer Engagement BPO Solutions
Our agents average 4.5 years of employment with ITM. Our clients enjoy the same agent team year after year. Ask us how we do it!
Working in a variety of industries, ITM provides inbound and outbound customer care, lead generation, lead qualification, sales and ecommerce utilizing the complete omni-channel... voice, chat, email, sms, social, IVR, bots and more.
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