Benefits of a Bi-lingual Answering Service - MAP Communications - ContactCenterWorld.com Blog
Small businesses are increasingly aware of the numerous benefits of an answering service. In addition to increasing a company’s ability to provide excellent customer service on a regular basis, answering services reduce the workload that employees face with regard to customer service calls. An after-hours answering service also helps in this regard, since calls often will come in after regular working hours.
Of course, not everyone speaks English, and for those who only speak Spanish, calling a company who can’t understand what they are saying can be incredibly frustrating. Even worse, small businesses that aren’t able to have a conversation with Spanish speaking caller will likely lose that business.
Fortunately, there is a solution:
The benefits of a bi-lingual answering service
Using a bi-lingual Spanish answering service is a great way to offer something valuable to your customers — regardless of whether they only speak Spanish or simply are more comfortable speaking in Spanish.
Spanish speakers are among the fastest growing demographics in the United States. While this is particularly true in states like California and the Southwest, it is increasingly the case in metropolitan areas as far as Seattle and Washington D.C. By ensuring that these Spanish speakers are able to communicate with your company via an answering service, you are much more likely to earn their ongoing business.
In addition, by providing the call answering service with specific instructions on how to handle different types of calls, you can dramatically reduce the amount of time Spanish speakers need to spend on a call before having their inquiry answered. By training the call answering service on the common calls your company typically receives, you’ll improve customer service while also ensuring that only high-impact calls make it to your in-house customer service team.
It’s worth noting that there are still relatively few companies who take the time to offer a full bi-lingual answering service to Spanish speaking customers. While some small and local businesses might have one or two Spanish speakers in the office, often they won’t be available right when a Spanish speaker needs them. However, with a bi-lingual answering service that is available 24/7, your company will stand out from all the others in your industry. This in turn can lead to long-term customer loyalty from Spanish speakers, who will remember that your company went out of it’s way to earn their business.
Ultimately, the benefits of a Spanish answering service are similar to the benefits of a standard answering service. The obvious benefit is opening your company up to an entire demographic that is historically underserved.
MAP Communications specializes in providing local businesses with call center solutions that improve customer service and make your company appear larger than it might actually be. Our bi-lingual team is also highly trained and able to provide your Spanish speaking customers with the exact answers they need, and can also provide your company with analytics data about the types of calls that are coming in, specifically from Spanish speakers.
For more information about how MAP Communications can help your business appeal to Spanish speakers, please call us today at 888-252-6555.
Publish Date: July 28, 2016 5:00 AM
|All Suppliers||Get Listed|
(VIEW OUR PAGE)
CTI Software is the creator of custom application called Davos, which complements the telephone client solutions with intelligent features such as automated call attendant, call recording and archivin...
|PREMIUMFuture Gen International Pte Ltd|
(VIEW OUR PAGE)
Outsourcing provider of English Call Centre services, Audio Transcriptions, Big Data ETL (Extract, Transform, Load) , Big Data Visualization, Big Data Predictive Model Generation
(VIEW OUR PAGE)
Advanced AI technology and Natural Language Processing delivered to clients in the Cloud that harnesses both voice and digital conversations. The focus is on building an environment where intelligent ...
View more from MAP Communications
Recent Blog Posts:
|How an Answering Service Can Boost Your Law Firm’s Reputation||July 20, 2017 5:00 AM|
|The Phone Stages of Grief||June 29, 2017 5:00 AM|
|Improve Your Hotel’s Customer Service with a Live Answering Service||June 15, 2017 5:00 AM|
|How an On-Call Answering Service Can Build Your Business||June 8, 2017 5:00 AM|
|Why your Real Estate Business Needs an Answering Service||May 25, 2017 5:00 AM|
|Top 8 Benefits of Partnering with an Answering Service||May 11, 2017 5:00 AM|
|Tips to Nurture Leads from Cold Calls to Loyal Customers||May 4, 2017 5:00 AM|
|Why a 24/7 Answering Service Can Help in an Emergency Situation||April 27, 2017 5:00 AM|
|How an Accountant Can Benefit from an Answering Service||April 6, 2017 5:00 AM|
|Why Having a Bilingual Answering Service Can Set Your Business Apart from the Competition||March 23, 2017 5:00 AM|