Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

WORKFORCE MANAGEMENT

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

How To Enter the 2020 Members' Choice Awards - For Vendors

TRAINING IN CONTACT CENTERS

Why Right Now is the Perfect Time to Use a Virtual Receptionist - MAP Communications - ContactCenterWorld.com Blog

Why Right Now is the Perfect Time to Use a Virtual Receptionist

Great customer service, professionalism, and productivity never goes out of style. During times of uncertainty, though, these things become even more important than usual. With the spread of COVID-19 upending virtually every facet of modern life, your customers and staff will be eager to maintain any kind of normalcy possible. Unfortunately, though, social distancing measures can make it challenging for businesses to offer the same high quality service they’re used to providing.

Thankfully, business owners have a number of resources on their side. Online meeting software has helped bridge the communication gap between employees. Retailers are turning to online orders and delivery for customers eager for their products. Even restaurants have developed new strategies to help overcome the barriers COVID-19 has put into place. Businesses have had to get creative in the hopes of riding out this wave of uncertainty. 

No matter your plans for the long haul, it is imperative that you remain available to your customers and productive with your day. Here are several big reasons why right now is the ideal time to use a virtual receptionist:

Professionalism Amidst Chaos

With so much uncertainty and patchwork business practices abound, now is the time to portray a steady, professional voice for your customers. This is one of the areas where remote receptionists thrive. No matter what may be happening behind the scenes for your company, a virtual secretary handling phone calls reassures people that your organization can still be relied upon.

Trust is so important these days. When people call your business and are greeted by a calm, helpful, professional receptionist they know they can rely on you. Alternatively, you could go on answering phone calls without a virtual receptionist and let customers think whatever they want when their call is answered by an unprepared, frantic individual who just got pulled away from their work while dogs are barking and children are screaming in the background.

24-Hour Availability

Traditional nine-to-five business hours were already disappearing before COVID-19 began to spread, but now, they’re practically non-existent. We’re increasingly reliant upon services and companies based all around the world, so tying availability to certain hours is quickly becoming passé. A team of virtual receptionists can work around the clock to ensure your callers are never left frustrated by an automated menu or voicemail. 

This kind of 24-hour support can be incredibly comforting during times of uncertainty. Customers will inevitably dial your company for insight into service availability, product offerings, and payment questions. A virtual receptionist can be there with the answers they demand, night or day. In a world where so much up in the air, that reliability counts for a lot. Be sure that people will remember which businesses prioritized their customers during this time.

Appointment Scheduling and Calendar Management

With so many business forced to close or alter the way they interact with customers, people are unsure of what to expect from your company. Are you open? Have your hours changed? Can I still book an appointment? Will it be a virtual encounter or will we be meeting? The fastest way for people to get answers to these questions is to dial the business directly.

If you’re still offering appointments for any type of service, a virtual receptionist can help schedule them and manage your calendar so that all you have to do is focus on taking care of your clients when it’s their turn. Working from customized call scripts designed with your policies and procedures in mind and integrating with your calendar, these remote secretaries provide the most up-to-date info to callers and get them scheduled to utilize the important services you provide.

Coverage for the Short-Staffed

Maybe you already have a stellar customer service department in place or a phenomenal receptionist on your team. Given just how contagious COVID-19 appears to be, chances are good you may have some employees call in sick. A virtual receptionist can ensure your team doesn’t miss a beat, even when you’re short-staffed. No matter your industry or company size, virtual receptionists fill in the gaps seamlessly.

In many cases, your callers will have no idea they’re speaking with a third-party receptionist. Because virtual receptionists are trained to emulate your brand’s voice and policies, callers simply assume they’re chatting with your employee – and in a sense, they are. Virtual receptionists step up to become part of your team when you could use a boost. This is especially helpful when you’re experiencing unpredictable call volume, like so many businesses currently are.

Save Cash – and Time

Working from home can be a challenge, especially if you’re thrown into the arrangement unexpectedly. It can be hard to match your previous rates of productivity when everyone is still adjusting to working remotely. A virtual receptionist can help keep your employees on task by eliminating many of the interruptions that so frequently break their concentration.

That time savings adds up fast. What’s more, virtual receptionists are incredibly affordable to hire. They work at a fraction of the hourly rate of a full-time, in-house receptionist, and their services can be turned on and off as needed. This flexibility makes working with a virtual receptionist a true no brainer.

Partner with MAP Communications Now

No matter how COVID-19 continues to impact the world, MAP Communications will continue to offer affordable, flexible virtual receptionists and live answering services for our clients. In moments of crisis, there are opportunities to reinvent and restructure, to inspire and delight. Doing so is easier with a virtual receptionist at the ready. 

If you’d like to know more about how MAP virtual receptionist services are an ideal solution during this unprecedented time, give us a call today. Or fill out this brief form to receive additional information. Either way, we look forward to hearing from you!

Source: https://www.mapcommunications.com/blog/why-right-now-perfect-time-use-virtual-receptionist/

Publish Date: April 9, 2020 5:00 AM


2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

3.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

4.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003
 



View more from MAP Communications

Recent Blog Posts:
5 Must-Have Phone Tips for Medical ReceptionistsJuly 2, 2020 5:00 AM
5 Ways to Utilize Virtual Receptionists for a Remote WorkforceJune 25, 2020 5:00 AM
Why Right Now is the Perfect Time to Use a Virtual ReceptionistApril 9, 2020 5:00 AM
How Answering Services Help Real Estate Agents Close More DealsMarch 5, 2020 5:00 AM
How Your Dental Practice Can Benefit from an Answering ServiceFebruary 20, 2020 5:00 AM
The Best (and Worst!) Holiday Customer Service Moments on FilmDecember 19, 2019 5:00 AM
What to Look for in a Medical Answering ServiceNovember 21, 2019 5:00 AM
How an Answering Service Can Boost Your Law Firm’s ReputationJuly 20, 2017 5:00 AM
The Phone Stages of GriefJune 29, 2017 5:00 AM
Improve Your Hotel’s Customer Service with a Live Answering ServiceJune 15, 2017 5:00 AM
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 8243 
Share

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =