Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND

MANAGING A WORK FROM HOME TEAM - FREE ONLINE CONFERENCE STARTS IN

Upcoming Events

MANAGING A WORK FROM HOME TEAM - FREE ONLINE CONFERENCE STARTS IN

INCREASE MOTIVATION - WHAT DRIVES YOU CRAZY AT WORK!

10 BEST PRACTICE IDEAS FROM AWARD WINNERS - Episode 1

Outsourcing - Tips & Best Practices

[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Why Right Now is the Perfect Time to Use a Virtual Receptionist - MAP Communications - ContactCenterWorld.com Blog

Why Right Now is the Perfect Time to Use a Virtual Receptionist

Great customer service, professionalism, and productivity never goes out of style. During times of uncertainty, though, these things become even more important than usual. With the spread of COVID-19 upending virtually every facet of modern life, your customers and staff will be eager to maintain any kind of normalcy possible. Unfortunately, though, social distancing measures can make it challenging for businesses to offer the same high quality service they’re used to providing.

Thankfully, business owners have a number of resources on their side. Online meeting software has helped bridge the communication gap between employees. Retailers are turning to online orders and delivery for customers eager for their products. Even restaurants have developed new strategies to help overcome the barriers COVID-19 has put into place. Businesses have had to get creative in the hopes of riding out this wave of uncertainty. 

No matter your plans for the long haul, it is imperative that you remain available to your customers and productive with your day. Here are several big reasons why right now is the ideal time to use a virtual receptionist:

Professionalism Amidst Chaos

With so much uncertainty and patchwork business practices abound, now is the time to portray a steady, professional voice for your customers. This is one of the areas where remote receptionists thrive. No matter what may be happening behind the scenes for your company, a virtual secretary handling phone calls reassures people that your organization can still be relied upon.

Trust is so important these days. When people call your business and are greeted by a calm, helpful, professional receptionist they know they can rely on you. Alternatively, you could go on answering phone calls without a virtual receptionist and let customers think whatever they want when their call is answered by an unprepared, frantic individual who just got pulled away from their work while dogs are barking and children are screaming in the background.

24-Hour Availability

Traditional nine-to-five business hours were already disappearing before COVID-19 began to spread, but now, they’re practically non-existent. We’re increasingly reliant upon services and companies based all around the world, so tying availability to certain hours is quickly becoming passé. A team of virtual receptionists can work around the clock to ensure your callers are never left frustrated by an automated menu or voicemail. 

This kind of 24-hour support can be incredibly comforting during times of uncertainty. Customers will inevitably dial your company for insight into service availability, product offerings, and payment questions. A virtual receptionist can be there with the answers they demand, night or day. In a world where so much up in the air, that reliability counts for a lot. Be sure that people will remember which businesses prioritized their customers during this time.

Appointment Scheduling and Calendar Management

With so many business forced to close or alter the way they interact with customers, people are unsure of what to expect from your company. Are you open? Have your hours changed? Can I still book an appointment? Will it be a virtual encounter or will we be meeting? The fastest way for people to get answers to these questions is to dial the business directly.

If you’re still offering appointments for any type of service, a virtual receptionist can help schedule them and manage your calendar so that all you have to do is focus on taking care of your clients when it’s their turn. Working from customized call scripts designed with your policies and procedures in mind and integrating with your calendar, these remote secretaries provide the most up-to-date info to callers and get them scheduled to utilize the important services you provide.

Coverage for the Short-Staffed

Maybe you already have a stellar customer service department in place or a phenomenal receptionist on your team. Given just how contagious COVID-19 appears to be, chances are good you may have some employees call in sick. A virtual receptionist can ensure your team doesn’t miss a beat, even when you’re short-staffed. No matter your industry or company size, virtual receptionists fill in the gaps seamlessly.

In many cases, your callers will have no idea they’re speaking with a third-party receptionist. Because virtual receptionists are trained to emulate your brand’s voice and policies, callers simply assume they’re chatting with your employee – and in a sense, they are. Virtual receptionists step up to become part of your team when you could use a boost. This is especially helpful when you’re experiencing unpredictable call volume, like so many businesses currently are.

Save Cash – and Time

Working from home can be a challenge, especially if you’re thrown into the arrangement unexpectedly. It can be hard to match your previous rates of productivity when everyone is still adjusting to working remotely. A virtual receptionist can help keep your employees on task by eliminating many of the interruptions that so frequently break their concentration.

That time savings adds up fast. What’s more, virtual receptionists are incredibly affordable to hire. They work at a fraction of the hourly rate of a full-time, in-house receptionist, and their services can be turned on and off as needed. This flexibility makes working with a virtual receptionist a true no brainer.

Partner with MAP Communications Now

No matter how COVID-19 continues to impact the world, MAP Communications will continue to offer affordable, flexible virtual receptionists and live answering services for our clients. In moments of crisis, there are opportunities to reinvent and restructure, to inspire and delight. Doing so is easier with a virtual receptionist at the ready. 

If you’d like to know more about how MAP virtual receptionist services are an ideal solution during this unprecedented time, give us a call today. Or fill out this brief form to receive additional information. Either way, we look forward to hearing from you!

Source: https://www.mapcommunications.com/blog/why-right-now-perfect-time-use-virtual-receptionist/

Publish Date: April 9, 2020 5:00 AM


2021 Buyers Guide Customer Relationship Management

 
1.) 
Alliance Infotech Pvt Ltd

alliance Infotech (P) Ltd. is an ISO 9001:2008 certified company and OEM having more than a decade of experience in CRM and Computer Telephony (CT) software solutions. Our CT products are sold in Telecom, Police, Media, Bank, Corporate, Defense and Contact-Centers. We have established technical relationship with leading component providers as a Digium Select partner, Sangoma, Microsoft Certified Partner and Dialogic amongst others.

2.) 
Alycom Business Solutions

CRM Solutions, Digital Marketing, Business Management Consultancy, HubSpot CRM, SugarCRM, Goldmine CRM
Since 2000, we help businesses to grow and increase revenues. We are a certified CRM solutions provider and digital marketing agency that align and automate your marketing and sales efforts to connect with ideal customers and make customers for life.

We strive every day to learn, improve, and grow in our ability to bring practical, efficient, state of the art, and affordable solutions for our customers. We use latest technologies to improve your business's marketing, sales, and customer relationship management.

We are looking forward to serving you with our knowledge, expertise, and experience, so you and your team may benefit by closing more sales, providing exceptional service to and retaining customers for life.

3.) 
Cloudyflex

Zoho CRM Suite
Zoho CRM is a world leading cloud based customer relationship management suite covering all CRM functionalities a modern company needs :
- Multi Channel Lead Management
- Sales Force Automation
- Quotation & Order Management
- Full 'Lead to Order' process
- After Sales Services
- Social Media Management
- Mass E-mailing & Marketing Automation

& several other capabilities

4.) 
Commence Corporation

Commence CRM
Comprehensive solution for automating sales, marketing, customer service ticketing and project management.

5.) 
eGain Corporation

eGain Solve™
eGain Solve™ is the industry’s leading cloud solution for omnichannel customer service and engagement. As the industry’s only unified customer engagement and knowledge management software suite, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. The suite consists of modular, best-of-breed applications built on a unique customer engagement hub platform, eGain CEH™ Platform, that combines 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. The web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities.

6.) 
FinCRM

FinCRM - CRM Software
FinCRM holds expertise in providing Customer Relationship Management (CRM) software and Full Stack Office Management solutions. The company possesses prowess in developing tailored CRM software solutions with integration of advanced features to empower your workforce and lead to the pathway of lucrative business opportunities. It also offers CRM integrated Office Management Software to streamline your internal operations, improve marketing proficiency, and upsurge productivity.

FinCRM is developed to serve several industries, including insurance, bank, NBFC, education, e-commerce, auto dealership, and more. The software is developed in such a way that any industry player can customize it...
(read more)

7.) 
MFE International

Creatio(formerly bpm'online) Process-driven unified CRM
Unified Marketing, Sales, Service CRM built on a business process management (BPM) platform. Award winning CRM .Recognised by Gartner, Forrester, OVUM, Nucleus research as leading marketing automation, sales automation, customer engagement, business process automation and dynamic case management software.
A new process-driven CRM and not the traditional CRM type.

8.) 
NetHunt CRM

NetHunt CRM
NetHunt CRM blends entirely with Gmail, placing the full-featured CRM right next to your emails. Everything you need is now available in Gmail inbox: customer profiles, deals and opportunities, data filters and views, team collaboration, email tracking, bulk email campaigns, and much more! Simple setup process, intuitive UI, and personal guidance of customer success allow quick integration.

Core Functionality:
- one-click lead capturing;
- pipeline and deals stage management;
- unmatched integration with G Suite apps;
- integration with Linkedin and other apps via Zapier;
- automated contact sync;
- bulk email campaigns, open and clicks tracking;
- dashboard, performance reporting, and tasks;
- full customisation.

9.) 
Noetica

Synthesys™
A complete contact centre technology offering including a flexible and highly configurable CRM solution which can be multi-tenanted, relational and visually configured. CRM entities are fully embedded in a sophisticated dynamic call scripting drag & drop solution which allows for complex process flows and integration to external systems for the delivery of an integrated intelligent agent desktop solution. The solution can be integrated to telephony for both inbound and outbound using the Noetica Voice Platform which is a fully featured contact centre telephony platform.

10.) 
Notoriety Group

Customer Relationship Management
We Offer a great service level to outsourcers, our teams are focus to provide an added value to end clients and our partners.
we provide services with excellence. Our customer centricity is our secret to always deliver a great customer experience.
NOTORIETY is your power to grow and thrive

11.) 
Vads

Customer Relationship Management enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

CRM is a hybrid business solution that can increase sales and marketing efficiency many other key customer relationship matters. CRM platform enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

Benefits :
- Help to see 360 degrees of customer view perspective
- Analysis to measure performance and gain new target and business insight
- Tracking and scheduling are centralized in one database
- Help to stay abreast and stay close each other, increase productivity.

12.) 
TrendzAct

Trendzact CRM
Trendzact’s CRM case management platform specializes in contact engagement centers with complex workflows or integrations. Our features, full customization, scalability, native on-demand AI and flat-fee pricing sets us apart from the competition.
 



View more from MAP Communications

Recent Blog Posts:
Effective Tips for Improving Your Company’s Phone GreetingSeptember 17, 2020 5:00 AM
5 Must-Haves in Your Business Continuity PlanAugust 20, 2020 5:00 AM
Why Real Estate Agents Shouldn’t Answer Their Own PhoneAugust 6, 2020 5:00 AM
5 Times Dunder Mifflin Could Have Used an Answering ServiceJuly 30, 2020 5:00 AM
Top Reasons To Have a Spanish-Speaking Receptionist for Your BusinessJuly 23, 2020 5:00 AM
How Adding an After-Hours Call Service Can Increase Business OpportunitiesJuly 16, 2020 5:00 AM
5 Must-Have Phone Tips for Medical ReceptionistsJuly 2, 2020 5:00 AM
5 Ways to Utilize Virtual Receptionists for a Remote WorkforceJune 25, 2020 5:00 AM
Why Right Now is the Perfect Time to Use a Virtual ReceptionistApril 9, 2020 5:00 AM
How Answering Services Help Real Estate Agents Close More DealsMarch 5, 2020 5:00 AM

New 2021 Membership

About us - in 60 seconds!

Submit Event

Upcoming Events

The place where the world's best meet and share their best practices!

A place for professionals to learn the latest and greatest strategies and ideas and to connect with the elite in the industry. 

This is the highest rated industry event with ... Read More...
 259 

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =