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How Answering Services Help Real Estate Agents Close More Deals - MAP Communications - Blog

How Answering Services Help Real Estate Agents Close More Deals

Busy real estate agents know that time is money. Successful professionals are constantly searching for ways to balance showings, closing sales, paperwork and networking. If there were a way to squeeze more than 24 hours into a day, real estate agents would be the first to know! While we can’t promise more hours in a day, we can help shed light on how answering services help real estate agents work as efficiently as possible with the time they have. By outsourcing phone calls to a team of highly-trained virtual receptionists, realtors will gain untold hours to focus on other aspects of their work.

Of course, gaining more free time isn’t the only perk of a partnership with an answering service. We know better than anyone the importance of quality customer service. Real estate success comes to those who work hard, but more importantly, to those who establish meaningful connections with their clients. Real estate answering services are merely an extension of this philosophy. Without quality conversations that create solutions and ease anxieties, real estate sales are anything but guaranteed.

Close More Deals

Many people are curious to learn how answering services help real estate agents close more deals. 24/7 live answering is the first contributor. Without an answering service available to answer calls, real estate professionals are constantly abuzz with incoming calls. It’s hard to be mentally and physically present at showings when another client is dialing you to close on a deal. Front office administrators can help offset the impact of ringing phones during business hours, but realtors know their work is rarely limited to the traditional 9-5. By partnering with a 24/7 live answering service, real estate agents can keep the progress moving steadily along at all hours of the day or night.

But we’re getting ahead of ourselves. To generate sales, you’ve got to prioritize customer service first and foremost. Real estate success is tied to personal connection in ways you might not expect. A friendly conversation at an open house can lead to an interest meeting at the office. Before you know it, you’re conducting your first showing with a first-time homebuyer and preparing an initial offer. None of this would be possible without stellar customer service at every step in the process. It’s not exactly an industry secret, but it’s how answering services help real estate agents close more deals.

Build Your Reputation

Customer service is great for nurturing deals, but it’s not the only way answering services help real estate agents. By extending consistent, friendly support over the phone, virtual receptionists help build your brand. They present a professional, impressive face and voice of your business at a fraction of what it would cost to hire a full-time employee. Highly-experienced and highly-trained, these receptionists work from customized call scripts to deliver a carefully curated customer service experience.

The results can be powerful. Many real estate agents report a greater number of positive reviews on industry ranking websites after partnering with a real estate answering service. When your name is associated with stellar service and a passion for linking buyers and sellers with resources, you’re certain to find rapid success.

Maximize Productivity Even When You’re On the Go

Realtors are constantly on the move. Showings one side of town in the morning give way to lunch meetings with clients downtown and closing appointments at a law office on the outskirts of city limits. If there’s one thing real estate agents do more than talk on the phone, it’s driving around town. In the midst of those travels, incoming phone calls are bound to go unnoticed. One of the very best benefits of partnering with a real estate answering service is ensuring your calls never roll to voicemail, even when you’re stuck in traffic.

By outsourcing your calls and appointment scheduling to a third party, you enable a talented virtual receptionist to manage your calendar while you’re busy getting from place to place. Focus on the road and whatever your next meeting is rather than trying to juggle phone calls and worrying about what the rest of the day holds.

Meet Customers Where They Are

Buying a home can be scary. It’s one of the largest purchases most Americans will ever make. Given how much anxiety is involved in the process of buying a home, client hand-holding is a key component of any realtor’s job. Extending empathy in the face of stressful negotiations isn’t easy when you’re juggling other clients and deals, though. This is how answering services help real estate agents close more deals: by boosting availability and empathy for concerned clients.

The real estate world is a competitive one, and without an arsenal of weapons on hand, even the most successful realtor will struggle. Allow a real estate answering service to be your secret weapon. By making more efficient use of your time, maintaining your appointment book with travel time in mind, and extending empathy and patience to callers, virtual receptionists can be instrumental to your success.


Publish Date: March 5, 2020 5:00 AM

2021 Buyers Guide Help Desk Software

eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.


Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!
PH: 833-427-7488


Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

Nuxiba Technologies

Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!


OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878

Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.

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