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How Answering Services Help Real Estate Agents Close More Deals - MAP Communications - Blog

How Answering Services Help Real Estate Agents Close More Deals

Busy real estate agents know that time is money. Successful professionals are constantly searching for ways to balance showings, closing sales, paperwork and networking. If there were a way to squeeze more than 24 hours into a day, real estate agents would be the first to know! While we can’t promise more hours in a day, we can help shed light on how answering services help real estate agents work as efficiently as possible with the time they have. By outsourcing phone calls to a team of highly-trained virtual receptionists, realtors will gain untold hours to focus on other aspects of their work.

Of course, gaining more free time isn’t the only perk of a partnership with an answering service. We know better than anyone the importance of quality customer service. Real estate success comes to those who work hard, but more importantly, to those who establish meaningful connections with their clients. Real estate answering services are merely an extension of this philosophy. Without quality conversations that create solutions and ease anxieties, real estate sales are anything but guaranteed.

Close More Deals

Many people are curious to learn how answering services help real estate agents close more deals. 24/7 live answering is the first contributor. Without an answering service available to answer calls, real estate professionals are constantly abuzz with incoming calls. It’s hard to be mentally and physically present at showings when another client is dialing you to close on a deal. Front office administrators can help offset the impact of ringing phones during business hours, but realtors know their work is rarely limited to the traditional 9-5. By partnering with a 24/7 live answering service, real estate agents can keep the progress moving steadily along at all hours of the day or night.

But we’re getting ahead of ourselves. To generate sales, you’ve got to prioritize customer service first and foremost. Real estate success is tied to personal connection in ways you might not expect. A friendly conversation at an open house can lead to an interest meeting at the office. Before you know it, you’re conducting your first showing with a first-time homebuyer and preparing an initial offer. None of this would be possible without stellar customer service at every step in the process. It’s not exactly an industry secret, but it’s how answering services help real estate agents close more deals.

Build Your Reputation

Customer service is great for nurturing deals, but it’s not the only way answering services help real estate agents. By extending consistent, friendly support over the phone, virtual receptionists help build your brand. They present a professional, impressive face and voice of your business at a fraction of what it would cost to hire a full-time employee. Highly-experienced and highly-trained, these receptionists work from customized call scripts to deliver a carefully curated customer service experience.

The results can be powerful. Many real estate agents report a greater number of positive reviews on industry ranking websites after partnering with a real estate answering service. When your name is associated with stellar service and a passion for linking buyers and sellers with resources, you’re certain to find rapid success.

Maximize Productivity Even When You’re On the Go

Realtors are constantly on the move. Showings one side of town in the morning give way to lunch meetings with clients downtown and closing appointments at a law office on the outskirts of city limits. If there’s one thing real estate agents do more than talk on the phone, it’s driving around town. In the midst of those travels, incoming phone calls are bound to go unnoticed. One of the very best benefits of partnering with a real estate answering service is ensuring your calls never roll to voicemail, even when you’re stuck in traffic.

By outsourcing your calls and appointment scheduling to a third party, you enable a talented virtual receptionist to manage your calendar while you’re busy getting from place to place. Focus on the road and whatever your next meeting is rather than trying to juggle phone calls and worrying about what the rest of the day holds.

Meet Customers Where They Are

Buying a home can be scary. It’s one of the largest purchases most Americans will ever make. Given how much anxiety is involved in the process of buying a home, client hand-holding is a key component of any realtor’s job. Extending empathy in the face of stressful negotiations isn’t easy when you’re juggling other clients and deals, though. This is how answering services help real estate agents close more deals: by boosting availability and empathy for concerned clients.

The real estate world is a competitive one, and without an arsenal of weapons on hand, even the most successful realtor will struggle. Allow a real estate answering service to be your secret weapon. By making more efficient use of your time, maintaining your appointment book with travel time in mind, and extending empathy and patience to callers, virtual receptionists can be instrumental to your success.


Publish Date: March 5, 2020

2020 Buyers Guide Omnichannel


This real-time walldisplay is able to show every form of contact in a clear wallboard, with the necessary KPI’s per channel; like phone, chat, etc.

Call Center Studio

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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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CCT Solutions

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ContactPro empowers agents to efficiently serve customers in today's demanding world of Omni-Channel communication. The state-of-the-art technology solution helps contact centers to leverage their existing Avaya infrastructure while decreasing contact center costs and increasing customer satisfaction.

With a strong focus on Omni-Channel functionality ContactPro defines a new method for integrated traditional voice contacts, emails, fax and documents with modern web and smartphone communication for any WebRTC, chat, assistant browsing and file sharing, online presence, SMS/IM (text) and social media activities. Additionally, the web supervisor functions provide simple reporting and full me...
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Comm100 Network Corporation

The Comm100 omnichannel customer experience platform powers real-time interactions via web, mobile, and messaging. We make it easy for organizations to answer questions, solve problems, and keep customers happy.

From front-line marketing and sales to ongoing service and support, Comm100 enables great digital experiences that drive revenue without increasing costs.
PH: 1-877-­305-0464

ComSys S.A.

CFront for Digital Communication Channels
CFront by Comsys is a state-of-the-art application that enriches contact centers with digital communication and collaboration capabilities. CFront is natively compatible with Aspect Unified IP and Cisco Unified Contact Center (UCCE/UCCX) platforms and connects them with all the major communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspe...
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Eckoh Experience Portal
Cloud-based portal that delivers Eckoh's complete Secure Payment and Customer Engagement solutions. Simply take the solutions you need today and add additional ones as you need them. All from one supplier.
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eGain Corporation

eGain omnichannel customer engagement solutions power digital transformation for leading brands.

Guided by AI, knowledge, and connected analytics, eGain’s customer engagement suite enables excellence in digital-first, omnichannel customer engagement across digital self-service, including virtual assistance, messaging, chat, social, and email, seamlessly integrated with voice.

Based on a unified platform, the solution is trusted by blue-chip brands for customer engagement at scale that is effective, efficient, and consistent, while being compliant with best practices and industry regulations.

Hodusoft Pvt. Ltd.

Omnichannel Contact Center Software
"HoduCC" is a comprehensive and consolidated contact center software. It guarantees to provide the best call center software that suits best for all types of call centers. Being one of the top Voice over Internet Protocol (VoIP) solutions providers across the globe, HoduSoft ensures that this contact center software offers intelligence, security, and advanced features.

HoduCC has been designed in a way to make sure that user loyalty is built and the customers’ expectations are accomplished. Doesn’t matter what your business size is, HoduCC is most affordable Contact Center Software for small businesses as well.

HoduCC allows customer support teams to provide personal, productive phone...
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Lieber & Associates

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Lieber & Associates provides technology, management, and operations consulting services to transform departments into omnichannel contact centers. After assessing current operations, the firm delivers a roadmap for testing and implementing technology, metrics, training, and any staffing required to meet omnichannel goals. The firm also advises on programs to migrate customers to the new channels.
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Noble Systems

Noble Contact Center
Truly unified omnichannel operations. Your customers have growing expectations about how and when they want to interact with you. The noble contact centre suite helps you seamlessly communicate with your customers, no matter which channel(s) they prefer. Noble helps you optimise agent activity and improve the efficiency of customer interactions with our unified omnichannel solutions. Seamlessly manage communications over a variety of voice and non-voice channels including voice, email, sms text, web chat and social media. Simultaneously manage inbound and outbound communications without having to log in and out of programs. And combine all channels on a single platform to improve contact centre efficiency and profitability.
PH: +61 (0) 3.9008.1700


70,000 health-related searches are made on Google every minute. The digital front door as a channel is more important than ever for helping consumers access care. OrbitaENGAGE, leverages powerful conversational tools such as chatbots, voice search, and voice SEO, which guide consumers as they search for and navigate care. Capabilities focus on call deflection and include: Find a doctor or location , Appointment scheduling , Healthcare FAQs, Virtual triage 
Virtual visits (via telehealth integration,)  andV oice Search and Voice SEO ,
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